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The embedded controller (EC) did not respond. Maximus VII Ranger .Please help.

seanmack
Level 7
Hello again !

Thanks for your help with my last issue 😄

I have a new error showing in my event logs.

": The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly."


- System

- Provider

[ Name] ACPI

- EventID 13

[ Qualifiers] 49157

Level 2

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2014-08-14T13:45:57.147225200Z

EventRecordID 10860

Channel System

Computer Asus-ROG

Security


- EventData


0000C00001000000000000000D0005C00000000000000000000000000000000000000000000000006D2734001220330072000000122007008200DE00A209C902122023006200000052007C0072000000122006008200DF00A209C902122023006200000052007C0072000000122007008200DE00A209C202122023006200000052007C0072000000122007008200DE00A209C502122023006200000052007D0072000000122007008200DE00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000


--------------------------------------------------------------------------------

Binary data:


In Words

0000: 00C00000 00000001 00000000 C005000D
0010: 00000000 00000000 00000000 00000000
0020: 00000000 00000000 0034276D 00332012
0030: 00000072 00072012 00DE0082 02C909A2
0040: 00232012 00000062 007C0052 00000072
0050: 00062012 00DF0082 02C909A2 00232012
0060: 00000062 007C0052 00000072 00072012
0070: 00DE0082 02C209A2 00232012 00000062
0080: 007C0052 00000072 00072012 00DE0082
0090: 02C509A2 00232012 00000062 007D0052
00a0: 00000072 00072012 00DE0082 00000000
00b0: 00000000 00000000 00000000 00000000
00c0: 00000000 00000000 00000000 00000000
00d0: 00000000 00000000 00000000 00000000
00e0: 00000000 00000000


In Bytes

0000: 00 00 C0 00 01 00 00 00 ..À.....
0008: 00 00 00 00 0D 00 05 C0 .......À
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 6D 27 34 00 12 20 33 00 m'4.. 3.
0030: 72 00 00 00 12 20 07 00 r.... ..
0038: 82 00 DE 00 A2 09 C9 02 ‚.Þ.¢.É.
0040: 12 20 23 00 62 00 00 00 . #.b...
0048: 52 00 7C 00 72 00 00 00 R.|.r...
0050: 12 20 06 00 82 00 DF 00 . ..‚.ß.
0058: A2 09 C9 02 12 20 23 00 ¢.É.. #.
0060: 62 00 00 00 52 00 7C 00 b...R.|.
0068: 72 00 00 00 12 20 07 00 r.... ..
0070: 82 00 DE 00 A2 09 C2 02 ‚.Þ.¢.Â.
0078: 12 20 23 00 62 00 00 00 . #.b...
0080: 52 00 7C 00 72 00 00 00 R.|.r...
0088: 12 20 07 00 82 00 DE 00 . ..‚.Þ.
0090: A2 09 C5 02 12 20 23 00 ¢.Å.. #.
0098: 62 00 00 00 52 00 7D 00 b...R.}.
00a0: 72 00 00 00 12 20 07 00 r.... ..
00a8: 82 00 DE 00 00 00 00 00 ‚.Þ.....
00b0: 00 00 00 00 00 00 00 00 ........
00b8: 00 00 00 00 00 00 00 00 ........
00c0: 00 00 00 00 00 00 00 00 ........
00c8: 00 00 00 00 00 00 00 00 ........
00d0: 00 00 00 00 00 00 00 00 ........
00d8: 00 00 00 00 00 00 00 00 ........
00e0: 00 00 00 00 00 00 00 00 ........



Any ideas what in the world could be causing this ?

My key specs are :-

i5 4670k overclocked to 4.6 GHz (100% stable in prime 95 / aida 64 and gaming)

Asus Maximus VII Ranger with Bios version 1003

G Skill RipJaws G Skill 8G(2x4G)DDR3 1600Mhz PC3-12800 CL8 running in XMP Mode @ 1.5 mV ( i was using these in my Z77 build)

Sapphire R9 290X running @ Stock speeds

OCZ ZT650W Modular 80 Bronze PSU

Hyper X 240 GB SSD

Windows 8.1

Thanks for your time and patience !
10,359 Views
13 REPLIES 13

seanmack
Level 7
Bumping to get some visibility. Any advice is appreciated. Thank you

Nate152
Moderator
Hello seanmack,

Have you updated the bios to the latest version?

I have read on the forum here that there are compatability issues with ssd's that use the sandforce controller and Haswell.

Maybe try another ssd?

Nate152 wrote:
Hello seanmack,

Have you updated the bios to the latest version?

I have read on the forum here that there are compatability issues with ssd's that use the sandforce controller and Haswell.

maximus boards.Maybe try another ssd?


Hey again Nate152. You're a helpful person that's for sure 😄

I looked that suggestion up and found this thread http://rog.asus.com/forum/showthread.php?34217-Sandforce-SSD-not-supported-by-Haswell&

Praz mentioned that the "SF2xxx series (SATA 6Gb/s) have no issue with Haswell."

I confirmed my SSD is running the SandForce® Controller SF-228.

And i'm running the latest bios on my board with updated ssd firmware.

Nate152 wrote:
Hello seanmack,

Have you updated the bios to the latest version?

I have read on the forum here that there are compatability issues with ssd's that use the sandforce controller and Haswell.

maximus boards.Maybe try another ssd?


Hey again Nate152. You're a helpful person that's for sure 😄

I looked that suggestion up and found this thread http://rog.asus.com/forum/showthread.php?34217-Sandforce-SSD-not-supported-by-Haswell&

Praz mentioned that the "SF2xxx series (SATA 6Gb/s) have no issue with Haswell."

I confirmed my SSD is running the SandForce® Controller SF-228.

And i'm running the latest bios on my board with updated ssd firmware.

Nate152 wrote:
Hello seanmack,

Have you updated the bios to the latest version?

I have read on the forum here that there are compatability issues with ssd's that use the sandforce controller and Haswell.

maximus boards.Maybe try another ssd?


Hey again Nate152. You're a helpful person that's for sure 😄

I looked that suggestion up and found this thread http://rog.asus.com/forum/showthread.php?34217-Sandforce-SSD-not-supported-by-Haswell&

Praz mentioned that the "SF2xxx series (SATA 6Gb/s) have no issue with Haswell."

I confirmed my SSD is running the SandForce® Controller SF-228.

And i'm running the latest bios on my board with updated ssd firmware.

Nate152 wrote:
OK, I searched around the net for about a half hour and this is what I found.
Go down to where it says comments.

http://www.eventid.net/display-eventid-13-source-ACPI-eventno-9778-phase-1.htm


Cheers for that.

It seems quite a few of us are facing these ACPI issues as per http://rog.asus.com/forum/showthread.php?48808-Help-Multiple-ACPI-Errors&country=&status=

I have messaged one of our moderators to see if they can escalate these issues with Asus Tech Management 😄

Nate152
Moderator
In that case your bios or ssd shouldn't be what is causing the problem. Let's see what else we can find on this.

Nate152
Moderator
After reading through that thread, that's a good idea. It seems they think it is more software related than hardware related. AI suite and Driver sense II.

Do you have performance problems or BSOD's or anything like that?