Maximus VI Formula sound issues

[DirectHit]

When I got my new PC, I formatted the SSD and did a full install of Windows 7 Ultimate 64bit. I installed all of the software/drivers from the ASUS DVD supplied with the motherboard and video card.

I have then applied all of the available Microsoft Windows updates.

When Playing BF3, I noticed that when the round ended, the sound would cut out on the scoreboard screen for about 10 seconds. I was connected to a Teamspeak server, and the other users could hear me, I just couldnt hear them or the game music.

I reinstalled the audio driver using the files from the ASUS website, just in case the files were newer than those on the DVD. No change in the disconnected sound.

I read that the NVIDIA Experience streaming application can cause issues, so I stopped and disabled the service. No change in the disconnected sound.

I was watching a video online about the earthquakes in NZ, and the issue occurred during the video. I then reset the BIOS to defaults, just incase it was a setting I had changed. No change in the disconnected sound.

I am able to easily replicate my issues just by playing BF3, and when the round ends, waiting for the sound issue to occur on the BF3 scoreboard screen.

While I was in the middle of a game, I received an error from Windows; "Windows Audio Device Graph Isolation has stopped working". A reboot was required to make the sound work again. At this point, I installed the NVIDIA latest BETA driver (fresh install and removal of old version before installing the new one), as I wanted to rule out the video card causing the issue. I also disabled the NVIDIA sound devices in Device Manager. No change.

Becuase of the Windows error, which also had an event in the event log;
Faulting application name: AUDIODG.EXE, version: 6.1.7600.16385, time stamp: 0x4a5bced5.
Faulting module name: RTKSMlfx.dll, version: 6.2.9200.20550, time stamp: 0x51a73f09
Exception code: 0xc0000005
Faulting application path: C:\Windows\system32\AUDIODG.EXE
Faulting module path: C:\Windows\system32\RTKSMlfx.dll
Report Id: 372d5483-0712-11e3-af23-240a643918d9

I then proceeded to run a "sfc /scannow" as suggested in a Microsoft KB article. This returned no errors or corrupt files.

While playing BF3, the sound issue occurred in the middle of a game.

If an ASUS tech/engineer happens to see this, I have a case that you can update with my details: WTM20130816181244997. I really hope this issue can be fixed with software/firmware/bios update rather than a motherboard replacement. It's like having a car accident; I have insurance, but I just dont want to have to go without my car while it gets fixed.

Let me know if you need anymore details.

Cheers
Patrick

[RemDiablo]

Nodens wrote:
http://en.wikipedia.org/wiki/Utility_frequency#Audible_noise_and_interference

Press play on the 2 audio samples on the right (50hz and 60hz). Does the buzz sound like any of those 2?

Kind a like 50hz little more Quieter ,when in game .But While browsing looks like it's windy in my ears when I try to put mouse over some video on you tube( without playing) .I found interesting thing when I scroll down a page in the browser, noise gone,scroll up noise back.

[Nodens]

RemDiablo wrote:
Kind a like 50hz little more Quieter ,when in game .But While browsing looks like it's windy in my ears when I try to put mouse over some video on you tube( without playing) .I found interesting thing when I scroll down a page in the browser, noise gone,scroll up noise back.

Volume doesn't matter. 🙂 If it sounds like the 50hz sample then it's power-related interference and it can be caused by a number of things.

1) Do you run any power cables close to your headset/speaker cables?
2) Do you use active (powered) speakers?
3) Do you have any device connected to the PC that has an external power source (not powered directly by the PC)?
4) Are there any cables (like SATA cables) running (or tied up to a loop) close to the SupremeFX codec?

[Raja]

paste your completed forms into the thread please - no need to send directly to me or upload.

[RemDiablo]

Raja@ASUS wrote:
paste your completed forms into the thread please - no need to send directly to me or upload.

1. Customer EnvironmentHardware environment:- M/B: Maximus VI Formula- CPU: i7 4770K- VGA：2 x EVGA 780's- DRAM: corsair Vegeance Pro 32 GB 2133 - HDD: osz Agility3 240 GB- PSU: Corsair 1200- Audio:onboard Audio Supreme FX - LAN: Intel nic Software and BIOS environment:- BIOS Version: 0714- BIOS Setting: stock- VGA driver Version: 320.49- VGA BIOS version: 80.10.37.00.80(P2083-0020)- Audio driver Version: 6.0.1.6971- Audio card F/W: on board audio - Chipset driver Version:V9.4.0.1017 - O.S: Windows 7 Ultimate 64 bit- Previous audio card model: none- Previous audio card driver version: none- GPU overclocking: no- CPU overclocking: no Audio settings:- OS audio settings (sample rates/output): 24 Bits,48000HZ(studio Quality)- Output device connected (Include brand/model name/connection way):Tritton Pro + for PC 5.1 - Input device connected (Include brand/model name/connection way): none- Content used: gaming, browsing,music editing and lissening Game related settings:- Game title: Battlefield 3- Single or multiple players:Multiplayer- In-game audio setting: headphones- Other Apps opened: browser - Games related kicked out of server? (Yes/No): no- OS crashed and can only reboot to restart? (Yes/No): no- Location/name of gamer server: all- Number of online users when error: all the time- Ping number: doesn't matter- What is the gamer manager Error message: none 2. Problem Description- Number of occurrence: all the time- Frequency of occurrence:all the time- Problem description:Hi Guys ,I have some issue too. I have some strange Buzz noise while I'm browsing internet,and gaming BF 3( in game even worse).The buzz noise stays on, even if I mute the sound on my headset (Tritton Pro + for PC 5.1 ) with closed browser and games, everything nice and smooth

