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ROG STRIX X570-E Gaming DRAM QLED issue with Ryzen 7 3800X

Level 7
I've been having fits trying to get my new build to POST. *

Here are the specs:

Motherboard model: ROG STRIX X570-E Gaming
UEFI Version: Don't know
CPU: AMD Ryzen 7 3800X
Memory kit part number (s) and amount in GB: Corsair cmk32gx4m4d3600
GPU: EVGA GeForce GTX 1080i Founders Edition
SSD/HDDs/Optical drives: Corsair*Force Series Gen.4 PCIe MP600 1TB NVMe M.2 SSD
PSU: Corsair*HX Series™ HX850 — 850 Watt 80 PLUS®
USB Devices (model/version number): None thus far
Monitor: Not conncted, but will be LG 38" Ultrawide
CPU Cooler: Stock AMD Wraith
PC CASE: Corsair Graphite Series 780T
Operating system: Will be Windows 10
Microsoft Activated yes/no? Will be activated
Drivers Installed (include version): None thus far
Any third Party temp/voltage software installed: No
System Overclocked (provide details)? No

Issue: *

Received Motherboard new (I think) from Amazon. *Installed cables, CPU, cooler, SSD, GPU, PSU, DRAM, etc. *Upon power up, the fans spin up correctly, but I get the yellow DRAM QLED and the Q-Code display shows 10. *

I have tried:*
- Reseating the DRAM
- Removing the GPU
- Disconnecting and reconnecting the cables
- Jumping the Clear RTC RAM jumper
- Trying different sticks of DRAM in all slot configurations (A1 & B1, A2 & B2, etc., then single sticks in each of the slots)
- Calling ASUS tech support who told me I had unapproved DRAM and supplied me with the DRAM QVL. *My DRAM is on the QVL. *They told me to return the board to the retailer.*
- Purchasing a new identical mobo, which had precisely the same problem when set up identically, to include removing and reinstalling the CPU and cooler.

Is this a problem endemic to the Ryzen 3800X? *It would appear that something in my hardware is causing the problem, or I've just gotten two faulty motherboards in a row, which seems doubtful.

My searches for help online haven't been successful, at least as far as fixing the problem. *One person mentioned that he took his to a computer repair location where they were able to get it to boot with an older AMD processor and then could update the BIOS to a newer version which worked with the Ryzen7. *I can do that if that's the right way to go.

It would be great if I could get this working, as I like the specs on the board and the processor. **

Thanks in advance for reading all this, if you've made it this far and for any advice you can provide!


Level 12
Get the latest bios from

from the CPU for RAM, should be using 2 & 4 (A2 & B2), see graphic below middle.

Personally I had trouble with Corsair LPX 2x8 (hynix) on a 1800x, got it working at stock, then eventually a bios update got it to rated 3200 but would not recommend it on any Ryzen.