07-29-2021 02:34 AM
11-22-2021 06:17 AM
11-22-2021 02:36 PM
11-22-2021 10:08 PM
11-23-2021 12:14 AM
STARRAIN@ROG wrote:
Hi Vitacola,
May I double confirm when the system ran for quite a long time, >12h or even 1-2 days, although you shut down the pc and turn on immediately, it cannot turn on every time?
Thank you.
11-23-2021 12:31 AM
STARRAIN@ROG wrote:
Hi NuadaXXX,
Do you mean reset RGB settings to default or disable RGB in Armoury Crate?
Do you remember the RGB settings while the issue occurred? Did the issue happen every time you shut down or put it to sleep mode with the RGB settings?
If you shut down or put it to sleep mode and then turn it on or wake it up immediately, does the issue occur?
May I know the temperature at the place you put the pc while the issue occurred?
May I have the serial number of the motherboard via PM?
Thank you.
11-23-2021 02:21 AM
NuadaXXX wrote:
I mean Reset RGB to default over the bios. (to factory reset) (i think its a good way as workaround)
...
atm i have no issues no sleep no colt start, after ich changed the RGB settings to a other in Armoury Crate. (but it is not 100% sync if i change LED to off, if i turn pc off, then the RGB goes not fully off, changed over Armoury.
it also fixed the start problems from the Dark Hero of me friend with changed RGB settings
...
11-23-2021 09:27 AM
Vitacola wrote:
Hi NuadaXXX,
I don't quite understand what exactly you changed in the BIOS and in the app? The order is certainly not completely unimportant, too?
Maybe you can give a step by step guide ...then I and others can test and confirm if it leads to success.
So just turning off RGB in Armory App is not your trick, right?
Regards
11-23-2021 07:42 PM
11-23-2021 10:30 PM
STARRAIN@ROG wrote:
Hi Xairoo,
Your RMA case is advanced ship process for the distributor. We have created RMA first on 11/8 to ship the replacement to the distributor, and then the distributor need to send the motherboard back for RMA. The distributor have sent back your motherboard on 11/16. However, it may take a while(about 2 weeks) since it is non-EU shipment and some time may be needed to release the shipment.
Once our repair center receive your motherboard, they will check if the issue can be reproduced.
Thank you.
12-05-2021 10:13 AM
STARRAIN@ROG wrote:
Hi Xairoo,
Your RMA case is advanced ship process for the distributor. We have created RMA first on 11/8 to ship the replacement to the distributor, and then the distributor need to send the motherboard back for RMA. The distributor have sent back your motherboard on 11/16. However, it may take a while(about 2 weeks) since it is non-EU shipment and some time may be needed to release the shipment.
Once our repair center receive your motherboard, they will check if the issue can be reproduced.
Thank you.