I did an advance replacement RMA on a 2 month old Zenith II Alpha and went the advance replacement RMA route since the machine is critical to video processing needs. * The advanced RMA arrived late and the replacement board they sent was cosmetically damaged and had a loose screw rolling around somewhere in the IO sealed blocks. *I contacted them sending them pictures and videos via trouble ticket and asking them to return the advanced RMA board as it was un-acceptable. *All their T1 techs do either via chat or phone calls is send troubleshooting guidelines and do not seem to get the issue. *Just constant empty promises that I will get a supervisor to call me back.
I sent my broken board back for RMA with 2nd day UPS and UPS dropped the ball and delayed the return. *Now ASUS has charged my card $850 for a crap advanced RMA board that is unacceptable and sent me an email stating that since the RMA board didn't arrive in time they are sending it back. *So now I have two useless Zenith II Alpha's and no-one at ASUS will contact me regardless of the repeated empty tier 1 support promises via phone calls or support chat.
At this point I am filling a claim disputing the credit card charge and looking for a US based address to send service for a small claims notice.
If anyone has a mailing address for ASUS I would appreciate it.
My name is Adrian from the ASUS Customer Loyalty Team here at our North America Corporate Office. If you would allow, I would be more than glad to help provide resolution to this case. Please email me with the below details so I can work with related personnel to get this straightened out.
Complete Shipping Address:
My email is email@example.com.: