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Maximus VI Formula no longer posts

tbfleming
Level 7
I tapped a key to wake Windows 8 from sleep mode yesterday. It came up then immediately cut power. I haven't been able to get it to come up since.


  • ASUS Maximus VI Formula
  • ASUS GTX 770 DirectCU II OC (2 of these)
  • i7-4770K @ 3.9 MHz
  • G.Skill Ripjaws F3-1600C9Q-32GXM
  • Power: Seasonic X-1250
  • CPU fan: Cooler Master Hyper 212 EVO


Behavior with minimal hardware. I removed all hardware except power, fans, CPU, and RAM, and tried to use the built-in video:

  • Powers on, stops with code 79, no video. vga_led is on.
  • After a few seconds powers itself off then back on
  • Stops with code b2. No video signal. vga_led is on.
  • Sometimes, after a couple minutes, it cycles power off then on then repeats starting from the first step


Behavior with 1 GTX card plugged in:

  • Powers on, stops with code 79, no video. vga_led is on.
  • After a few seconds powers itself off then back on
  • Powers on, stops with code 79, no video. vga_led is on. (same as first time)
  • After a few seconds powers itself off then back on
  • Stops with code 9c. boot_device_led is on. Onscreen says to press DEL or F2 to enter BIOS, but keyboard is dead. I've tried with 2 different keyboards and tried all 4 USB 2.0 jacks in the back.
  • Sometimes, after a couple minutes, it cycles power off then on then repeats starting from the first step


I reflashed the BIOS, cleared CMOS, tried memOK, and reseated the CPU. None of these helped. I tested both keyboards with another machine; they're OK.

Since both USB and onboard video are dead my guess is either the MB or the CPU went bad. I don't have any other haswell systems to swap components with to test.
248 Views
36 REPLIES 36

Owhora
Level 7
*subscribe to this thread*

I am monitoring this thread cuz it may happen to me. I will pick up mine at Microcenter tmr.

Micro center has it? I'd get a new one there...if my RMA doesn't work out. I've got my processor on a 3 year no questions asked replacement for $45. The motherboard plan would be more but, hummm....I'll see if they have one in Cambridge and check the plan!

Cheers,

Ambi

P.s. I'll have a saga about the RMA process...after I get mine sorted out! 😮
MB: Maximus VIII Hero
CPU:Intel i7-6700K OC @ 4.7 GHz
Mem: 32GB Corsair Vengeance LPX @ 3600 MHz
Vid: EVGA GTX980 Ti SC@ 1530MHz
SSD:RAID1&0 Samsung 256G 840 Pro

HDD: RAID1 6TB Ultrastar 7K6000
PSU: Corsair AX1200i
Case:Corsair 600T, mod for roof rad

Custom Loop:
Block:EK Supremacy Clean CSQ, Copper
Rads:AlphaCool ST30 360 & 120
Fans: 4 X Enermax CLUSTER Advance, Bitfenix Spectre Pro 200mm, KingWin DB122
Pumps:2 X MCP 35x in series
Tubing:Tygon 2475 1/2" ID X 3/4" OD

HiVizMan
Level 40
Let us know how things go please.
To help us help you - please provide as much information about your system and the problem as possible.

Hi,

So here's my saga...many days of woe, reduced to a few paragraphs...

I initially was about to send the board back for a regular RMA and dropped it off at Stapes to send via UPS. As I was driving away, I called the RMA group again and said it was too bad I couldn't get an expedited replacement...where they send a board and I send mine once I get there new one (usually a refurbished one). They said they could set that up, but I'd have to have not sent the board back...so I returned to Stapes and got the package back.

The process of expedited replacement involves the x_ship_RMA department at the Asus subsidiary. There is a group in Indiana, and at the corporate offices in CA. When you call for RMA, you talk to the group in Indiana. The X_Ship process is a) wait up to 48 hours to see if a board is available (i.e. they've gotten one back that they've repaired and it's ready to go out again), if they have it b) they send a form telling you to fill out all the details, which includes credit card info...so they can reserve (get an approval and hang up your money for a day or so but not actually take out the money) the funds in case your return is not received. c) the test the found board again to make sure it passes all benchmarks, d) they send it to me e) I return the busted board at my expense. e) and we're done.

That's not bad but I had issues that the board was found and reserved for me, but it took several days to get them to test it. Then I was told it would be shipped "today" (on a particular day). I called them and at the last minute for "today's shipping" they said the board had failed the test. I was confused, as they had tested it days ago and they were "ready to ship...now".

I had had enough of this and bought a new board at Microcenter. I got the 3 year no-argument replacement plan added to their somewhat higher price.

I finally got them to locate another one, send me the forms again, fill out the forms again (they destroy the old forms for security), wait again, then board came. It was a new retail board, not a "no accessories attached" board. I suppose that, despite having been told another one was located, it either failed testing or didn't exist, so a new retail-boxed board was sent out.

After reinstalling the new Microcenter board, it became clear that the board going out took out my GTX770 too. So I did this all again, with the graphics card. One thing to keep in mind, the price they put on these returned boards are 100% retail value...not street price!

