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Maximus VI Hero Z86 - Loaded Game (Arkham Knight) PC just died Error 00

rrrocket
Level 7
Bought and built this PC back in August 2013. Been rock solid ever since. No issues whatsoever. (I haven't done any BIOS updates (If it aint broke don't fix it)) - I've had bad experience in the past updating previous BIOS.

I loaded up new batman game Arkham Knight, (I've been playing ok dispite issues). I'm 10% throught main story, loaded game tonight got to menu and BAM, PC just shut off. I push power button and wouldn't turn on. Check LED has display code 00. I've googled this and it's either PSU, CPU or Mboard. (One comment even said sata cables).

Has anyone had any experience or suggestions on what I should do first?

Thankyou in advance.
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8 REPLIES 8

Spathi
Level 9
Probably 00 means the MB can not get power to work properly.
A PSU will shut off if the amps exceed the trip value, and if the PSU can not make its safety/spec checks it will also not turn on, so maybe it died.
The MB also has safety checks probably, on its side.

Could check everything is plugged in, like CPU power has both plugs in properly etc, etc.

Check small leds on the MB, if it is the CPU power, the led for CPU will be lit up for example.

If it is the PSU maybe turning it off at the back/or wall might reset something... anyway check the specs of the PSU rail amps and GPU amps.

For instance my PSU switches off at 25Amps and is rated at 17Amps or something... but it is just enough to run a 980 which peaks at 24.9 Amps in fur, lol, rofl.

Could be anything though I suppose, but start with the PSU.

If your 980 has the power limit increased it will be more... so a GTX980 + 25% power might need 30 or 32 Amp cutoff, maybe.

Some good brands are FSP (generic rock solid), Antec (old skool boring), Seasonic (popular) (and Enermax has new ones out).

rrrocket
Level 7
Things I've done so far:-
Reseated and check all cables (including sata etc..)
Reseated RAM
Booted up without Video card installed
Hit the Q-Reset button on Motherboard
removed CMOS battery

Spathi
Level 9
I read that other thread now. My guess is his CPU's memory controller burnt out, just a guess.
The vccio needs to be within 0.3V-0.5V of RAM Volts, here is my post on it...
http://rog.asus.com/forum/archive/index.php/t-3440.html?
I think if the differential is too high then the CPU will eventually kark it. Thats why I got low volt RAM and undervolted vccio.

Anyway a good spare $25-$40 PSU is always a worthwhile purchase, to rule out PSU's. I am running on my spare now.

After that, rule out the CPU or MB, whatever is the cheapest way. (you could try reseating the CPU first I suppose, and look for a burned socket pin, maybe, stuff like that).

Being impatient, after testing a different PSU, I would probably look at the led lights, and turn it off and on a lot with the PSU switch and power switch to see if I could trick it into booting.

Also this board has several different reset buttons, they have procedures for use... like holding down and pressing special keys etc... so look in the manual and try each one. I think flicking the switch behind the CPU and turning on and off then flicking it again and turning on worked for me once... weird cos it is just a USB allocation switch for that ASUS USB thing.

I just had a quick look... the other 2 are...
memOK and Rog Connect
Fiddling Rog Connect back and forth used to work for me when I had a bad power supply... don't know why.

Spathi wrote:
I read that other thread now. My guess is his CPU's memory controller burnt out, just a guess.
The vccio needs to be within 0.3V-0.5V of RAM Volts, here is my post on it...
http://rog.asus.com/forum/archive/index.php/t-3440.html?
I think if the differential is too high then the CPU will eventually kark it. Thats why I got low volt RAM and undervolted vccio.

Anyway a good spare $25-$40 PSU is always a worthwhile purchase, to rule out PSU's. I am running on my spare now.

After that, rule out the CPU or MB, whatever is the cheapest way. (you could try reseating the CPU first I suppose, and look for a burned socket pin, maybe, stuff like that).

Being impatient, after testing a different PSU, I would probably look at the led lights, and turn it off and on a lot with the PSU switch and power switch to see if I could trick it into booting.

Also this board has several different reset buttons, they have procedures for use... like holding down and pressing special keys etc... so look in the manual and try each one. I think flicking the switch behind the CPU and turning on and off then flicking it again and turning on worked for me once... weird cos it is just a USB allocation switch for that ASUS USB thing.

I just had a quick look... the other 2 are...
memOK and Rog Connect
Fiddling Rog Connect back and forth used to work for me when I had a bad power supply... don't know why.


Hero IV doesn't appear to have Rog connect. I've tried MemOK, Start and reset to no avail.
I've just tried CPU reseating. CPU itself was all good, no bent pins or burn.
I tried this PC PSU that I'm on (620 watt) and this time the power at least stays on but with same error code 00.

rrrocket
Level 7
Yeah I'm leaning more towards CPU / mobo.
Wonder if these items have a 2 year warranty. I might just make it.

Nate152
Moderator
Hello rrrocket

You could try flashing the bios using the bios flashback method.

http://rog.asus.com/forum/showthread.php?1142-How-to-use-ASUS-ROG-USB-BIOS-Flashback

If this doesn't help your cpu has a 3 year warranty so you could rma that. I believe your board has a one year warranty so I'm not sure if it's still covered or not but I will say it's either the mobo or the cpu.

What psu are you using?

Nate152 wrote:
Hello rrrocket

You could try flashing the bios using the bios flashback method.

http://rog.asus.com/forum/showthread.php?1142-How-to-use-ASUS-ROG-USB-BIOS-Flashback

If this doesn't help your cpu has a 3 year warranty so you could rma that. I believe your board has a one year warranty so I'm not sure if it's still covered or not but I will say it's either the mobo or the cpu.

What psu are you using?


Hi Nate,
It's a Thermaltake 850W Gold PSU.
I successfully did the flashback. Still won't boot.

Also, I tested another cpu today, (620W). I get the same result Error 00 however with this CPU the error stays on. Using my main PSU it only comes on very quickly then goes off (literally for half a second). I also noticed that with the 620W CPU the chassis and video cards spin when the error code stays present. When I use the 850W PSU the chassis fan and GPU fans kick in for 1/4 sec then stop.
Please also note: The CPU fan doesn't spin on either PSU.
So does it sound more like a PSU problem? Even thought the 2nd PSU i tested (620w) I am using now on my 2nd PC. Maybe the 850W fried the CPU? I checked the CPU pins, not bent or burnt.
I'm really confused 😞

Nate152
Moderator
If you tested with another psu and still got code 00 it's either the mobo or cpu.