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2021 G14 sometimes freezes for a second after unlocking

chorong761
Level 7
When I return to my laptop, I open the lid and unlock it with fingerprint (laptop isn't sleeping). Usually 1-2 minutes after unlocking, the laptop would freeze for 0.5-1 second (all inputs and display freezes). This doesn't happen everytime and I have no idea why it is doing that.

I've tried reinstalling AMD video drivers and all other drivers are up to date according to the myasus app.

Running on AC power, Windows 10 21H1, GA401QM

Any Ideas?
1,719 Views
3 REPLIES 3

Blake1
Level 10
Hi there,
Does the issue only happen when AC adapter connected?
and if you unlock the laptop by other tool like password or PIN, does it happen?
And what is your BIOS version?
Thank you.

Blake@ROG wrote:
Hi there,
Does the issue only happen when AC adapter connected?
and if you unlock the laptop by other tool like password or PIN, does it happen?
And what is your BIOS version?
Thank you.


Hi, it only happens when I have the dGPU enabled (iGPU mode auto or off). If I turn iGPU mode on, the freeze will go away and unlocking would be much faster/smoother.

My BIOS version is 408

Blake1
Level 10
Hello chorong761,
Then can I have the Armoury Crate Service version?
Is there any specific update before the issue occurred?
Thank you.