So, while I thank ASUS for having a process that got me a retail motherboard and graphics card, I've got questions:

a) why can't I call and talk to anyone in the x_ship department (I was told they were isolated because their reps were too busy playing on the internet and not doing work...I swear, that's what the phone rep said!)

b) Any email I sent was sent with read receipt. I've got to reply to their forms within 48 hours of them emailing them...but it took days and days, maybe 4 days, until they even read the email I sent...how does this happen?

c) the "lookup the status of your RMA" link on the Asus web site NEVER worked...I think that may have been for traditional methods, not x_ship. Why isn't there a way to check status, especially if contacting them directly is forbidden?

d) why do the initial RMA people, reached via the phone, have different ideas in their heads about how the x_ship or general RMA process works? Don't they have ways to contact x_ship? One rep was able to IM them, but only because he had the x_ship person's IM address...but even so, what he had said that she (the xship person) had said was wrong. My advise to people contacting RMA is to ensure you're getting the truth, not an "I'd expect", "they should" response. I repeatedly needed to make sure they were telling me the facts not their surmise.

e) the Asus web site is useless for communicating with the RMA department and x_ship, email is barely usable if it takes a week to read an item, and they can't let me talk to someone in x_ship when I call the RMA department. How are we supposed to proceed?

x_ship is a good way to go, it's supposed to be faster than regular RMA, and your "deposit" they require is returned as soon as your "bad" board is received at the depot. I would recommend you buy a new borad, xship, get a replacement and sell the replaced unit...in my case they're 2 new units (MB and Vid) but I purchased them locally and got the "quick replacement" option for both units.

Now, I'm trying to sell the motherboard - already sold the graphics card.

This whole process took so long, that I missed the 30-day replacement time with Newegg - where I got the first MB. So, again, I'll shop locally when I can...and pay more.

Thanks,

-Ambi
MB: Maximus VIII Hero
CPU:Intel i7-6700K OC @ 4.7 GHz
Mem: 32GB Corsair Vengeance LPX @ 3600 MHz
Vid: EVGA GTX980 Ti SC@ 1530MHz
SSD:RAID1&0 Samsung 256G 840 Pro

HDD: RAID1 6TB Ultrastar 7K6000
PSU: Corsair AX1200i
Case:Corsair 600T, mod for roof rad

Custom Loop:
Block:EK Supremacy Clean CSQ, Copper
Rads:AlphaCool ST30 360 & 120
Fans: 4 X Enermax CLUSTER Advance, Bitfenix Spectre Pro 200mm, KingWin DB122
Pumps:2 X MCP 35x in series
Tubing:Tygon 2475 1/2" ID X 3/4" OD

karloluis
Level 7
So I finally got my RMA status to say that in short due to the bangs it took on the shipment it got damaged.
This is what they sent me:
29911

29912

And apparently there is nothing I can do.
I bubble rapped the **** out of it with 4 layers!
Also the mobo was a bit loose on the box so for it to get a bang like that it takes a pretty heavy thing pressing through all the layers to get to my precious mobo.. Now I can't do anything about it except shove it up! This gets even more depressing by the minute.

So what now.. This is the message I received and I don't have much money to get a replacement although I haven't asked for pricing.
If you have any further questions and/or concerns related to this quote, please respond directly back to this email.

Dear Mr. Martinez,

Your RMA has been received; however there is a delay in processing as your unit was received with (edge damage), which is not covered under the ASUS manufacturer warranty. Due to the severity of the physical damage your unit is not repairable and needs to be replaced. For your reference, please review the attached pictures. For more information in regards to types of damage not covered under ASUS manufacturer warranty, please visit http://service.asus.com , http://support.asus.com , and/or refer to your User Manual.
In the mean time we are checking stock for replacement unit then will e-mail you quote for replacement.
Please let us know should you not wish to pay for replacement unit if available then we will have the unit sent back to you unrepaired as is?


Best Regards,

Ritendra P.
Toll Free: (888) 678-3688
We appreciate your feedback. Please take a moment to rate your customer experience by clicking on this link:
https://www.surveymonkey.com/s/N9M875H
Media | Logitech C615 HD WebCam
PSU | OCZ ZX Series 1000W Fully-Modular
MOBO | ASUS MAXIMUS VI FORMULA ROG Armor
CPU Cooler | ZALMAN CNPS12X
Storage | Mushkin Enhanced Chronos MKNSSDCR240GB-7
CPU | Intel Core i7-4770K Haswell 3.5GHz
RAM | Mushkin Enhanced Redline 32GB (4 x 8GB)
GPU | EVGA GTX 780 Classified

Praz
Level 13
You did insure it when sent didn't you? If so file a claim.

Sadly enough I did not. The option was no offered so I had no knowledge such a service exists and it was well enough packaged that I was carefree and only thinking about the releaf of it being sent for repairs. The two times I called to make the RmA I asked about packaging specifications and both time they said keep you original box, put it in another and ship it, there are no measures beyond that. I understand that it is not ASUS fault about shipping damage but I expected to know about the possibility of damage explicitly from either part. The incredible thing is that no matter how much foam of wrap I'd put on it the damage would have been done either way. The picture shows that it go banged on pretty hard and I have to take responsability for it somehow.
Media | Logitech C615 HD WebCam
PSU | OCZ ZX Series 1000W Fully-Modular
MOBO | ASUS MAXIMUS VI FORMULA ROG Armor
CPU Cooler | ZALMAN CNPS12X
Storage | Mushkin Enhanced Chronos MKNSSDCR240GB-7
CPU | Intel Core i7-4770K Haswell 3.5GHz
RAM | Mushkin Enhanced Redline 32GB (4 x 8GB)
GPU | EVGA GTX 780 Classified