Asus dark hero startup issue ?

[karlosfandango]

Hi all
I have a Asus Crosshair VIII DarkHhero ...with an AMD 5900X , 32gb of Gskils ram

Had a few times over last few months since recieving board where the system wont power on.
You press power switch on case and nothing .
You press power button on motherboard ...nothing ....and its lit up white ...all rgb is working ( on when powered off )
If i turn off PSU and back then power it back on ...system boots fine.
It can then be fine for say 4 weeks ...then happen out the blue again.
Was ok with old motherboard....so only things that have changed is MB and CPU.

Tried reflashing bios back to earlier version ...no different.
Had new graphics card since last time so rules that out.
Tried taking ram sticks out ...no difference.

Seems starnge how can run for weeks without issue ( but dont use it every day )

Im using an EVGA supernova 850W PSU.

Not major issue as all have to do is power off PSU and all good again ...but got to be something wrong.
Asus say sounds like something tripping PSU protection ...will have to try unpluging 24 pin and 8 pin cables next time , then plug back in to see if motherboard or psu .

Any help most appreciated.
Karl

[Hardstyle]

Hello guys,
It's been two months since my new board (no repair, a real new one).
And computer works perfectly.

I've plugged and setup the new one exactly the same way as the first buggy one.

My conclusion : it's a material issue, or hardware deteriation .

I repeat, don't loose time trying to fix : ask your retailer to change the board

[NuadaXXX]

Hardstyle wrote:
Hello guys,
It's been two months since my new board (no repair, a real new one).
And computer works perfectly.

I've plugged and setup the new one exactly the same way as the first buggy one.

My conclusion : it's a material issue, or hardware deteriation .

I repeat, don't loose time trying to fix : ask your retailer to change the board

a friend got 2 times a new MB from Amazon (not repaired) and now he has the 3 MB and same issues as with the first.

Perhaps you behaved differently in the BIOS than on the first motherboard and did not triggered the bug

i have today 25 times the pc new startet

OFF
ON
OFF
ON

and i got not one error

there was a time when the error occurred after every start

and after RGB reset it works normal.

sorry i can't leave your comment stay like that, i don't believe in a hardware error not 3 times in a row

[Hardstyle]

NuadaXXX wrote:
a friend got 2 times a new MB from Amazon (not repaired) and now he has the 3 MB and same issues as with the first.

Perhaps you behaved differently in the BIOS than on the first motherboard and did not triggered the bug

i have today 25 times the pc new startet

OFF
ON
OFF
ON

and i got not one error

there was a time when the error occurred after every start

and after RGB reset it works normal.

sorry i can't leave your comment stay like that, i don't believe in a hardware error not 3 times in a row

Component can be defective at first start or 3 months later. It's random...

The only difference between first and second setup : I've installed bios 3801 right after building the pc and before installing windows

About RGB light, it's always set to off when computer down in bios for me

[tony-rambo]

Aalz0r wrote:
[...]The expected behavior here is:
1. Change aura setting in bios to "AURA OFF"
2. Save changes & Reboot
3. Computer turns off
4. Doesn't come back on, until PSU is power cycled.

So if we have enough people who can reproduce that behavior, I think we could narrow it down to that setting. Since it's causing the same behavior as the sleep failure.

I think it would help the bios developers look in the right direction more.

Confirmed, I tried this and got the same behavior.

[STARRAIN_ROG]

Aalz0r wrote:
The expected behavior here is:
1. Change aura setting in bios to "AURA OFF"
2. Save changes & Reboot
3. Computer turns off
4. Doesn't come back on, until PSU is power cycled.

Hi Aalz0r and tony-rambo,
If you restore bios to all default settings, and then only change aura setting to "AURA OFF", does it happen?
If you replace other power supply, does it also occur?
Did it occur every time?
Is the bios version 3801?
May I have the following information?
- the serial number of motherboard via PM
- the brand and model name of CPU, RAM, graphics card and PSU.
(Please check the specific model name of RAM such as G.SKILL F5-6000U4040A16GX2-TZ5RS.)
@Aalz0r have mentioned CPU 3900X, graphics card 3080Ti and bios version 3801 in previous discussion.
- a video about how you adjust bios settings and the issue occurs
- OS version & OS build
Thank you so much.

