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G74sx goes into hibernation mode when right fan does not cool the laptop enough...

juv96hrn
Level 7
Since I sent my ASUS G74X on repairs with ASUS support in Sweden I have had a serious problem.

When I play high end games with high demand on graphics the back panel of the laptop, by the fan exhaust get very, very hor. This was not the case before the repairs.

Once this area gets too hot the PC just shuts down, or rather goes into hibernation. When I push the start button I can resume windows but obviously the game I was playing has shut down.

This never happens when I use the computer for other purposes.

I have downloaded gpu temperature measuring software. When I do thing the temperature is around 45-50C. When I play a game it increases to around 70-75C. I'm not sure if the GPU temperature is the problem or if these temperatures aren't normal.

And once I stop playing the game, or the PC shuts down and I have to restart it, the temperature drops real fast to like 50C again. Not sure if this is normal either.

Before I send the laptop for repairs a second time I am wondering if someone has experiecne with overheating on the right back side. Maybe I can manually adjust the fan speed or something?

ASUS support will only provide the solution of upgrading the BIOS, which I have done to version 2.03, the latest and reinstall factory settings. This is the support I have been offered on all 4 major hardware errors I have had on my laptop and I am starting to be upset with both ASUS and support.

Greatful for any feedback on overheating which makes the PC shut down and how to fix it...
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3 REPLIES 3

cl-Albert
US Customer Loyalty Agent
Your temperatures don't sound too bad to me although you may want to check both cpu and gpu/vga temperatures.
If you're still having hardware related problems with the unit after repairs though, you may want to consider continuing to work with your local ASUS support/repair center to see if they can solve it for you before it's too late to ask them if you're still covered under warranty.

Feel free to send a PM to me at cl-Albert with your rma number if you decide to send it back again and I'll check if someone can help keep an eye on it, but I'm actually in the U.S. and not too sure how well this will work. We can try this at least if you decide to send it back.

If you haven't tried searching the forums, you might be able to find something related to the problem you are seeing, but just don't want you to get into any trouble trying to fix the problem yourself or if the problem is something more serious that you will not be able to solve on your end.

Don't know that you should normally need to worry about this or if it will help, but some people have suggested using a larger adapter which we might be able to look into a little. Don't want you to buy a larger adapter if it doesn't solve the problem though, or if it can be solved another way by your repair center, so would hope the repair center could help you figure this out.
If you're still seeing shutdown problems on battery power though, a larger adapter would not help with this.

Thank you for your answer.

I'm not sure at all that the temperature problems are in the GPU though. They could be from any number of reasons.

I have found another thing out. When the laptop goes down, it's not only the part at the back of the right fan exhaust that is glowing hot. It is also the area on the top right side of the keyboard, around the power button. Is this the location of the graphics card on this model?

Regarding the RMA. ASUS in Sweden repaired the laptop this fall due to the 2 year factory warranty. I have a 3 year warranty still in effect but with the store where I bought the laptop, so according to the repair center in Sweden I need to contact the store, send the laptop there, which will send it to ASUS, which sends it back to the store, which sends it to me. Makes perfect sense doesn't it? Considering I have had many major faults with it since its purchase one would expect a more convenient method of repairs but no.

juv96hrn
Level 7
Thank you for your answer.

I'm not sure at all that the temperature problems are in the GPU though. They could be from any number of reasons.

I have found another thing out. When the laptop goes down, it's not only the part at the back of the right fan exhaust that is glowing hot. It is also the area on the top right side of the keyboard, around the power button. I have installed a new SSD disk since the old one broke, maybe this could be the cause of the over heating. I need to investigate this further.

Regarding the RMA. ASUS in Sweden repaired the laptop this fall due to the 2 year factory warranty. I have a 3 year warranty still in effect but with the store where I bought the laptop, so according to the repair center in Sweden I need to contact the store, send the laptop there, which will send it to ASUS, which sends it back to the store, which sends it to me. Makes perfect sense doesn't it? Considering I have had many major faults with it since its purchase one would expect a more convenient method of repairs but no.

After talking with Dustin, where I purchased the laptop, they have informed me that even if the fault of overheating is caused by ASUS support (since the behaviour started to appear after I sent it to service there) I will have to pay the deductible of the insurance myself, since I purchased the laptop through a company where I was consulting.

Now I can see that bad things happen but I am not very happy with the way things have developped with my ASUS computer and ASUS support. Will ASUS support even manage to fix an error which is hard to repdorduce, the laptop only turns itself off maybe once a day, annoyingly enough though. Or will they mess it up even further again?