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USB corruption on Maximus VI Formula

Arallu
Level 7
I have an odd issue, I originally installed Win7 w/ a USB 2.0 stick plugged into the front USB 3.0 slot on my case. I'm running BIOS 0804 on the Maximus.
The install went fine but then the USB stick is now RAW and basically bricked. I also kept getting a USB Mass Storage Device error when plugging in a USB 2.0 stick on the front USB 3.0 slots, with an error code 10 in Device Manager. I thought something must have went wrong with the install so I've re-installed Win7x64 Pro from a DVD. When I plug a different USB 2.0 stick in, it seems to corrupt the Master File Record, I had to plug it into another Win7 machine and run chkdsk /f /r and luckily it recovered everything fine and the stick works ok in that machine.
I only have Win7 and the Intel NIC driver installed atm and running Windows Update. I have another WD Elements drive that has no issues in either machine. I'm thinking something is corrupting the USB 2.0 stick when I plug it into that machine. I've read about disabling Intel xHCI in BIOS, but not sure that is an answer. I havent installed the Intel chipset or USB 3.0 drivers yet from the ASUS CD either.
Any help would be appreciated.

Thanks
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8 REPLIES 8

Arallu
Level 7
Seems I made a little headway. I followed clean install instructions from here: http://hardforum.com/showthread.php?t=1772439
Now when I plug the PNY 32GB stick in either of the front 2 USB 3.0 slots I get an error:
Driver Management has concluded the process to add Service WUDFRd
Driver Management concluded the process to install driver FileRepository\wpdfs.inf_amd64_neutral_fc4ebadff3a40ae4\wpdfs.inf for

EventID 11: The driver detected a controller error on \Device\Harddisk1\DR2.
EventID 51: An error was detected on device \Device\Harddisk1\DR2 during a paging operation.
EventID: 57: The system failed to flush data to the transaction log. Corruption may occur.

The back ports all seem to work fine though.

HiVizMan
Level 40
I would be inclined to RMA that board or at least have service centre test the USB headers and ports for you. As Chino has indicated that sounds very iffy.
To help us help you - please provide as much information about your system and the problem as possible.

Raja
Level 13
Make sure it's not the USB 3.0 sockets and cable on the case that are at fault here. Had a case on HOCP a while ago which was similar. Some USB 3.0 cables on PC cases seem to have signal issues with the boards. The user in question had to ask the case vendor for another cable before things would work properly.

-Raja

Raja@ASUS wrote:
Make sure it's not the USB 3.0 sockets and cable on the case that are at fault here. Had a case on HOCP a while ago which was similar. Some USB 3.0 cables on PC cases seem to have signal issues with the boards. The user in question had to ask the case vendor for another cable before things would work properly.

-Raja

I remember that. The person bought a cheap USB 3.0 20 pin to dual USB 3.0A cable to test with and all was fine. The case being used was one of the Corsair models.

Arallu
Level 7
Hmm thanks, mine is a Fractal Arc Midi R2, I'll send them an email. I was wondering about that last night, as the case cable has a USB 2.0 tail with a warning on it (I think dont plug both the 3.0 and 2.0 tail in at the same time, which I havent). I tried a couple other USB 3.0 sticks and drives and havent had a problem with those, its just the odd 2.0 sticks, and no issue w/ a 2.0 WD Elements portable HD.

Arallu
Level 7
Welp, Fractal sent me a new USB 3.0 header panel cable. I plugged it in and tested it and now it sees the old USB 2.0 stick. Funny though, only one of the 2 3.0 ports recognizes the 2.0 stick, the other port gives the same USB Mass Storage error in Device Manager. Oh well, I guess one out of 2 isnt so bad, and it definitely points to the cable as being the culprit.

Edit: Kudos to Fractal for sending it so fast and for their case design which let me replace it in about 15 minutes, 4 screws and some cable threading.

Nodens
Level 16
Do the backplate ports see it properly? If yes, then the case header is messed up (which unfortunately is very very common).
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