MAXIMUS IV EXTREME P67 USB 3.0 Ports Not Working

[Retired]

Hi Guys,

I've just recently (2 days ago) built my new machine using the mobo mentioned in the title and have just realised that 4 of the 3.0 slots do not function. the 4 nearest to the PS/2 connections.

I have tried updating the bios, chipset and have reinstalled Windows 7 Ultimate (64-bit) but it still persists.

I have a Haf X with 4 ports on the front that work fine so could that be why? my friend tells me that it shouldn't affect the mobo USB slots so i'm a bit worried.

Any help would be greatly appreciated.

Thanks,

James

[juanmicg]

jcenzano wrote:
FORMAL REQUEST TO ASUS:

Is there anyway to include a firmware update for those little uPD720200 (which are giving us so many problems) in the next BIOS firmware upgrade???

OR

Can they release som kind of hotfix that allows us to update the firmware in both our uPD720200s?

They need to do somethnig. Otherwise I think I will get an RMA two day before the warranty expires. Thats what ASUS deserves if they continue ignoring this problem.

Hello,
As I said, this is a serious problem that asus should think an effective solution.
I think both sounds good, but either way you should tell Asus that this is not an isolated problem, we are more concerned we are trying a solution failed, as they can read in the official forum.
I think Asus study and will devote time to this request, otherwise we should organize a shipment of joint complaints.
Please let us know of your movements and response from Asus. We will antentos.
Thank you very much,
JM

[puma99dk_]

jcenzano it's not Asus making the firmware updates for the NEC uPD720200 (USB 3.0) Chips it's NEC but aparently Asus should had maybe an options in the bios so u should disable one to be able to update the firmware since NEC's problem can't do it with 2 chips on the same device.

[juanmicg]

puma99dk| wrote:
jcenzano it's not Asus making the firmware updates for the NEC uPD720200 (USB 3.0) Chips it's NEC but aparently Asus should had maybe an options in the bios so u should disable one to be able to update the firmware since NEC's problem can't do it with 2 chips on the same device.

Asus does not make these firmwares, but must be Asus who assume this bug in USB 3.0 series on their motherboards. We have bought the Asus product, therefore it must be who we are headed.

[jcenzano]

puma99dk| wrote:
jcenzano it's not Asus making the firmware updates for the NEC uPD720200 (USB 3.0) Chips it's NEC but aparently Asus should had maybe an options in the bios so u should disable one to be able to update the firmware since NEC's problem can't do it with 2 chips on the same device.

Either way ASUS should DO something, because with the actual state of things, we can not upgrade the firmware of those little thingies.

Anyway, I have installed (as suggested by RenesisR on post #21) Renesa USB3.0 driver 2.1.28.0 and it looks like it has greatly increased the stability of my USB ports. Or mayby it is only placebo effect.

[juanmicg]

jcenzano wrote:
Either way ASUS should DO something, because with the actual state of things, we can not upgrade the firmware of those little thingies.

Anyway, I have installed (as suggested by RenesisR on post #21) Renesa USB3.0 driver 2.1.28.0 and it looks like it has greatly increased the stability of my USB ports. Or mayby it is only placebo effect.

I can confirm that RENESA USB3.0 driver 2.1.28.0 does not fix the stability of USB 3.0 ports.

[HiVizMan]

Guys any third party propriety ( licensed) component is sort of out of ASUS's hands I would guess. It is very frustrating I totally agree and in a perfect world should not be the case. I do hope that a fix is provided soon for all. I have similar stuff happening with my system too.

[boyka]

I also had these problems with the usb's on my Maximus IV Extreme Z and after trying several solutions
mentioned here, the only way to solve the problem was turning off the computer, unplug the power supply
and wait about 60 seconds.
After doing these, the computer seems to have solved the problem of usb's.
One week has passed and I had no problems, not sure if permanently or just temporarily but I'm curious
to know if it will happen again!
I hope that ASUS make a correction quickly, because many people complained about the same problem.
Best regards mates.

[kittendoggie]

boyka wrote:
I also had these problems with the usb's on my Maximus IV Extreme Z and after trying several solutions
mentioned here, the only way to solve the problem was turning off the computer, unplug the power supply
and wait about 60 seconds.
After doing these, the computer seems to have solved the problem of usb's.
One week has passed and I had no problems, not sure if permanently or just temporarily but I'm curious
to know if it will happen again!
I hope that ASUS make a correction quickly, because many people complained about the same problem.
Best regards mates.

I can confirm that the USB 3.0 firmware flash/driver update combo does not solve the problem. I have tried it, but after a week the problem came back. The only solution is the one mentioned by boyka. Does anyone know if the new extreme-z bios (3203 or something) solves the problem? I hope asus solves the problem soon. It is unacceptable to get such a basic problem on a £300 mobo!

[boyka]

kittendoggie wrote:
I can confirm that the USB 3.0 firmware flash/driver update combo does not solve the problem. I have tried it, but after a week the problem came back. The only solution is the one mentioned by boyka. Does anyone know if the new extreme-z bios (3203 or something) solves the problem? I hope asus solves the problem soon. It is unacceptable to get such a basic problem on a £300 mobo!

I also did the firmware update and it seemed to have solved the problem but after a few days the problem came back, the only solution I solved the problem was to do the steps I said in previous post and I had no more problems with usb's so far!
Do not advise you to install the 3203 bios because it has some bugs, and will not solve the problem of usb's, I also tried the 3203 bios but I got back to 1004 (the version that I find more stable!)
Regards mate!

[kittendoggie]

boyka wrote:
I also did the firmware update and it seemed to have solved the problem but after a few days the problem came back, the only solution I solved the problem was to do the steps I said in previous post and I had no more problems with usb's so far!
Do not advise you to install the 3203 bios because it has some bugs, and will not solve the problem of usb's, I also tried the 3203 bios but I got back to 1004 (the version that I find more stable!)
Regards mate!

Thanks. I would really like to know, is it just our motherboards? Or all M4EZ's are faulty with their usbs?