01-02-2022 04:25 AM
01-02-2022 11:03 PM
01-03-2022 02:09 AM
Did two issues occur on bios 2004 with bios all default settings?
Is the Realtek Audio Driver V126.96.36.19960?
May I have screenshots or videos about the issues?
For the amplifier setting, did it occur on opening the specific games? with analog speakers or headphones plugged in?
Do you get the amplifier setting back only if you restart the pc?
01-02-2022 11:01 PM
01-03-2022 07:35 PM
01-04-2022 09:30 AM
Thank you for your video.
I'm afraid it is screen recording and you use headphones, so I can't hear the sound get lowered or crackling/popping. If you have the same issue with a speaker, could you please record a video when use a speaker?
May I double confirm you have Amplify level issue on Realtek Audio Driver V188.8.131.5260? Do you have nahimic media and avolute software issue?
May I have the following information?
- the serial number of the motherboard via PM
- the brand and the model name of your CPU, RAM, graphics card, OS SSD, PSU, headphones and speakers when you have the issue
(Please check the specific model name of the RAM such as G.SKILL F4-3600C19D-16GSXK)
- OS version and OS build
Thank you so much.
01-14-2022 12:38 AM
Thank you for your feedback and reply.
On both windows 10 and 11, when you install audio drivers from ASUS package, windows no longer fetches software components by its own. They now appear under "Optional Updates". I have been using Z490-E since january 2021, and I clearly remember that windows update used to fetch nahimic media and avolute software components by itself. They would appear under drivers in the installed updates section.
01-16-2022 08:34 PM