07-29-2021 02:34 AM
12-17-2021 10:04 AM
Totally uncool. I thought Asus got your RMA number? So they should be able to inform the guys at the repair center. Also I think they store a history with parts used (batch number and so on), where it was produced (can be multiple factories), timestamp, repair history and so on... will say: They should be able to place a note specially for the repair center guys.
That is put in a very friendly manner. Guess you feel totally different from what you have written.
What would Asus think when this would happen:
A well known YouTube PC tech guy is buying the whole system (not the storage) from someone of this thread. (I don't know why Asus hasn't done this - there are so many options to handle this)
So the seller can get a new PC and the YouTube guy could make a amazing review about that board, this thread and this issue. Also he has enough hardware to play around and can change parts over and over again. The thing is, these people earn money from companies like Asus. I don't know if they will get into this, but that would be really great. Ok, not for Asus.
Anyway, maybe I am wrong and Asus is doing more than we know.
12-17-2021 11:05 AM
They didn't get my RMA number, as I had to send it to the retailer, who gave me their RMA number. They then shipped to their supplier where the retailer got the suppliers RMA number. Then the supplier shipped it to the repair center, who got the RMA number, that STARRAIN@ROG was asking for. This RMA number was unavailable for me, so I couldn't pass it on to STARRAIN@ROG. But ... I passed the link to this thread along with my RMA, so they have this information. STARRAIN@ROG got the the S/N. I don't understand why ASUS (being the repair center and STARRAIN@ROG) is unable to connect the dots and keep my MB until they reproduce the error. Now I'll be stuck with a Ã¢â€šÂ¬500 ****ty frisbee. ASUS , do something to fix this please! I was expecting something better from a company with your reputation.
12-17-2021 08:01 PM
SN should be enough. Big companies collect data based on the product SN like batch number from the electric parts, production date, machine number and so on.
I am totally pissed when I read new posts and still no feedback about the current state. I believe they aren't able to reproduce it (again and again: they should get a whole system from a customer).
Next board will be an Gigabyte. Never had any strange problems with Gigabyte since about 20 years?! This year the 2,5 GBit ethernet port broke, hey, that could happen. Also I wouldn't have switched to Asus, but there wasn't a Gigabyte board without a chipset fan in stock.
Something to think about: My retailer offers the customers to sell used products they have bought from them. You could find a lot of used Dark Hero boards. I guess they ran out of DOA and the RMA process will take too long. This issue is special. Most people don't get it. They think they have a bad PSU or what ever. Most of them will stick with that problem. That's the easiest way.
12-18-2021 02:02 AM
It's such a weird sporadic problem. Sometimes it shuts down and powers on perfectly fine and sometimes it doesn't. Just very random. Would be a hard problem to pinpoint because it does not happen every time. Main thing to look at is what the mobo is doing right on a proper shutdown and what it is doing abnormal, during a bad one.
Everyone having these issues have 5000 series AMD's?
12-21-2021 01:23 PM
Just got information that I'm actually getting a new motherboard - I'll keep you updated when I have tested it ...
12-21-2021 04:10 PM
12-23-2021 04:53 AM
I'm planning to buy another board, not sure if another dark hero might have a same issue?
12-23-2021 05:30 PM
Do not buy another Dark Hero. I returned my first DH board for a refund (because of this issue) and bought another DH from a different supplier. The issue recurred.
I don't know what proportion of DH boards have this issue -- I suspect it might be dependent on the specs of the attached components (CPU, Memory, PSU etc ...) and their interaction with the board, so perhaps some configurations are more likely to trigger the fault than others. If you've seen the issue once, I would not recommend exposing yourself to it again.
Since we've seen this issue on other X570 based boards from Asus, I would go with a different manufacturer. Even if you have that feeling, like many of us, that Asus is of higher quality, this issue shows us that it is not.
12-23-2021 10:46 PM