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No USB 3.0 Speed

timlab
Level 9
All drivers are up to date including the BIOS/UEFI. Every time I plug in my external hard drive which is 3.0 I'm only getting 2.0 speed. Use the 3.0 ports on the back of my case, again only 2.0 speed. So what's the problem?
I'm using a z390-e gaming motherboard.
Thanks
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