MAXIMUS IV EXTREME P67 USB 3.0 Ports Not Working

[Retired]

Hi Guys,

I've just recently (2 days ago) built my new machine using the mobo mentioned in the title and have just realised that 4 of the 3.0 slots do not function. the 4 nearest to the PS/2 connections.

I have tried updating the bios, chipset and have reinstalled Windows 7 Ultimate (64-bit) but it still persists.

I have a Haf X with 4 ports on the front that work fine so could that be why? my friend tells me that it shouldn't affect the mobo USB slots so i'm a bit worried.

Any help would be greatly appreciated.

Thanks,

James

[Grymmie]

Can't tell you 'why' this happens, but it appears to be related to ACPI standby modes and/or hibenation. I can always tell I have that darm USB error, when my boot time on the UEFI logo adds any extra 10 to 15 seconds. By cutting off power to the motherboard for at least 1 minutes, the problem seems to clear.

Regards,

[jcenzano]

Grymmie wrote:
Can't tell you 'why' this happens, but it appears to be related to ACPI standby modes and/or hibenation. I can always tell I have that darm USB error, when my boot time on the UEFI logo adds any extra 10 to 15 seconds. By cutting off power to the motherboard for at least 1 minutes, the problem seems to clear.

Regards,

I have the same problem, and it looks it is quite common. Thanks for the "power" tip, because I was resetting the BIOS all the time. That also solved the problem for me, but then I had to load again all my customized BIOS settings.

This USB issue is clearly a manufacturing/design problem. When is ASUS going to solve it??

Is it fixable via software witha a BIOS upgrade or do we need an RMA and get a MB that (if lucky) is not faulty)??

[R_O_G1]

hello
i olso have a usb3.0 not working but all ok
just go to bios n go to
-usb configuration-usb 2.0 - from pch to nec
very ezy

greetings ROG1

[Hydx]

i did have the same problem first, was very shocked. i tried so many things and got it to work. First i resseted my bios. Downloaded the latest drivers from http://www.asus.com/Motherboards/Intel_Socket_1155/Maximus_IV_ExtremeZ/#download
I got Haf X aswell. my Ports is working atm but i got another problem is that my sound is brushing very high in my headphones >< also every time i start windows up my keyboard and mouse blink i still think there is something worng with the usb ports 3,0 or it's my motherboard that is screwed. Also check u case if there is any cables unstable in u motherboard.

[Grymmie]

Folks,

I have followed this thread for a lil bit now, and have been suffering from the same USB problems). Then I found this thread:

http://rog.asus.com/forum/showthread.php?9595-Guide-to-updating-usb-3.0-drivers-amp-firmware

Not the easiest to follow, but if you do, it seems to have solved my issues. That is until something else happens down the road.

Another suggestion is to take alook at your true USB 3.0 devices, and segregate them on a seperate USB 3 controller than other USB 2 devices. That has also kept my USB 3 tranfer speeds up, while limiting my USB troubles.


Regards,

[digmeahole]

did you also try the new drivers i listed? http://rog.asus.com/forum/showthread.php?9595-Guide-to-updating-usb-3.0-drivers-amp-firmware&

[KILLFIREX]

I have the Asus Maximus IV Extreme-z (Z68) and I have having the exact same issues, I followed what ROG1 stated, and the issue was resolved for me, quick and easy fix!

[RenesisR]

KILLFIREX wrote:
I have the Asus Maximus IV Extreme-z (Z68) and I have having the exact same issues, I followed what ROG1 stated, and the issue was resolved for me, quick and easy fix!

I tried that fix, it does not work for everyone. I have finally found the culprit and the solution to this. Your USB3.0 port will fail to work whenever the device you connected to is drawing too much power (eg. you are using it as multiple hub connecting to more than one USB device)
You need to download the lastest Renesa USB3.0 driver 2.1.28.0 which would inform you to reset the USB 3.0 port for it to continue working or u will get the unknown device error.

If installing the new driver does not work for you, then you need to perform the below:
1) Connect your keyboard and mouse to a USB 2.0 port (should be your front port or your optional port)
2) Remove all devices connected to your USB 3.0 ports
3) Uninstall the USB 3.0 driver but do not delete it
4) Shut down your PC and press the Clear CMOS button for 10 sec at the back of your mother board
5) Restart your PC and your USB 3.0 drivers should install itself at startup
6) Make sure that you do not over exceed the USB 3.0 port supported power supply, but if you do driver 2.1.28.0 will inform you 😄
7) Let me know if it works for you

Thanks

[jcenzano]

I found in some forum (link here) that the problem could be solved, besides installing the latest drivers, flashing the uPD720200 firmware.

I don´t even know what a uPD720200 is and when I tried to update the firware i got an error message as posted on post #17 of that thread.

My question in : Is it possible to upgrade that firmware in the Maximus IV extreme???

thanks

[mrdata1963]

RenesisR wrote:
I tried that fix, it does not work for everyone. I have finally found the culprit and the solution to this. Your USB3.0 port will fail to work whenever the device you connected to is drawing too much power (eg. you are using it as multiple hub connecting to more than one USB device)
You need to download the lastest Renesa USB3.0 driver 2.1.28.0 which would inform you to reset the USB 3.0 port for it to continue working or u will get the unknown device error.

If installing the new driver does not work for you, then you need to perform the below:
1) Connect your keyboard and mouse to a USB 2.0 port (should be your front port or your optional port)
2) Remove all devices connected to your USB 3.0 ports
3) Uninstall the USB 3.0 driver but do not delete it
4) Shut down your PC and press the Clear CMOS button for 10 sec at the back of your mother board
5) Restart your PC and your USB 3.0 drivers should install itself at startup
6) Make sure that you do not over exceed the USB 3.0 port supported power supply, but if you do driver 2.1.28.0 will inform you 😄
7) Let me know if it works for you

Thanks

Hi
I have tryed your way with no joy.
You are right you do need to clear your bios the only way it worked with me was the old fashioned way with the jumpers on the motherboard and that did the job.
Thank you for pointing me in the right direction to sort this problem out it was doing my head in lol