Asus dark hero startup issue ?

[karlosfandango]

Hi all
I have a Asus Crosshair VIII DarkHhero ...with an AMD 5900X , 32gb of Gskils ram

Had a few times over last few months since recieving board where the system wont power on.
You press power switch on case and nothing .
You press power button on motherboard ...nothing ....and its lit up white ...all rgb is working ( on when powered off )
If i turn off PSU and back then power it back on ...system boots fine.
It can then be fine for say 4 weeks ...then happen out the blue again.
Was ok with old motherboard....so only things that have changed is MB and CPU.

Tried reflashing bios back to earlier version ...no different.
Had new graphics card since last time so rules that out.
Tried taking ram sticks out ...no difference.

Seems starnge how can run for weeks without issue ( but dont use it every day )

Im using an EVGA supernova 850W PSU.

Not major issue as all have to do is power off PSU and all good again ...but got to be something wrong.
Asus say sounds like something tripping PSU protection ...will have to try unpluging 24 pin and 8 pin cables next time , then plug back in to see if motherboard or psu .

Any help most appreciated.
Karl

[RedSector73]

BillBittel wrote:
Wow. This sucks. I guess its time to start reading up on other manufacturers. This is really depressing because:

Gigabyte has been called out for selling power supplies that burst into flames and factory water cooled GPU's that have an aluminum block under very thin plating that is corroding horribly within weeks.

MSI it just a scummy company that has been caught scalping their RTX3000 series GPU's through front companies. Then there is Mystic Light...

AsRock - Is a lower end spin off of Asus. I don't know much about them and guess I need to look closely at their current products.

EVGA - Maybe this is the best option. They usually are late with their mobo releases, and only offer 1 model, but its usually a really good board. And they have good customer service. I have an EVGA X59 board that is still running.

Asus has been my go to for motherboads for years. It is sad to see them fail with the X570 Hero series boards and the Z690 boards. I get it that motherboards are complex products, and they have to chrun them out quickly. It is not unreasonable that sometimes there will be issues that get out. If/when that happens, its all about what the company does about it. When EVGA RTX3090's were failing, they replaced them with brand new product - immediately. Sending people who bought a brand new top tier board a refurb, after stalling for 7 months, and taking over 45 days to do it it totally unacceptable. This issue needs to get to Gamer's Nexys and similar platforms, to shine a light on how Asus is trying to squirm out of this.

~imo
EVGA would be worth looking at. I had problems before with Water Cooled factory o/c 980ti but the are good with warranty and never had motherboard die or PSU made by them have an issue. Also have two cases made by them, build quality over time faired well, could have been better.
AsRock are not great. Had motherboards die AM4.
MSI are strong in AM4 platform and like the BIOS a lot.
GB are ok in AM4 platform, dislike dual bios feature (horrible) and bios menu in general but it is what it is.
Asus are my second choice to EVGA and have fair few ASUS products. However at the time EVGA had no AM4 products or would have considered them.

[linara]

STARRAIN@ROG wrote:
Hi all,
Our tech team have found the solution for this.
The issue is probabilistic and not everyone has the issue.
We are dealing with the issue, but it would take some time to arrange repair
Sorry for any inconvenience caused.

ASUS, you KNOW what the faulty circuit is by now. this means you KNOW what boards are free from the issue.

tell us what boards are effected and whether asus is fixing production or not.

for example is the:
ASUS ROG Strix X570-E Gaming WIFI II guaranteed free from the start-up issue by using a different NOT affected circuit, or is it likely to also show the start-up issue?

also a reminder for ASUS: it is likely just a bit more time required, before real tech media takes on this deliberate negligence by asus and spitting on customers by asus. so maybe it would be wise to get ahead of this. but hey, let's just pull a PR nightmare i guess and massive confidence loss in all asus products, because that makes sense, right asus?

[STARRAIN_ROG]

Hi all,
If you have the startup issue when using the ROG CROSSHAIR VIII DARK HERO motherboard, please try with other PSU and describe the issue in details.
I'll contact you and arrange the repair for you via PM.
If you have the similar issue when using other motherboard model, please create a new thread for discussing.
Thank you so much.

[Gismodan]

STARRAIN@ROG wrote:
Hi all,
If you have the startup issue when using the ROG CROSSHAIR VIII DARK HERO motherboard, please describe the issue in details.
I'll contact you and arrange the repair for you via PM.
If you have the similar issue when using other motherboard model, please create a new thread for discussing.
Thank you so much.

