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Where can I download the service manual for ROG G551JX?

horse_head
Level 7
I'm about to order this computer, i like everything about it and it's within my budget.
Only one issue is holding me back, i cannot find a link to download the service manual.
I don't mean the user manual, it's pretty stupid, why'd anyone want a user manual?
If one doesn't know how to use Windows, reading a small user manual won't teach him Windows anyway.

No, not the user manual, I mean the service manual, the manual to replace internal components not just CRUs, but FRUs as well.
I need to be able to clean the fan from the inside. Opening the small service door only gives access to HDD and RAM.
I cannot just arbitrarily remove screws and pull on the back panel, it might damage the case or break something. I need proper documentation, on how to remove internal components.

Where can I download the service manual from?
Almost all manufacturers give easy access to service manuals, why's it so difficult to find for Asus?
Please give me a download link.
Thanks..
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3 REPLIES 3

Korth
Level 14
Little to be found online. Here's something (unofficial) from Tim's Laptop Service Manuals:
I recently had to work on an ASUS without a manual available; when I rang ASUS Australia the fellow was incredibly helpful - he wasn't permitted to send me the full service manual, but could email me enough parts of the disassembly process to enable me to get the motherboard out. I strongly recommend giving your local ASUS office a call if you need help working on one of their laptops, it worked for me.

Sad news - I've called ASUS again looking for manuals, and I could no longer get ahold of the wonderful tech who helped me before. Instead I had someone tell me quite bluntly that "those manuals are our intellectual property and we will not distribute them in any way, shape or form"; after mentioning I'd had someone help me out before, they asked if I remember who that was, because "that's a punishable offense in this company".


There are online guides and videos describing how to disassemble the unit. And there are people who routinely replace factory TIMs with their own chosen TIMs, or do various cooling upgrades, or do crazy voltmodding electrical upgrades for overclocking, etc. But it seems only Asus and Asus-certified shops can service these machines without voiding the warranty, and they don't appear to sell copies of the technical manuals you seek. It's not in their best interest to release this sort of technical literature, assuming their license or agreement with Asus even allows it.

The User Manual is not entirely useless, but it deliberately doesn't describe how to service the internal hardware because (to be honest) too many people would end up screwing something up and unintentionally damaging their machines. If you have the tools you need (and enough patience, and hopefully some experience dismantling/rebuilding/modding other mobile electronics) then you're about as qualified as anyone without a manual can be.
"All opinions are not equal. Some are a very great deal more robust, sophisticated and well supported in logic and argument than others." - Douglas Adams

[/Korth]

horse_head
Level 7
Korth I have two HP computers now, and I'm very comfortable opening both of them.
It's weird that Asus won't release service manuals, but HP/Dell/Lenovo will...
I have a 60-in-1 screw driver set, it can open every screw head I can think of.
The problem of attempting service, without a manual, is that you'll not know which screws you need to take out.
My HPs have like 100 screws, but you don't need to take them all out, unless you're replacing the motherboard.
Also, the way the computer opens, is different:
For example, my HP ProBook laptop opens from the bottom, but on my HP Envy laptop I have to remove screws at the bottom, turn the notebook over, and pull out the top panel (the palmrest+keyboard). I have no idea how the G551JX will open, from top or from bottom, and which screws will need to be removed if I want to clean the fan.
Couldn't find a single video on youtube about G551JX teardown...
Should I order an HP again? HP has full tech manuals and official disassembly videos for every notebook, right in their product support page...
I'm so confused now... I like the Asus, but everyone's telling me their tech support sucks, and without a service manual I wouldn't even be comfortable opening the notebook myself (at least the first time)
I know HP doesn't make gaming laptops, but I won't play a single game on the ROG as well-I'm considering the ROG for it's extraordinarily powerful hardware specifications at an unbeatable price, not for gaming.
Advice?

Korth
Level 14
Advice is to search online for whatever blogs or videos you can find. The G550/551 models are pretty popular and, while specific mobo/etc parts may differ, they probably use the same chassis and same overall way of fitting it all together.

Don't take apart anything (including the other half of the laptop) until/unless you actually need to. Keep careful notes (or photos or something) of each part/process, and place them all in an organized order (like first-out-first-in, or whatever) - because we can all remember this screw goes here and those screws go there, etc, but a technology-dense laptop can generate so many intermediate steps and processes and parts along the way that it's easy to get a little confused an hour later while reassembling. Be especially cautious whenever pulling things apart, there's often another screw you didn't remove or a flimsy data ribbon joining things together - don't force anything, inspect all the connecting cables/plugs/connectors to figure out if they having levers or other locking mechanisms, it can be nearly impossible to repair or replace a torn data ribbon.

Hope you don't have any extra parts when you're done, lol, good luck.
"All opinions are not equal. Some are a very great deal more robust, sophisticated and well supported in logic and argument than others." - Douglas Adams

[/Korth]