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Z97 Deluxe problem

Sayjimwoo
Level 7

‎05-13-2014 07:46 PM - last edited on ‎03-05-2024 11:09 PM by Community Admin

I have just upgraded from the Z87 to the Z97 Deluxe. My problem is with my Razer Death Adder mouse which has always been fine, but since the upgrade the Synapse software doesn't recognise it. The message says "Please connect a Razer Synapse 2.0 enabled device" is this an Asus problem or Razer?

Thanks in advance.
W10 Pro - Phantek ATX Glass - Asus Maximus IX Formula - Zonar Phoebus - Intel i7 7700k - Corsair H115i - Corsair Vengeance RGB 32GB DDR4 3200 MHz - 1080ti Sea Hawk X - 3x Samsung 850 evo 1tb - 2x WD Black 2tb - Pioneer Blu-Ray - Corsair RM850 - Razer Deathadder Chroma - Razer Ultimate Stealth 2016 - BenQ XL2720Z 27 144hz Gaming Monitor - Oculus Rift
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Praz
Level 13

‎05-14-2014 06:42 AM

Hello

Try setting xHCI to disabled. Boot into the UEFI (Advanced Mode), go to Advanced and then USB. As stated in the motherboard manual (page 2-15 in the pdf) components that experience this issue will require a firmware update for compatability with the Z97 PCH.

Due to the design of the Intel® 9 series chipset, all USB devices connected to the USB 2.0 and USB 3.0 ports are controlled by the xHCI controller. Some legacy USB devices must update their firmware for better compatibility.
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