ROG Crosshair VIII Dark Hero
EVGA 850 PSU
RTX 3080

Having the exact same issue as the original post.

Sometimes when I press the power button nothing happens, power button on motherboard, nothing happens.

Turn off PSU for 10 seconds until power goes from board, switching back and then pressing the case button and motherboard boots.

Have just updated to bios 4006. Same intermittent problem.

[yosho4242]

STARRAIN@ROG wrote:
Hi all,
If you have the startup issue when using the ROG CROSSHAIR VIII DARK HERO motherboard, please describe the issue in details.
I'll contact you and arrange the repair for you via PM.
If you have the similar issue when using other motherboard model, please create a new thread for discussing.
Thank you so much.

Turn machine on and run for a while
Turn machine off for a while
Attempt to turn machine on
Remove power from power supply, add power back, machine can turn back on

This has been been my issue since getting the motherboard back in February.

[zeblote]

STARRAIN@ROG wrote:
Hi all,
If you have the startup issue when using the ROG CROSSHAIR VIII DARK HERO motherboard, please describe the issue in details.
I'll contact you and arrange the repair for you via PM.
If you have the similar issue when using other motherboard model, please create a new thread for discussing.
Thank you so much.

I also have this issue with that exact board. Every morning the same thing:

1) Press power button
2) Nothing happens
3) Switch power on the PSU off and back on
4) Press power button
5) PC boots up as expected

[Momonucleosis]

i have just recently started having a very similar issue with my dark hero 😐

After leaving the computer on for a while, let's say an hour?, not using it... i come back and my monitor is asleep. The keyboard lights will not respond, and pc will not wake. The PC itself is not asleep, i believe as it is set to never sleep or hibernate.

unlugged keyboard from switching hub and plugged into motherboard, in hopes of 'jogging' it awake. no change.

opened case and pressed START button on motherboard, no change. This should behave like a front panel power button press right?
Pressed reset button on motherboard, no change. This should force a reset, right?
held one or the other for 5-10 seconds, no change. not sure if this does anything?
front power button long press - no change. Windows is set to shut down computer with power button press.

only thing that shuts down the PC is killing the PSU switch at the back.
I, however, do not have issues starting up the PC. It starts 100% of the time.
having said all of that, the switch on the front of the case might be a bit dodgy? always has been since i got it (lian-li 011d-xl) a year or more ago. It seems like it works more reliably towards the bottom... the problem described above however is very recent, and has never happened previously.

Is this something brought on by the recent BIOS update(s) perhaps? or is this the same HW issue noted in this thread manifesting in a different way?
Sure doesn't feel like a software thing, given that the motherboard button presses do nothing.

i have not been able to intentionally reproduce this, however it does seem to be fairly reproducible as it happened this morning when switching back to home PC from work PC, and once last night when returnign to the PC from watching a movie, and during the day when switching PCs again.
I've tried telling the computer to sleep, and it wakes fine.
i've told it to turn off the monitor after 1 minute, and it turns back on via usb input no problem.

Any ideas?

EDIT: running BIOS 4006 Settings: ... docp enabled with qvl ram, NO amd PBO enabled or overclocking cpu, onboard audio off, ERP on S5 if i recall... has been the same for the entire year.

system is otehrwise stable. no crashing. Running fully up to date windows 11, fwiw

EDIT#2. i updated NZXT cam yesterday. last update had some stability issues... have a bad feeling that may be the cause. I've killed the process, and will wait / see if the issue recurs today.

EDIT#3 my issue is NZXT CAM related. Apologies for the thread spam

[Jaspa57]

I have the same issue on a new Crosshair Hero Dark Hero VIII I installed recently. I would say I have to shut power supply of first to get it to boot from power button about 40% of the time.

[silverthorne]

I upgraded my bios to 4201 and was able to use my power button after shutting down today. Has anyone else noticed this? I also have not had spontaneous reboots occurring.

[BluRay]

silverthorne wrote:
I upgraded my bios to 4201 and was able to use my power button after shutting down today. Has anyone else noticed this? I also have not had spontaneous reboots occurring.

No clue to be honest, retailer send the MB to Asus Repair Center for "special" repair the issue is hardware related from what I understand. BIOS upgrade won't resolve the issue, as I asked the question before. However it can improve system stability in your case the spontaneous reboots 🙂