07-29-2021 02:34 AM
12-15-2021 11:03 AM
Xairoo wrote:
I hope Asus will offer a customer friendly replacement if it can't be fixed within a month or so (that's a long time).
That means: Asus should send the customers a working replacement before the customer has to return this mass failing product back.
It's not only one customer having this problem. So why should the customer spend again a lot of money for a new board. Nearly no one has a replacement board lying around, specially not such a heavily priced one. And even if: What if the replacement board also starts sucking? Getting a new one? Drive to the retailer and get a replacement within the DOA? Or wait again weeks or month for the replacement? Holy, no.
12-15-2021 03:06 PM
12-15-2021 11:49 PM
von_nihil wrote:Not only the Dark Hero board either. Same exact problem with ROG Crosshair VIII Hero (WI-FI). Which is practically the same architecture. A new Bios just dropped for me on 12/15/21 ver. 3904. They also completely updated the Armory Crate program, so will see how this goes.
I agree with this completely. I've already been around the block with a return of the board, getting a new one and experiencing the same problem. If ASUS determine that it is a BIOS issue, I expect a prompt resolution with a BIOS update. If ASUS determine it is a hardware problem, then I should receive a replacement from Asus before I have to return my current board. The problem has been going on for too long and is not a regular warranty issue.
12-16-2021 03:45 AM
D-Rocky wrote:
Not only the Dark Hero board either. Same exact problem with ROG Crosshair VIII Hero (WI-FI). Which is practically the same architecture. A new Bios just dropped for me on 12/15/21 ver. 3904. They also completely updated the Armory Crate program, so will see how this goes.
12-16-2021 05:47 AM
9junes wrote:
Thank you for sharing, really hope this is the fix.
@STARRAIN@ROG Would you be able to provide any information re this Bios update? Thanks in advance
12-16-2021 06:00 AM
JBROG87 wrote:
I am pretty certain that the new Bios update for the Hero Wifi has nothing to do with this problem.
Asus apparently has just begun investigating this issue...... they would be a long way off identifying the cause let alone coming up with a fix for it.
12-16-2021 08:01 AM
9junes wrote:Well my first shutdown and overnight power up the next day worked fine! lol Will see how it goes in the days and weeks to come.
I hope you were incorrect on this one 😛
12-16-2021 11:40 PM
D-Rocky wrote:
Update: Second shutdown and power on required psu power to switch of/on. The bios update has not changed anything for this problem.
12-16-2021 11:17 PM
12-18-2021 05:59 AM
STARRAIN@ROG wrote:
Hi stixix,
I'm afraid the issue cannot be duplicated in the repair center, so the motherboard would be the original one.