Hi ROG community,
I feel as if I'm being unfairly treated by ASUS's RMA department.
Basically I have a RTX 2080 Super that experienced a burnt SMD component, sent it in for warranty and they denied my coverage because of some wear on the DisplayPorts and they quoted $900 to fix this card. I'm just in disbelief right now.
The DisplayPorts were working before the big pop of the SMD component
I have attached pictures of their definition of "damage".
My name is Adrian from the ASUS Customer Loyalty Team here at our North America Corporate Office. If you would allow, I would be more than glad to help provide a resolution to this case. Please PM or email me with the below details so I can work with related personnel to get this straightened out.
Complete Shipping Address:
My email is email@example.com.: