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Asus g513qy (G15 AE)- Freezing when gaming and playing videos on youtube

Luis_G
Level 7
I had ordered Asus G15 AE and had a weird issue that when I played games and played something on youtube at the same time my laptop would suddenly stop playing music, and any window I had open would eventually freeze after interacting with the window.

This is the G513QY with the 5900x cpu with the AMD 6800M gpu.
This is the 2nd Asus G15 Advantage Edition this has happened.
I have attempted a few things:
AMD Clean up tool
Reinstalled latest Asus.com provided driver.
Reinstalled 1 version previous from Asus.com
Tried AMD.com driver

Updated vBIOS per Asus.com

I even disabled window's device driver installation so windows update would not change the driver. The problem persists.

I would really prefer not to have to return the laptop because quite frankly the laptop's performance and battery life are exactly what I am looking for.
2 REPLIES 2

Alvez_ROG
Moderator
Hello
Sorry to miss your post . Did you change spec like SSD or RAM? It sounds like compatibility issue.

rat445533
Level 7
this seems like the gpu acelerated web explorer issue bug. disable gpu acceleration on the internet explorer youre using. and check when you play a 4k video on youtube if sound stutters or do something weird when switchin to fullscreen mode, if it does, you need to clean install gpu drivers.