[Aalz0r]

STARRAIN@ROG wrote:
Hi Aalz0r and tony-rambo,
If you restore bios to all default settings, and then only change aura setting to "AURA OFF", does it happen?
If you replace other power supply, does it also occur?
Did it occur every time?
Is the bios version 3801?
May I have the following information?
- the serial number of motherboard via PM
- the brand and model name of CPU, RAM, graphics card and PSU.
(Please check the specific model name of RAM such as G.SKILL F5-6000U4040A16GX2-TZ5RS.)
@Aalz0r have mentioned CPU 3900X, graphics card 3080Ti and bios version 3801 in previous discussion.
- a video about how you adjust bios settings and the issue occurs
Thank you so much.

I cannot test with another power supply as I do not have one on hand.

But I tested about 4-5 times and it happened every time consistently. Even after powercycling the PSU, and restarting (without changing the setting) after turning off the computer manually (for example, letting it boot to windows, then shutting down normally) it will not respond anymore to power button presses, until you power cycle the PSU.

I am trying NuadaXXX's method now with crate+reset so if the bug happens again, I will let you know and make a video.
So far (1 day of long 10-14 hour sleep mode) and it started fine. But time will have to tell if it keeps working well.

I will PM you the details of my board and RAM.

[NuadaXXX]

Aalz0r wrote:
I cannot test with another power supply as I do not have one on hand.

But I tested about 4-5 times and it happened every time consistently. Even after powercycling the PSU, and restarting (without changing the setting) after turning off the computer manually (for example, letting it boot to windows, then shutting down normally) it will not respond anymore to power button presses, until you power cycle the PSU.

I am trying NuadaXXX's method now with crate+reset so if the bug happens again, I will let you know and make a video.
So far (1 day of long 10-14 hour sleep mode) and it started fine. But time will have to tell if it keeps working well.

I will PM you the details of my board and RAM.

if it bug again do it again, or try something out yourself and when you have done that always do a cmos reset and then armory stays out.

i got one time a wired issue i got days no problems, then i have armoury deinstalled and bam, again i got the error lol?

then i have do the same and after it was working some days i have windows reinstalled then armory was never on the system and now i got no error since this day.

[NuadaXXX]

STARRAIN@ROG wrote:
Hi Aalz0r and tony-rambo,
If you restore bios to all default settings, and then only change aura setting to "AURA OFF", does it happen?.

with aura off i got the same error.

only with my reset method its now working wirred yes but i lie not 🙂

[tony-rambo]

Hi STARRAIN@ROG,

STARRAIN@ROG wrote:
If you restore bios to all default settings, and then only change aura setting to "AURA OFF", does it happen?

Yes

STARRAIN@ROG wrote:
If you replace other power supply, does it also occur?

Unfortunately, I have no other power supply available at the moment

STARRAIN@ROG wrote:
Did it occur every time?

When ErP option is disabled, yes

STARRAIN@ROG wrote:
Is the bios version 3801?

Yes

STARRAIN@ROG wrote:
- the serial number of motherboard via PM

I have already communicated it to you via PM

STARRAIN@ROG wrote:
- the brand and model name of CPU, RAM, graphics card and PSU.

- AMD Ryzen 9 5950X
- G.Skill F4-4000C16D-32GTRSA
- EVGA GeForce RTX 3090 XC3 ULTRA GAMING
- Be Quiet! ATX 1200W Dark Power PRO 12 80+ TITANIUM

STARRAIN@ROG wrote:
- OS version & OS build

Microsoft Windows 11 Professional (x64) Build 22000.348




Finally, I have two pieces of information to specify:

- Despite what could be said previously concerning the ErP option, I confirm that for the moment, since I activated this option (on Enable (S4 + S5)), my PC starts every time without problem (tested only a start after a shutdown under Windows, I did not test after a standby because I do not use this feature),

- I noticed a problem with the "Download & Install ARMORY CRATE app" option in the BIOS, by default it is on Enabled, and when I set it to Disabled, the PC restarts but does not go beyond the POST, I have to reset the CMOS.

[Xairoo]

The new board has this problem too, but not that often.

Returned board:

• Happened daily multiple times
  

Replacement board since 27.10.2021:

• 13.11.2021
  
• 26.11.2021
  

Sometimes the system crashes while waking, but that's really rare. Only happened while a WOL a few times.
Haven't done a BIOS updates, so I am still on 3601, but I'm updating it now.