Asus dark hero startup issue ?

[karlosfandango]

Hi all
I have a Asus Crosshair VIII DarkHhero ...with an AMD 5900X , 32gb of Gskils ram

Had a few times over last few months since recieving board where the system wont power on.
You press power switch on case and nothing .
You press power button on motherboard ...nothing ....and its lit up white ...all rgb is working ( on when powered off )
If i turn off PSU and back then power it back on ...system boots fine.
It can then be fine for say 4 weeks ...then happen out the blue again.
Was ok with old motherboard....so only things that have changed is MB and CPU.

Tried reflashing bios back to earlier version ...no different.
Had new graphics card since last time so rules that out.
Tried taking ram sticks out ...no difference.

Seems starnge how can run for weeks without issue ( but dont use it every day )

Im using an EVGA supernova 850W PSU.

Not major issue as all have to do is power off PSU and all good again ...but got to be something wrong.
Asus say sounds like something tripping PSU protection ...will have to try unpluging 24 pin and 8 pin cables next time , then plug back in to see if motherboard or psu .

Any help most appreciated.
Karl

[NuadaXXX]

Xairoo wrote:
The new board has this problem too, but not that often.

Returned board:

• Happened daily multiple times
  

Replacement board since 27.10.2021:

• 13.11.2021
  
• 26.11.2021
  

Sometimes the system crashes while waking, but that's really rare. Only happened while a WOL a few times.
Haven't done a BIOS updates, so I am still on 3601, but I'm updating it now.

yes its the bios not the hardware 100%

i got also that wol but most likely after i change a bios setting and got this after the first start. but the system is in windows 100% stable i have testet each core solo for 12h with prime and 24h the ram

and no games crash or so it runs all 100%

i have one question, was u ever with ur new mb in armoury crate or never?

Or there could be a connection that you changed the rgb and it started with the problems days later.

i think that info can help

[Xairoo]

NuadaXXX wrote:
yes its the bios not the hardware 100%

i got also that wol but most likely after i change a bios setting and got this after the first start. but the system is in windows 100% stable i have testet each core solo for 12h with prime and 24h the ram

and no games crash or so it runs all 100%

i have one question, was u ever with ur new mb in armoury crate or never?

Or there could be a connection that you changed the rgb and it started with the problems days later.

i think that info can help

I had this ****ty program installed and just started it 😉
But no idea if I started it after replacing the board.

I don't think it's because of the app. But who knows. 1.07 GB for such a ****ty tool. Wow! Just uninstalled it.

I just started to puke after I updated the BIOS and checked the fan profile with Fan Xpert: All my profiles got deleted (they are stored on the drive C:\ProgramData\ASUS\Dip\FanXpert\Profiles) because "new hardware" LOL. Instead of moving the profiles to the trash... holy ****, happy to had a backup. As we all know, ALL mainboard apps suck, but some suck more.

They should keep an eye on functionality instead of the UI. You open these apps for a few minutes for a few times and not every day.

[Vitacola]

I have now tested the settings of NuadaXXX. (RGB)
Without success. After two shutdowns the error already occurred.

I'll send the board back to ASUS on Monday for an RMA.

[NuadaXXX]

Vitacola wrote:
I have now tested the settings of NuadaXXX. (RGB)
Without success. After two shutdowns the error already occurred.

I'll send the board back to ASUS on Monday for an RMA.

That's all strange, ERP on helps some, Aura OFF others, neither did anything for me, but the RGB reset worked and I had now for 3 weeks no problems.

i have not changed one setting i have testet some times and restarts and then it was away no idea why test more.

i have sure do 5 cmos reset. and i have push 3-5 times 10 sec the cmos button for one try. that im 100% sure it is deleted.. maybe it was this.. or both.. no idea Don't give up so easily )

and say if RMA helps u

Xairoo wrote:
I had this ****ty program installed and just started it 😉
But no idea if I started it after replacing the board.

I don't think it's because of the app. But who knows. 1.07 GB for such a ****ty tool. Wow! Just uninstalled it.

I just started to puke after I updated the BIOS and checked the fan profile with Fan Xpert: All my profiles got deleted (they are stored on the drive C:\ProgramData\ASUS\Dip\FanXpert\Profiles) because "new hardware" LOL. Instead of moving the profiles to the trash... holy ****, happy to had a backup. As we all know, ALL mainboard apps suck, but some suck more.

