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Asus dark hero startup issue ?

karlosfandango
Level 9
Hi all
I have a Asus Crosshair VIII DarkHhero ...with an AMD 5900X , 32gb of Gskils ram

Had a few times over last few months since recieving board where the system wont power on.
You press power switch on case and nothing .
You press power button on motherboard ...nothing ....and its lit up white ...all rgb is working ( on when powered off )
If i turn off PSU and back then power it back on ...system boots fine.
It can then be fine for say 4 weeks ...then happen out the blue again.
Was ok with old motherboard....so only things that have changed is MB and CPU.

Tried reflashing bios back to earlier version ...no different.
Had new graphics card since last time so rules that out.
Tried taking ram sticks out ...no difference.

Seems starnge how can run for weeks without issue ( but dont use it every day )

Im using an EVGA supernova 850W PSU.

Not major issue as all have to do is power off PSU and all good again ...but got to be something wrong.
Asus say sounds like something tripping PSU protection ...will have to try unpluging 24 pin and 8 pin cables next time , then plug back in to see if motherboard or psu .

Any help most appreciated.
Karl
151,038 Views
638 REPLIES 638

BillBittel
Level 12
This is the first thing than popped into my mind. If you are starting up after the VRM's have cooled down to ambient, then they are ambient when you try to start up.

STARRAIN_ROG
Customer Service Agent
Hi NuadaXXX,
Do you check soc-Voltage in bios or though apps?
May I have the following information?
- the bios settings(.CMO files) and a video about oc voltage if you set 1.1 it is 0.8-09 and need to set it to 1.1250v then it is 1.1.
- the brand and the model name of CPU, RAM, graphics card and PSU
Please check the specific model name such as G.SKILL F4-4400C19D-16GTZSW
- OS version and OS build
Thank you.

STARRAIN@ROG wrote:
Hi NuadaXXX,
Do you check soc-Voltage in bios or though apps?
May I have the following information?
- the bios settings(.CMO files) and a video about oc voltage if you set 1.1 it is 0.8-09 and need to set it to 1.1250v then it is 1.1.
- the brand and the model name of CPU, RAM, graphics card and PSU
Please check the specific model name such as G.SKILL F4-4400C19D-16GTZSW
- OS version and OS build
Thank you.


---------------------

Hi, i think a Pic is enough, and the voltage is the same in bios and in HWinfo64.

PIC1 = https://postimg.cc/vxntJgMQ
PIC2 = https://postimg.cc/B8yHcTPm

CMO = https://easyupload.io/635od2

CPU = 5950x

RAM = F4-3600C16-16GTZNC (i can set what i want also 800 mhz but the voltage is still not accurate.)
and Ram has 1.376v but in bios is set 1.3850v Also not correct...

GPU = ASUS 3090 STRIX OC

PSU = be quiet! Straight Power 11 Platinum 1200W

WIN 11 - BUILD 22000.438 (it is the same problem with win 10)

it must be a problem from the board i have read more post about the same problem.

Have a nice day

Has anyone made progress on discovering the root of the issue?
How about the PCH temperature as reported here recently?
According to HWInfo, my PCH does not go over 70c since I have good airflow over the PCH area in my case. This should be well within acceptable temperatures but still, any connection to startup issues and PCH temps ?

STARRAIN_ROG
Customer Service Agent
Hi NuadaXXX,
Is the ram model F4-3600C16D-16GTZNC?
Could you please also share a picture of ram voltage information in bios?
Thank you.

STARRAIN@ROG wrote:

Hi Xairoo,
I'm sorry we cannot provide the replacement, and the repair can be only done in our repair center.
If you don't want to send RMA, could you please consult the dealer to see if you can get a refund from the dealer?
Sorry for any inconvenience caused.


The manufacturer is not able to handle this?
Wow. We have never seen people getting products directly from the manufacturers. Hahaha...
The difference is: Giving products away for advertising makes sense. Handling a massive failure for many people doesn't make fun, ah, I mean, doesn't bring money.

Customer care is something that Asus doesn't want to provide.

I will never ever buy from Asus again. No matter what kind of product, because I want good customer care.

Wow, interesting.

So, if I understand correctly:


  • Asus have now found a solution to the startup issue (without updating everyone here?)
  • The issue was due to a hardware fault, so a physical board modification is required
  • We have to send in our own boards and wait weeks until they come back, with an unusable system in the meantime


Asus: this is unacceptable. This is not a normal sporadic, post-sale hardware issue that needs to be fixed after a period of customer use. This is a widespread, intrinsic fault at the moment of sale and therefore should not result in customers having to be without a system for the period of repair.

If this issue were announced to a broader audience of Asus consumers, it would be really affect their future manufacturer selection.

So after all this time Asus quietly found a solution that involves sending it back?
Like others have said, that means weeks without a working computer plus the headache of removing the motherboard from a big build which you can imagine is basically rebuilding a PC from scratch... a lot of work.

This can't be fixed via Bios update ? And the issue is caused by a hardware defect ?
Just shocking, I can't believe this is happening.

Could Asus provide more info on the cause of the issue? What does the repair involve ?
I now switch off the PC completely every time anyway, so for me the startup issue is "solved" simply by not using sleep etc.
Will this issue at some point brick the board or what is the advice ?

STARRAIN@ROG wrote:
Hi NuadaXXX,
Is the ram model F4-3600C16D-16GTZNC?
Could you please also share a picture of ram voltage information in bios?
Thank you.


there is one bios PIC 1 with voltage https://postimg.cc/vxntJgMQ
it is oc at the moment but its allways wrong with oc or without with DOCP or without


on the RAM-Stick it is that PIC > https://postimg.cc/c6GMK1Cr

but in CPU Z it shows F4-3600C16-16GTZNC (without D)

NuadaXXX wrote:
there is one bios PIC 1 with voltage https://postimg.cc/vxntJgMQ
it is oc at the moment but its allways wrong with oc or without with DOCP or without


on the RAM-Stick it is that PIC > https://postimg.cc/c6GMK1Cr

but in CPU Z it shows F4-3600C16-16GTZNC (without D)


Is this related to the startup/sleep issue? I don't think so.
Create a new topic instead of hijacking this thread.
Let's keep this thread clean.