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Armoury Crate / slow perfmormance

hosham23
Level 8
Hey, I have the M16 2022 With the i7 and 3050. I have a small problem out of no where and hope that somone can help me. So when I want to switch my keyboard lightning option to Static, it takes a time to load on my keyboard. The other options are fast to load but just loading or changing color of Static became slow. Also while rebooting my system this option takes time. I didnt have the problem from the start it just came out of no where and its really anoying because I always use this option. I have the latest Armoury Crate Version. So is there maybe anyone who could help me please?
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13 REPLIES 13

hosham23 wrote:
I also thought about getting older version of armoury crate but i think it wont help or it wont be worth it so i am looking here for some help


Thanks looking forward to hearing from you, I hope you can help me with that would be awesome 😮


I send the data to investigate since i can duplicate it perfectly with video. i will check later during the week to see what it can be done.

For now selecting static will have a pause off and on with the static color selected.

C
Learn, Play Enjoy!

Falcon2_ROG
Customer Service Agent
hosham23 wrote:
Hey, I have the M16 2022 With the i7 and 3050. I have a small problem out of no where and hope that somone can help me. So when I want to switch my keyboard lightning option to Static, it takes a time to load on my keyboard. The other options are fast to load but just loading or changing color of Static became slow. Also while rebooting my system this option takes time. I didnt have the problem from the start it just came out of no where and its really anoying because I always use this option. I have the latest Armoury Crate Version. So is there maybe anyone who could help me please?


Could you please tell me the full model name of the laptop you are using?
https://www.asus.com/support/FAQ/1030673/

What is the version of BIOS, OS and armoury crate you are currently using?
https://support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-6...

Does the situation improve if you remove armoury crate and reinstall it?

Sorry for any inconvenience it may be caused.

Falcon@ROG wrote:
Could you please tell me the full model name of the laptop you are using?
https://www.asus.com/support/FAQ/1030673/

What is the version of BIOS, OS and armoury crate you are currently using?
https://support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-6...

Does the situation improve if you remove armoury crate and reinstall it?

Sorry for any inconvenience it may be caused.


1. Systemmodell ROG Zephyrus M16 GU603ZEB_GU603ZE
2. BIOS-Version/Armoury Crate American Megatrends International, LLC. GU603ZEB.308, 01.06.2022 / Armoury Crate 5.2.12.0

and not it didnt help reinstalling it

Falcon2_ROG
Customer Service Agent
hosham23 wrote:
1. Systemmodell ROG Zephyrus M16 GU603ZEB_GU603ZE
2. BIOS-Version/Armoury Crate American Megatrends International, LLC. GU603ZEB.308, 01.06.2022 / Armoury Crate 5.2.12.0

and not it didnt help reinstalling it


Could you please provide me with a video of how this problem occurs?
In addition, please refer to the following FAQ to record the log and provide it to me via PM.

https://www.asus.com/support/FAQ/1043747/
Q5: What is App Diagnostics? (New Feature)
A5: In Armoury Crate "Settings"â‘* and check "About"â‘¡ page, If clicking App Diagnostics "Record Log"â‘¢, the Privacy Policy Statement will pop out. Once user agreed statement, the Armoury Crate will start to collect problem log and user can click "Generate log data"â‘¢ to generate the log file with encrypted (ASUS log file). After log saved, user can provide it to the repair center or technical supporter for further Armoury Crate problem diagnostics.

Sorry for any inconvenience it may be caused.