They should keep an eye on functionality instead of the UI. You open these apps for a few minutes for a few times and not every day.

yes, i hate also that app, it's garbage.

That's why I don't want to install it now to see what's set 🙂

now all is working smooth, and never change a running system 🙂

[BASI1990]

I am also the owner of a Crosshair Dark Hero mainboard and have the same problems that are dealt with in this topic.
My PC doesn't always start when I press the start button on the case or on the mainboard, it only helps to completely disconnect the PC from the power. Then I can start the PC normally again.

My system:

CPU: Ryzen 9 5900x
Mainboard: Crosshair Dark Hero / BIOS 3801
RAM: G.Skill Trident Z Neo 32GB 3800 CL 14
System hard drive: WD Black SN850
GPU: AMD Radeon RX 6900 XT reference design
PSU: Be Quiet Dark Power Pro 12 1200w

The problem can be avoided if I change the setting for ERP to S5 in the BIOS. But then every now and then I have the problem that my PC doesn't boot properly.
Usually the yellow (DRAM) or the white (VGA) Q-LED lights up.

To troubleshoot, I swapped all components for others, except for the mainboard and the CPU.

[Aalz0r]

BASI1990 wrote:
I am also the owner of a Crosshair Dark Hero mainboard and have the same problems that are dealt with in this topic.
My PC doesn't always start when I press the start button on the case or on the mainboard, it only helps to completely disconnect the PC from the power. Then I can start the PC normally again.

My system:

CPU: Ryzen 9 5900x
Mainboard: Crosshair Dark Hero / BIOS 3801
RAM: G.Skill Trident Z Neo 32GB 3800 CL 14
System hard drive: WD Black SN850
GPU: AMD Radeon RX 6900 XT reference design
PSU: Be Quiet Dark Power Pro 12 1200w

The problem can be avoided if I change the setting for ERP to S5 in the BIOS. But then every now and then I have the problem that my PC doesn't boot properly.
Usually the yellow (DRAM) or the white (VGA) Q-LED lights up.

To troubleshoot, I swapped all components for others, except for the mainboard and the CPU.

Could we perhaps gather how many of us with the issue have G.Skill ram?

I'm also on G.Skill Trident Z Neo but 3600 CL16 ver. Should all use similar design/RGB controller though? Only difference being memory IC configurations.

[BASI1990]

Aalz0r wrote:
Could we perhaps gather how many of us with the issue have G.Skill ram?

I'm also on G.Skill Trident Z Neo but 3600 CL16 ver. Should all use similar design/RGB controller though? Only difference being memory IC configurations.

The components I used to troubleshoot were:

RAM: G.Skill Trident Z RGB DDR4-3200 DIMM CL14 (also G.Skill RAM)
System hard drive: 250GB Samsung 960 Evo M.2
GPU: GTX 1080ti
PSU: be quiet! Dark Power Pro 11

[NuadaXXX]

<--- G.Skill Trident Z Neo 3600 CL16

[Aalz0r]

NuadaXXX wrote:
<--- G.Skill Trident Z Neo 3600 CL16

BASI1990 wrote:
The components I used to troubleshoot were:

RAM: G.Skill Trident Z RGB DDR4-3200 DIMM CL14 (also G.Skill RAM)
System hard drive: 250GB Samsung 960 Evo M.2
GPU: GTX 1080ti
PSU: be quiet! Dark Power Pro 11

So that makes at least 3 of us already with Trident Z Neo RGB memory.

Anyone else with the problem please post your RAM model/brand.

Who knows it could be narrowed down to some incompatibility with RAM's RGB controller and motherboard RGB controller? (Just some wild guessing here...)

Since so far it seems to be affected by AURA setting in bios, and at least 3 of us have near identical RGB memory kits, so there could be a connection?

[von_nihil]

Aalz0r wrote:
So that makes at least 3 of us already with Trident Z Neo RGB memory.

Anyone else with the problem please post your RAM model/brand.

Who knows it could be narrowed down to some incompatibility with RAM's RGB controller and motherboard RGB controller? (Just some wild guessing here...)

Since so far it seems to be affected by AURA setting in bios, and at least 3 of us have near identical RGB memory kits, so there could be a connection?

I have 4 x G.Skill 16 GB DDR4-3200 'Ripjaw' DIMMS (16-18-18-38) in my system -- but they have no RGB whatsoever. Same problem.

In fact, other than the motherboard itself, I have no lights in the case generally.