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ASUS 3080 STRIX dead

djase
Level 10
Hello,

I own my 3080 Strix OC since November 20, 2020 purchased on the ASUS EShop ROG-STRIX-RTX3080-O10G-GAMING | ASUS France, but yesterday my computer crashed during a game session when suddenly the screen displayed "no signal", the GPU fans went to maximum with the computer audio always in the background, but the PC did not react, I had to manually turn it off with the power button. However, it didn't turn on again after that (absolutely nothing happens if I press the power button). At first I thought it was a faulty power supply (Corsair RM1000x, also only a week old) but I just received a new one today (Corsair RM1000i) and it still had the same problem. After a few adjustments, I realized that the PC could very well turn on if the 3080 is disconnected from the motherboard OR if I plug it into the motherboard but only connect the left-most PCIE 6+2 socket and the middle one to the power supply (if I connect all 3 or only the right one, it won't boot). The pins seem correct for my untrained eyes (see the attached picture), so it seems to me that the card is completely broken after only three weeks of use without OC, without disassembling, with temperatures never exceeding 65-66 degrees with a use never exceeding 95% in a Lian Li O11D case which is a huge disappointment. I tested my 3080 in my sister's PC and the concern remains the same. What should I do because being in the field of 3D and teleworking and not having the means to take a 3090 I am currently without a PC because I am writing to you from my cell phone. I am at your disposal for further information. Sincerely, Mickaël.

First reply from : It starts well because here in France the telephone customer service does not support gpu it is necessary to pass by a mail suuportacf2@asus.com it starts well still no response

Second reply :
Message from servicecenter_emea@asus.com I dont get it, i bought my 3080 on ASUS ESHOP so which reseller ?
Hello Mr. XXXXXX,

Thank you for contacting ASUS technical support.

After reading your e-mail, we understand that you have a malfunction in your Asus ROG-STRIX-RTX3080-O10G-GAMING graphics card.

Taking into account your details, please note that it is mainly a hardware problem with the graphics card.

In this case, we invite you to contact your dealer, who will be able to test your hardware and send it for repair.

Regarding the return of your graphics card, we would like to inform you that we do not send the components for repair directly through Asus, but only up the original sales chain:

Customer >> Reseller >> Wholesaler >> Repair Center.

Therefore, please contact the reseller/wholesaler to check the product and send it to the workshop.

The warranty of your graphic card is provided by the reseller for a period of 3 years.

We remain at your disposal, Mr. XXX, for any further questions.

In case of answer, please keep the history of our e-mail exchanges for this request.

As part of the continuous improvement of our quality of service, you are likely to receive a satisfaction questionnaire. We invite you to complete it.

Thank you for your confidence.

Wishing you a good day.

We wish you a good day,
Nadhem_S
ASUS Customer Service
https://www.asus.com/fr/support/


I really need your help
4 days that my card is dead and no progress only answers without any sense of the different protagonists! PLease help i tried everything : shop_fr@asus.com, supportacf2@asus.com, onlineservice@asus.com and advance.rma.eu@asus.com
|/ Lian Li PC-O11 Dynamic - Black.
|/ Corsair RM1000x & CableMod Classic ModFlex Black-Blue.
|/ Asus ROG Strix X670E-E Gaming WiFi.
|/ AMD Ryzen 9 7950X3D.
|/ AIO Corsair H150i Elite LCD & CableMod A​IO Sleevin​g Blue.
|/ G.Skill Trident Z5 Neo RGB 32Go DDR5-6000 CL30-38-38-96.
|/ Gainward GeForce RTX 4090 Phantom & Cable Corsair 12 Pins.
|/ Samsung 980 PRO 1TB / Samsung 980 PRO 2TB / Seagate BarraCuda 4 To.
351 Views
18 REPLIES 18

If today I do not have a concrete answer and a sending of my gpu for an rma, I launch the procedure of paypal refund. 6 days that I cannot work in good conditions and I lose money and time! 6 days to launch a rma procedure I have never seen that ! On reddit and various forums people laugh at me for my fight for a rma. Thank God I had the presence of mind to pay by paypal.

Sorry to set a cover with evga but the reddit forums are full of customers who have a spare card and a rma in 48h 72h. I think I made a bargain by buying my 3080 for 870€ on the asus website, I should have abstained.

I know blake is doing what she can to help me but you have to understand me and understand the ridiculousness of the situation.
|/ Lian Li PC-O11 Dynamic - Black.
|/ Corsair RM1000x & CableMod Classic ModFlex Black-Blue.
|/ Asus ROG Strix X670E-E Gaming WiFi.
|/ AMD Ryzen 9 7950X3D.
|/ AIO Corsair H150i Elite LCD & CableMod A​IO Sleevin​g Blue.
|/ G.Skill Trident Z5 Neo RGB 32Go DDR5-6000 CL30-38-38-96.
|/ Gainward GeForce RTX 4090 Phantom & Cable Corsair 12 Pins.
|/ Samsung 980 PRO 1TB / Samsung 980 PRO 2TB / Seagate BarraCuda 4 To.

mail from servicecenter_emea@asus.com

Dear customer,
ASUS strives to provide its customers with the best service and quality. We would like to hear from you about your recent experience with ASUS products and services. Your feedback will help us make your next ASUS experience better. It will only take you 2-3 minutes to answer the questions.


