Rampage Black IV Random Reboots

[BatJoe]

As per Raja's recommendation, I am starting this new thread to touch on the issue many are having with random reboots or startups with the new Rampage Black IV.

It would appear the issue at this moment based on user reports on other forums cannot be narrowed down yet to any specific system component or BIOS setting.

The problem if you are not aware of it is despite a system being fully stable in either Prime or other benchmark or general gaming the system will at random either reboot or based on some reports when the system is shut down it will magically reboot the system by itself. The reboot happens with no BSOD or other error message. The system simply shuts down for a few seconds and automatically reboots. I don't normally shut my system down completely, so I cannot confirm the system starting up by itself, but I can confirm random reboots when the system is on with no BSOD or other error message associated with the reboot.

I thought on my system I solved this with more tweaking of voltages, mainly VTT/VCCSA and CPU Vcore, and for a while my system stopped rebooting, until again it started happening over the last few days. Once again, completely at random, and even though I have not changed any system component or BIOS setting.

If anyone else is encountering this issue, please post about it on this thread with your system specs and BIOS settings. I will be updating this post with my current BIOS settings. If you know anyone on other forums you post on having this issue, either post on their behalf with their system specs and BIOS settings or tell them to register and post about it. If we can make Raja/ASUS Tech's jobs easier narrowing it down the quicker I'm sure it can be resolved.

My system specs:

Intel i7-3930K@4.5Ghz
Corsair Hydro H80i
ASUS Rampage IV Black
G.SKILL Trident X 16GB@1866MHz 8-9-9-24-2T
EVGA GeForce GTX 780 Ti
Creative Sound Blaster Z
Samsung 840 Pro 256GB
Corsair AX750

It should be noted, I was using the same system components and same overclock on a Rampage Formula IV and all was well. Stable and no random reboots.

[Raja]

BatJoe wrote:
Hi Raja,

I figured those settings would be safe.

In the past I would usually do a fresh OS install, but have found in the process of doing upgrades and not doing that never in any way resulted in stability issues or compatibility issues. I did do complete uninstall of any old software's and device manager drivers and upgraded/reinstalled those after for the new board. I'm sure many would say always do a fresh OS install and I agree it certainly would not hurt, but like I said I haven't had issues before not doing it.

I do not use AI Suite or Fan Expert. I mainly use CoreTemp for temperature readouts and CPUZ/AIDA64 for voltage moderating.

For sake of debugging, I would get a spare drive and perform a test install of the OS on it. Work with that while we chase this down (no RAID please). I want to rule that out - regardless of what you've experienced in the past with OS installs.

Check if the system does this at all at stock - DRAM DDR3-1333 (with XMP settings applied as well as JEDEC - try both ways). Try one module, in a different channel also (not the channels you are using now). If it happens only on one channel etc, then at least we're getting somewhere.

I want to take the OC and your imposed voltage limits out of the equation for now as well. If things pass at stock, lets start with a fresh "voltage slate" and work up in 100MHz increments.

[Raghar]

Have you used "scan for hardware changes" in device manager?

[BatJoe]

Raghar wrote:
Have you used "scan for hardware changes" in device manager?

No, what is the thinking behind this?

[LCRava]

I have the exact same issue (random power down/restarts):

RIVBE
4960x
GSKILL F3-19200CL10Q2-64GBZHD (on QVL list)
64gb DDR3 2400 running @ JEDEC 1333
4x GTX Titan
2x AX1200i powersupply (switched for NEX 1500)
Windows 8.1 64bit.

I installed all hardware, left everything on AUTO/stock besides disabing on board audio and enabling RAID. Ran Memtest86+ on all 64GB of RAM @ 1333 at first and then with xmp (2400). Passed both with no errors. Went back to 1333, installed Windows 8.1 and started getting random shutdowns/reboots. Took all Video Cards out but 1 and took all ram sticks out but 2 in the ram slots specified in the manual. As I tried to change power button options in Windows and disable automatic reboots, still had random shutdowns. Windows showed nothing but an unexpected shutdown, no crash dump or anything else in the event log. I was having random shutdowns/reboots even in the BIOS and Memtest86+. Switched PSU for the NEX 1500 and still having the same issues. Sent board back to Newegg. I hope you guys can find a solution soon.

Only bios changes at this point:

On board audio disabled.
Raid activated.

IMHO this is clearly a motherboard related issue as plenty of others @ OC.net are experiencing issues with different hardware and the ones that get it fixed are for different reasons altogether, not a specific issue.

[PuffY]

I am not running raid at all just one ssd, maybe this is something with raid?

[BatJoe]

PuffY wrote:
I am not running raid at all just one ssd, maybe this is something with raid?

I am not running RAID.

[PuffY]

BatJoe wrote:
I am not running RAID.

I am running 4x8g sticks G Skill F3-2800C12Q-32GTXDG it's on the qvl. I haven't had any issues at all, this has been the most rock solid board I have ever owned.

[BatJoe]

PuffY wrote:
I am running 4x8g sticks G Skill F3-2800C12Q-32GTXDG it's on the qvl. I haven't had any issues at all, this has been the most rock solid board I have ever owned.

QVL according to who? ASUS? As G.Skill does not state that memory is QVL for X79.

Honestly, QVL is not a big thing. I've ran memory on boards that are not QVL by either the board or ram maker and they run fine.

[LCRava]

PuffY wrote:
I just want to say I have not had one issue at all with my gear, maybe because I am running an ivy-e cpu with memory that is on the qvl....jus sayin.

PuffY wrote:
I am not running raid at all just one ssd, maybe this is something with raid?

I wish it were that simple. I am running Ivy-E and my RAM is in the QVL. There are plenty of others in the OC.net forums that are not running RAID and having this issue. I am glad yours working well.

[Raja]

LCRava wrote:


IMHO this is clearly a motherboard related issue as plenty of others @ OC.net are experiencing issues with different hardware and the ones that get it fixed are for different reasons altogether, not a specific issue.

That's why I want separate threads for this - similar symptoms do not mean similar issue. The reset is a manifestation of instability most likely - but each case may need different settings adjusted to solve it.

If the issue does not happen at all at stock on other people's systems we can rule out RAID as a problem. Your situation sounds like outright memory/CPU instability for it to happen within UEFI. Suggest you start your own thread as well.