[RemDiablo]

Raja@ASUS wrote:
paste your completed forms into the thread please - no need to send directly to me or upload.

deleted double post

[PainMaker]

1. Customer Environment
Hardware environment:
- M/B: Maximus VI GENE
- CPU: I7 4770
- VGA：GTX 660 TI
- DRAM: 16 GB ddr3 1600
- HDD: Crucial M4 070H Firmware/2 x WD Black Raid1 500gb/1 x WD Green 3tb
- PSU: Coller Master Real Power Pro 750w
- Audio: Onboard
- LAN: Onboard

Software and BIOS environment:
- BIOS Version: 711
- BIOS Setting: (Raid 1, XMP Profile 1, All in UEFI BOOT)
- VGA driver Version: 320.49
- VGA BIOS version:
- Audio driver Version: 6.0.1.6971
- Audio card F/W:
- Chipset driver Version: 9.4.0.1017
- O.S: Win 7 Ultimate
- Previous audio card model: none
- Previous audio card driver version: V6.0.1.6923
- GPU overclocking: no
- CPU overclocking: no

Audio settings:
- OS audio settings (sample rates/output): 24bits 48000
- Output device connected (Include brand/model name/connection way): StellSeries 4h
- Input device connected (Include brand/model name/connection way):
Mic Stellseries 4h
- Content used:

Game related settings:
- Game title: Battlefield 3
- Single or multiple players:multiplayer
- In-game audio setting: HIFI Sound/Headphones
- Other Apps opened: none
- Games related kicked out of server? (Yes/No): NO
- OS crashed and can only reboot to restart? (Yes/No):
NO
- Location/name of gamer server: every server
- Number of online users when error: 1 to 64 (allways)
- Ping number: 3 or 200
- What is the gamer manager Error message:NONE
2. Problem Description
- Number of occurrence: allways
- Frequency of occurrence:allways
- Problem description:
1) The sound is strange not clear, and sometimes the volume is very low.
2) When the round ends and the scoreboard appears no sound for 5 seconds

[Spudinske]

Have you guys tried putting some (electrical?) tape on the standoffs? I'm going to try that at some point as my audio sometimes cuts out as well after a bf3 round but it stays cut until i replug my headset.

[Spudinske]

So I've tried the older sound driver and it fixes the bf3 muting at the end of round but even the slightest sound will max out the volume mixer. The sound just is super loud even at low volumes and the grey bar reaches to the top.

[wrathre]

1. Customer EnvironmentHardware environment:- M/B: Maximus VI Formula- CPU: i7 4770k - VGA： EVGA GTX 780 x2 - DRAM: G.Skill 2133 4x4gb - HDD: 1tb Samsung F3, 600gb WD Velociraptor - PSU: Seasonic X850 - Audio: Klipsch GMX 5.1 (optical connection) - LAN: Maximus VI Formula onboard Wifi
Software and BIOS environment:- BIOS Version: - BIOS Setting: XMP Profile 1, All in UEFI BOOT - VGA driver Version: 326.80 - VGA BIOS version: 80.10.37.00.80 - Audio driver Version: 6.0.1.6966 - Audio card F/W: - Chipset driver Version: 9.4.0.1017 - O.S: Win 8 Pro x64 - Previous audio card model: - Previous audio card driver version: - GPU overclocking: no - CPU overclocking: no
Audio settings:- OS audio settings (sample rates/output): 24bits 48000 - Output device connected (Include brand/model name/connection way): Klipsch GMX 5.1 (optical), SteelSeries Siberia V2 - Input device connected (Include brand/model name/connection way): SteelSeries Siberia V2 -
Content used: Chrome, Games (BF3, FF14, Terraria, Counter Strike) Game related settings: Maximum - Game title: - Single or multiple players: Both- In-game audio setting: Default to Klipsch GMX 5.1

[Kantsoe]

I have the exact same issue with both drivers. Windows standard driver works fine, so its gotta do, until better drivers comes along... soon hopefully.