REALLY ?!.
|/ Lian Li PC-O11 Dynamic - Black.
|/ Corsair RM1000x & CableMod Classic ModFlex Black-Blue.
|/ Asus ROG Strix X670E-E Gaming WiFi.
|/ AMD Ryzen 9 7950X3D.
|/ AIO Corsair H150i Elite LCD & CableMod A​IO Sleevin​g Blue.
|/ G.Skill Trident Z5 Neo RGB 32Go DDR5-6000 CL30-38-38-96.
|/ Gainward GeForce RTX 4090 Phantom & Cable Corsair 12 Pins.
|/ Samsung 980 PRO 1TB / Samsung 980 PRO 2TB / Seagate BarraCuda 4 To.

I have the impression that even blake dropped the case. I have provided all the documents and information requested.
|/ Lian Li PC-O11 Dynamic - Black.
|/ Corsair RM1000x & CableMod Classic ModFlex Black-Blue.
|/ Asus ROG Strix X670E-E Gaming WiFi.
|/ AMD Ryzen 9 7950X3D.
|/ AIO Corsair H150i Elite LCD & CableMod A​IO Sleevin​g Blue.
|/ G.Skill Trident Z5 Neo RGB 32Go DDR5-6000 CL30-38-38-96.
|/ Gainward GeForce RTX 4090 Phantom & Cable Corsair 12 Pins.
|/ Samsung 980 PRO 1TB / Samsung 980 PRO 2TB / Seagate BarraCuda 4 To.

djase wrote:
I have the impression that even blake dropped the case. I have provided all the documents and information requested.



i think there is a short circuit on graphic card.Did you try to sending asus service?

mysquen wrote:
i think there is a short circuit on graphic card.Did you try to sending asus service?

I've been fighting for this for the past 6 days. , i'm living in france its not easy. to find one.
|/ Lian Li PC-O11 Dynamic - Black.
|/ Corsair RM1000x & CableMod Classic ModFlex Black-Blue.
|/ Asus ROG Strix X670E-E Gaming WiFi.
|/ AMD Ryzen 9 7950X3D.
|/ AIO Corsair H150i Elite LCD & CableMod A​IO Sleevin​g Blue.
|/ G.Skill Trident Z5 Neo RGB 32Go DDR5-6000 CL30-38-38-96.
|/ Gainward GeForce RTX 4090 Phantom & Cable Corsair 12 Pins.
|/ Samsung 980 PRO 1TB / Samsung 980 PRO 2TB / Seagate BarraCuda 4 To.

Did you find out what was wrong? I’m have the same problem.

no because Asus refunded me without even trying to repair the gpu.
|/ Lian Li PC-O11 Dynamic - Black.
|/ Corsair RM1000x & CableMod Classic ModFlex Black-Blue.
|/ Asus ROG Strix X670E-E Gaming WiFi.
|/ AMD Ryzen 9 7950X3D.
|/ AIO Corsair H150i Elite LCD & CableMod A​IO Sleevin​g Blue.
|/ G.Skill Trident Z5 Neo RGB 32Go DDR5-6000 CL30-38-38-96.
|/ Gainward GeForce RTX 4090 Phantom & Cable Corsair 12 Pins.
|/ Samsung 980 PRO 1TB / Samsung 980 PRO 2TB / Seagate BarraCuda 4 To.

cl-Albert
US Customer Loyalty Agent
mail from servicecenter_emea@asus.com

Dear customer,
ASUS strives to provide its customers with the best service and quality. We would like to hear from you about your recent experience with ASUS products and services. Your feedback will help us make your next ASUS experience better. It will only take you 2-3 minutes to answer the questions.


djase wrote:
REALLY ?!.


I'm in the U.S. and not aware of how everything works in other regions, but consider filling out the survey if you have not already since the people checking the surveys will normally be different from the people you have been trying to get help from at ASUS, so hopefully it can get somebody's attention, but also suggest trying to continue to pursue other ways to resolve the issue as well.

Today it's been a week since my 3080 died and no progress has been made and I'm being asked to wait again! I think I was patient enough ..... you lost a loyal customer but I know you don't care... one more or one less that doesn't change the face of the world and even less your deplorable customer service.
|/ Lian Li PC-O11 Dynamic - Black.
|/ Corsair RM1000x & CableMod Classic ModFlex Black-Blue.
|/ Asus ROG Strix X670E-E Gaming WiFi.
|/ AMD Ryzen 9 7950X3D.
|/ AIO Corsair H150i Elite LCD & CableMod A​IO Sleevin​g Blue.
|/ G.Skill Trident Z5 Neo RGB 32Go DDR5-6000 CL30-38-38-96.
|/ Gainward GeForce RTX 4090 Phantom & Cable Corsair 12 Pins.
|/ Samsung 980 PRO 1TB / Samsung 980 PRO 2TB / Seagate BarraCuda 4 To.