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3080 dead 8pins

djase
Level 10
Hello,
I have a problem with my 3080 strix purchased on asus eshop.
Indeed, while I was playing assassin's creed valhalla, my computer shut down.
I was checking the temperatures and they were only 66 Degrees C for the 3080. I checked everything and did cross tests and it came from the graphic card.
Indeed when I connect an 8PINS cable to the right port the PC doesn't boot, while with the first 2 connected the PC turns on.
Since I received it, I had no problem, everything was working perfectly, the card was connected directly to the pcie port and not a ryzer to a rm1000x with 3 different pcis cables and authentic as advised and has never been overlocked or disassembled. I tested all my pci cables, tested another power supply and they all work. As soon as a cable is connected to the 8pins on the right, the PC does not start. With the first 2, yes, but not enough power to use my PC.
For info I have a 5900x on one crosshair viii and 32 gb 3600 cl 16 and one rm1000x. What should I do because given the shortage and the price of the card and not having another one and Being a teleworker I don't know what to do.
https://i.goopics.net/DbW14.jpg
https://i.goopics.net/qrjXe.jpg
|/ Lian Li PC-O11 Dynamic - Black.
|/ Corsair RM1000x & CableMod Classic ModFlex Black-Blue.
|/ Asus ROG Strix X670E-E Gaming WiFi.
|/ AMD Ryzen 9 7950X3D.
|/ AIO Corsair H150i Elite LCD & CableMod A​IO Sleevin​g Blue.
|/ G.Skill Trident Z5 Neo RGB 32Go DDR5-6000 CL30-38-38-96.
|/ Gainward GeForce RTX 4090 Phantom & Cable Corsair 12 Pins.
|/ Samsung 980 PRO 1TB / Samsung 980 PRO 2TB / Seagate BarraCuda 4 To.
188 Views
4 REPLIES 4

Blake1
Level 10
Hello djase,
Please kindly send the device to our official service center.
Thank you.

I'm from france so i dont know where it is
|/ Lian Li PC-O11 Dynamic - Black.
|/ Corsair RM1000x & CableMod Classic ModFlex Black-Blue.
|/ Asus ROG Strix X670E-E Gaming WiFi.
|/ AMD Ryzen 9 7950X3D.
|/ AIO Corsair H150i Elite LCD & CableMod A​IO Sleevin​g Blue.
|/ G.Skill Trident Z5 Neo RGB 32Go DDR5-6000 CL30-38-38-96.
|/ Gainward GeForce RTX 4090 Phantom & Cable Corsair 12 Pins.
|/ Samsung 980 PRO 1TB / Samsung 980 PRO 2TB / Seagate BarraCuda 4 To.

It starts well because here in France the telephone customer service does not support gpu it is necessary to pass by a mail supportacf2@asus.com it starts well
|/ Lian Li PC-O11 Dynamic - Black.
|/ Corsair RM1000x & CableMod Classic ModFlex Black-Blue.
|/ Asus ROG Strix X670E-E Gaming WiFi.
|/ AMD Ryzen 9 7950X3D.
|/ AIO Corsair H150i Elite LCD & CableMod A​IO Sleevin​g Blue.
|/ G.Skill Trident Z5 Neo RGB 32Go DDR5-6000 CL30-38-38-96.
|/ Gainward GeForce RTX 4090 Phantom & Cable Corsair 12 Pins.
|/ Samsung 980 PRO 1TB / Samsung 980 PRO 2TB / Seagate BarraCuda 4 To.

Nate152
Moderator