ASUS 3080 STRIX dead

[djase]

Hello,


I have a problem with my 3080 strix purchased on asus eshop.


Indeed, while I was playing assassin's creed valhalla, my computer shut down.


I was checking the temperatures and they were only 66 Degrees C for the 3080. I checked everything and did cross tests and it came from the graphic card.


Indeed when I connect an 8PINS cable to the right port the PC doesn't boot, while with the first 2 connected the PC turns on.


Since I received it, I had no problem, everything was working perfectly, the card was connected directly to the pcie port and not a ryzer to a rm1000x with 3 different pcis cables and authentic as advised and has never been overlocked or disassembled. I tested all my pci cables, tested another power supply and they all work. As soon as a cable is connected to the 8pins on the right, the PC does not start. With the first 2, yes, but not enough power to use my PC.


For info I have a 5900x on one crosshair viii and 32 gb 3600 cl 16 and one rm1000x. What should I do because given the shortage and the price of the card and not having another one and Being a teleworker I don't know what to do.


https://i.goopics.net/DbW14.jpg


https://i.goopics.net/qrjXe.jpg

[Nate152]

Hi djase

If you've done thorough testing and it's still not working, contact the store you purchased it from to request an RMA.

Since you purchased it from the ASUS eshop, go here.

https://www.asus.com/us/support/callus

[djase]

i bought it on the asus shop ! webshop.asus.com

[Nate152]

Go here

https://www.asus.com/us/support/callus

[djase]

I am from france what should i do ? your links are for america or north america

[Nate152]

Sorry about that, does this give you a phone number or online chat?

https://www.asus.com/fr/support/CallUs

[djase]

thank you I'm going to call them tomorrow morning hoping they can help me because now I'm at the end of the line knowing that I don't have a spare gpu and that I need it for my work as I'm teleworking.

[Nate152]

Ok great, you may keep us updated on the status of your RMA if you like.

[djase]

Nate152 wrote:
Ok great, you may keep us updated on the status of your RMA if you like.

sure 😉

[djase]

It starts well because here in France the telephone customer service does not support gpu it is necessary to pass by a mail suuportacf2@asus.com it starts well