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How do I get Tech Support for ROG Headset

in4thekill
Level 7

‎05-05-2014 01:49 AM - last edited on ‎03-05-2024 11:13 PM by Community Admin

I recently bought a ASUS ROG Vulcan Pro Headset in March. I have a problem with the microphone. I have tried to use the ASUS Customer Support online form to submit for RMA. But, it does not have this product on the list for selection. I also could not register the headset as it is not on the list for registration. The product does not have a serial number on it and I have discarded the box, anyway the form does not allow me to select my product.

:mad:HOW DO I GET THIS HEADSET INTO THE SYSTEM FOR REPAIR. PHONED ASUS TECHNICAL SUPPORT AND GOT NOWHERE.

ANYONE ABLE TO HELP.
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Dicehunter
Level 10

‎05-05-2014 05:53 AM

Best bet is to take it back to the place you bought it bud, Box or no box.




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in4thekill
Level 7
In response to Dicehunter

‎05-05-2014 11:34 AM

I could not return the headset to the supplier. I got it from Amazon which only has a return policy of 30days from purchase. I am over that time. It's ok I found the way to get the headset onto the repair form. I went to the Tech Support form and found Vulcan Pro under Audio Card. I don't know if there is a Vulcan Pro Audio Card but I used that to submit my repair request. So thanks for assistance.
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