amokuk999 wrote:
Firstly I really am not posting this in a malicious I want an argument way but you are making excuses for inexcusable customer support.
Whilst I agree to a point that the support staff don't know a lot, as someone who worked in a similar function, they will know quite a bit. They are the ones giving links to the list on what's supported and you can bet their manager has asked what is going on with the Z390/370 and will have been told. What they communicate is a different matter, and you can read between the lines of what they are not saying at this point in this instance... ie "it isn't happening" because they would have been told they can tell people its in the works if it was. It's an absolute classic case of don't confirm that you are not doing it and hope that the anger dies down.
Regarding the they didn't know and resources, well I don't know who released an update first but,
MSI MPG Z390 GAMING PLUS
Release Date
2021-01-04
to make sure that isn't a date error and its the 1st of april, there is also this one
2021/01/19
Gigabyte Z390 AORUS ELITE
Enable Resizable Base-Address Register (Resizable-BAR) option to enhance GPU performance
They have had 3 months to sort themselves out after that was released and you can bet that they had heard rumours before then that other manufacturers were going to do this.
Agreed, its a truly terrible look for them.
That's a good point, I guess they decided not to knowing full well that their competitors had all gone the extra mile (or extra few inches, given that the required update is a copy pasta from a nearly identical chipset). That is a highly questionable position for them to have taken, and I don't really see how it can be down to a lack of test resource either given that they have released BIOS updates for quite a few of those SKUs in the last 2-3 months.
In regard to your other point on call centre staff, it really depends on the company. Most large companies outsource their call centre work, the call centre staff will generally be about as well informed on most topics as the general public.
If they were all parroting the same points it might suggest that Asus had prepped their support staff but given that we've had numerous reports of them saying "who knows" and even one claiming that the BIOS updates are with Intel for certification (which sounds like they were just making stuff up) chances are none of them have a clue and they know as much as us.
