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Asus dark hero startup issue ?

karlosfandango
Level 9
Hi all
I have a Asus Crosshair VIII DarkHhero ...with an AMD 5900X , 32gb of Gskils ram

Had a few times over last few months since recieving board where the system wont power on.
You press power switch on case and nothing .
You press power button on motherboard ...nothing ....and its lit up white ...all rgb is working ( on when powered off )
If i turn off PSU and back then power it back on ...system boots fine.
It can then be fine for say 4 weeks ...then happen out the blue again.
Was ok with old motherboard....so only things that have changed is MB and CPU.

Tried reflashing bios back to earlier version ...no different.
Had new graphics card since last time so rules that out.
Tried taking ram sticks out ...no difference.

Seems starnge how can run for weeks without issue ( but dont use it every day )

Im using an EVGA supernova 850W PSU.

Not major issue as all have to do is power off PSU and all good again ...but got to be something wrong.
Asus say sounds like something tripping PSU protection ...will have to try unpluging 24 pin and 8 pin cables next time , then plug back in to see if motherboard or psu .

Any help most appreciated.
Karl
307 Views
638 REPLIES 638

Apart from the fact that in the future I would warn everyone around me to avoid the ASUS brand, and would encourage them to do the same, I unfortunately need to be able to benefit from the WOL functionality, and faced with the silence of ASUS, forces me to look for a replacement card.

What do you think of the "X570S Aorus Master" ? Do you know if there are "serious" problems also with this card?

M0eay0

BASI1990 wrote:
No, my board was produced in China and has the same error, but I already answered you this question a few pages earlier in the topic.
Why are you asking again, are you reading this topic at all or are you throwing in claims just because the problem with the other mainboard only affected the boards from Vietnam?

My mainboard was bought in the EU from a German seller.

In a forum here in Germany, many have this booting problem and their mainboards were all produced in China. I think most Dark Hero boards in the EU come from China.
Sorry. I did not mean to upset you. i posted about the Viet Nam vs China variable again because there are new people posting in this thread that maybe did not go back and read through all of the older posts. I thought if everyone checked the model number of their board, a pattern may emerge. I understand that some boards with the startup issure were made in China but lf it was discovered that most of the affected boards were made in Viet Nam, it may be relevant. Since this seems to have upset you for some reason I will drop it and butt out. My Dark Hero has never had this start up issue so I really don't have a dog in this fight. I was just trying to be helpful to those that do have the start up problem. Apologies for trying to be helpful. Good luck getting it resolved.

BillBittel wrote:
Sorry. I did not mean to upset you. i posted about the Viet Nam vs China variable again because there are new people posting in this thread that maybe did not go back and read through all of the older posts. I thought if everyone checked the model number of their board, a pattern may emerge. I understand that some boards with the startup issure were made in China but lf it was discovered that most of the affected boards were made in Viet Nam, it may be relevant. Since this seems to have upset you for some reason I will drop it and butt out. My Dark Hero has never had this start up issue so I really don't have a dog in this fight. I was just trying to be helpful to those that do have the start up problem. Apologies for trying to be helpful. Good luck getting it resolved.


I'm sorry had a bad day and unfortunately the motherboard issue is very annoying. Shouldn't be an excuse for my wrongdoing, sorry again.

BASI1990 wrote:
I'm sorry had a bad day and unfortunately the motherboard issue is very annoying. Shouldn't be an excuse for my wrongdoing, sorry again.
No problem. I understand your frustration. Asus does not seem to be doing a whole lot about this issue. I hope it starts getting some real exposure by Gamer's Nexus or whomever. Asus really seems to be slipping on their top end boards. I don't know what platform my next build will be on but I am definitely going to wait awhile for reviews and customer feedback before buying another Asus mobo.

BillBittel wrote:
Has it been confirmed that everyone that has a board with this issue has a board made in Viet Nam?

Part number 90MB1760-M0AAY0 is made in China.

Part number 90MB1760-MVAAY0 is made in Viet Nam.


My part number is 90MB1760-MVAAY0, which is apparently the one made in Vietnam.

Tonight the computer shut off completely about 10 minutes after I had started streaming the Superbowl. Normally it just won't come back from sleep state or it won't turn on.

Mike

mbarry wrote:
My part number is 90MB1760-MVAAY0, which is apparently the one made in Vietnam.

Tonight the computer shut off completely about 10 minutes after I had started streaming the Superbowl. Normally it just won't come back from sleep state or it won't turn on.

Mike


Yes that's right, you have to turn off the Power Supply completely, wait a bit, then turn it back on. PC should then turn on (after loosing your sleep state and loosing any unsaved work).
Just because Asus doesn't know how to make Motherboards anymore

BillBittel
Level 12
STARRAIN@ROG has been posting on the other Asus Z690 Hero problem thread (HERO Z690 HAVING ISSUES WITH GETTING WINDOWS ERRORS AND NVME DRIVE NOT WORKING) https://rog.asus.com/forum/showthread.php?126865-Hero-Z690-having-issues-with-getting-windows-errors...

Maybe you could post over there and ask them to please stop ignoring this thread.

BillBittel wrote:
STARRAIN@ROG has been posting on the other Asus Z690 Hero problem thread (HERO Z690 HAVING ISSUES WITH GETTING WINDOWS ERRORS AND NVME DRIVE NOT WORKING) https://rog.asus.com/forum/showthread.php?126865-Hero-Z690-having-issues-with-getting-windows-errors...

Maybe you could post over there and ask them to please stop ignoring this thread.


i wrote the reminder with the demand of an update in the z690 thread:
https://rog.asus.com/forum/showthread.php?126865-Hero-Z690-having-issues-with-getting-windows-errors...

who wants to bet, that it will get ignored too?

New update, private message (02-17-2022 07:52 AM):

STARRAIN@ROG wrote:
Hi Xairoo,
For your feedback and request, we are discussing to build a replacement plan.
However, we don't have such service process, so it may take quite long time to discuss with our each local team and the related department. The estimated time is 45 days.
Are you willing to wait 45 days?
Thank you.


Don't know why he doesn't post this in public. Maybe to prevent some scammers to return none broken boards. I could understand this, the issue doesn't happen all the time, so it's really hard to proof it and there are many "special" people.

That was my answer:

Hello STARRAIN@ROG,

I hope I didn't misunderstand you: You are talking about a plan to ship new boards before you get the faulty board? If yes, waiting a few more days (or 45) is totally okay. Since Asus works on a good solution for the customers, it's all okay.
Guess no one will have a problem with this time span.

it's totally understandable that Asus wants to avoid abuses, like customers won't return the board after they got the new one.
So it's also fine if you would ask for a better proof, like the invoice of the board.

Cheers