07-29-2021 02:34 AM
03-13-2022 05:13 PM
I have the same problem with a Dark Hero MB, Been working fine for the last year, but a couple of weeks ago I started getting the no start from power button unless I completely discharge power. Start switch on MB is always white when this happens. System is used daily, turned on when I get home from work, turned off when I go to bed.
It doesn't happen every time, might get 4 days starts, 2 days doesn't.
Dark Hero MB Bios 3801
Gskill F4-4000c16d032gtzna Trident Z Neo
EVGA GeForce RTX 3080 FTW3 ULTRA GAMING
EVGA SuperNOVA 1000 P2 Power Supply
I've had Asus boards for years, But having read how they are dealing with this and sending out refurbed boards as replacement for a premium priced MB, I doubt I will ever buy their products again.
07-21-2022 09:17 AM
did you send in your mainboard to get a replacement device, or did you send in your mainboard after receiving a new board?
07-25-2022 03:32 PM
07-26-2022 03:49 AM
That's a kind of hijacking, but it's related to wake/sleep.
I got my replacement board because of the wake/sleep problem (this topic) but I still have Bluetooth problems.
It could happen that the Bluetooth (Intel(R) Wireless Bluetooth(R)) device disappears from the device manager.
Only a power off for a few seconds will help.
I had this problem before on Windows 10 and now Windows 11.
Anyway I don't think that can be a Windows or any other software problem because the device just disappears (I can see it disabled when I list all hidden devices).
Anyone else with that problem?
I got the replacement before I returned the old board. Works fine, they used DHL for pickup.
Something bad: They made a mistake with the invoice/customs papers. They haven't marked the board as a replacement. So I got an invoice for handling/tax from DHL/customs. Finally Asus contacted DHL and I hope they really solved the mistake 🙂
07-31-2022 04:25 AM
So you have a new motherboard to fix one hardware problem (the wake/sleep issue) and your new motherboard has a hardware bluetooth problem?
07-31-2022 10:51 AM
You got it. Anyway, I have noticed this kind of problem also on a Gigabyte Aorus Master (separate OS install).
08-03-2022 10:36 AM
Mh, I am tempted now to finally go ahead and have my Dark Hero swapped for one without the wake/sleep issue, but I am nervous that I might get a board that then has other issues like yours.
My motherboard has no problems other than the wake/sleep problem.
Btw how did you go about having your motherboard swapped out with a new one ? I have sent a DM today to Starrain@Rog
08-04-2022 06:27 AM
If I got a new mainboard in advance, I would swap my mainboard as well.
@JBROG87 did you already get feedback from Starrain@Rog?
03-10-2022 01:45 AM
Kinda crazy how many Asus boards are affected by this issue, wtf is Asus doing?
Btw, any progress on getting this topic talked about by the wider Tech media Like GamersNexus ?
03-10-2022 05:18 AM
Bitwit just did a video on his Youtube channel about RGB software causing BSOD's and crashing.
I haven't read through this entire thread, but I have this Patriot folder on my computer and do not remember installing it. I have AURA lighting effect addon instaalled as well.
Like I said, I haven't read through this entire thread so I don't know if this software has been discussed as a possible problem.
His entire video is really worth watching, I think. He did a great job.