First I would of liked the AAFP cable to of been long enough, having gone through UK tech support and have gotten no where fast!!
ASUS CASEID=RWTM20140627193740516-689 Please click here if you wish to reply this mail!
Dear Customer,
Thank you for contacting Asus Customer Support.
Please be informed that Asus as a manufacturer only offers a warranty service to our customers for faulty units as outlined in the warranty card. Asus do not sell nor provide any parts directly to customers.
In your case you need an extra part to complete your build successfully and I would advise you to go back to the reseller as we can only advise you to buy the required parts via one of the below parts sellers or search online.
http://eshop.asus.com/en-GB/
www.asusparts.eu
www.notebookrepair.co.uk
www.laptop-power.co.uk
www.psaparts.co.uk
www.expansys.com
www.computerbasement.co.uk
Kindly note that the reseller holds the contract of sales with you and might be able to do more for you than Asus.
We are sorry for the inconvenience caused and I do understand this is a very unfortunate situation for you.
Please do not hesitate to contact us again for any further questions.
Kind regards,
Kiona A.
ASUS UK Support team
Hotline: 01442-265548
Email: http://vip.asus.com/eservice/techserv.aspx
Website: www.asus.com
All I wanted was the longer replacement AAFP cable sent to me that should of been packaged as standard, not having to run around banging my head against a wall to try and get it!!, to be told this is really beyond a joke!!!
Secondly...
The Front Base and my Maximus VII Hero motherboard don't like playing together at all, the fan controller doesn't work, I have tried everything I can find online to sort it, from flashing the firmware (which always fails) to reinstalling drivers, clean installs of windows 7! The strangest thing is, while the Front Base is plugged into the USB2 socket for the firmware update, it does actually control the which is even more frustrating as it doesn't when it's plugged into the ROG_EXT port.
I press the overclock button, and windows freezes, I press the escape mode button, and nothing happens, and when I plug headphones into the audio socket, I get the loudest screeching noise and no sound from what is actually supposed to come out... Until I press the soundstage button on my motherboard.
I really expected more from it being Asus, let alone a ROG product, the question is do I have to return it as I have had about enough from this and its inability to do what it is supposed to.
Can someone from Asus / ROG please reply as soon as possible please as I am at a loss now as to where to go with this, or whether it is just really a pretty paperweight, also please sort out something with the AAFP cable, as I shouldn't be expected to pay out any more for replacement cables because the one supplied is too short, a longer cable should of been supplied as standard and I am really suprised that it hasn't been.
