Showing results for 
Search instead for 
Did you mean: 

Open letter to ASUS Crew ! Please answer to us!

Level 8
Look at budget H110M-K, 5 years support!!! MAXIMUS VIII?! 2 YEARS?!

Lots of newer updates to drivers and BIOS - many dated 2019.... MAXIMUS VIII last updates dated 2017 (BIOS 2018) !!!!!!!!!!

H110M-K is just a budget chipset budget MOBO....

please, ASUS crew to answer to this letter:

Do motherboards in the PREMIUM (MAXIMUS VIII GENE) segment have shorter and worse after-sales support than cheap H11M-K boards? Both boards are for 6th gen Intels CPUs, powered by same chipset family.

After visiting the technical pages of both products, I conclude that this is the case. Please explain why so that I can make more informed purchasing decisions in the future.

1. The Audio driver for the motherboard has been boosted twice more than the last available version for MAXIMUS VIII GENE (latest versions for H110M-K: from 2019/02/20; MAXIMUS VIII GENE: from 2017/06/07 )
2. 2018/04/26 the latest BIOS for MAXIMUS VIII GENE version 3801 was published, BIOS 3612 for the H110M-K board was released at a similar time, exactly 2018/04/25. However, just three new versions have been released for H110M-K, the last 2019/07/09 with number 4210. Recent versions have introduced patches for Intel ME, microcode and other "system security".
3. Similar situation is in the case of chipset, MEI or SATA drivers ....

As a regular buyer of PREMIUM products, several times more expensive than economic solutions, I feel cheated by significantly shorter technical support than budget products. Even no security UPDATES/patches to BIOS or MEI?!?!?! Dear GOD!!!!

I am asking for a driver and BIOS update for the MAXIMUS VIII GENE board and, as I mentioned at the beginning, an explanation of the peculiar situation.


Level 8
Soon I will change equipment for new. I will probably change the platform to AMD. And I will probably also abandon the ASUS ROG ecosystem due to terrible after-sales service, and let's be honest - no technical support. It's a pity because I have everything with the ASUS ROG logo: monitor, keyboard, pad, motherboard, graphics card, strings, key rings, laptop, etc …

Today, every company wants to sell more expensive products, at a higher margin, build class and premium price of its brand. However, almost none can reward buyers with even the correct after-sales service and technical support.