New update, private message (02-17-2022 07:52 AM):
STARRAIN@ROG wrote:
Hi Xairoo,
For your feedback and request, we are discussing to build a replacement plan.
However, we don't have such service process, so it may take quite long time to discuss with our each local team and the related department. The estimated time is 45 days.
Are you willing to wait 45 days?
Thank you.
Don't know why he doesn't post this in public. Maybe to prevent some scammers to return none broken boards. I could understand this, the issue doesn't happen all the time, so it's really hard to proof it and there are many "special" people.
That was my answer:
Hello STARRAIN@ROG,
I hope I didn't misunderstand you: You are talking about a plan to ship new boards before you get the faulty board? If yes, waiting a few more days (or 45) is totally okay. Since Asus works on a good solution for the customers, it's all okay.
Guess no one will have a problem with this time span.
it's totally understandable that Asus wants to avoid abuses, like customers won't return the board after they got the new one.
So it's also fine if you would ask for a better proof, like the invoice of the board.
Cheers
