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Covered by warranty?

Blaise170
Level 7
Hi, currently have a Crosshair V Formula-Z that caught on fire the other day. When I was looking through the warranty conditions, it said that it does not cover fire damage. Does this mean external fire damage, or damage caused by the motherboard itself? I don't want to have to pay a ton of money for repair when it wasn't my fault that it caught on fire.
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5 REPLIES 5

TheNerdBench
Level 10
Sorry but I am not an Asus employee so I will not be able to comment on what is/isn't covered.

But I am extremely curious as to how/what conditions your motherboard would produce fire if you don't mind sharing?

Thanks.

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For trouble-shooting tips see my blog at:


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http://thenerdbench.blogspot.com/p/bench-testing.html


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MB: Crosshair V Formula-Z • CPU: FX-8350 • GPU: Asus Matrix R9 280x • RAM: 8GB of Crucial Ballistix Tactical Tracer (1866)• PSU: Thermaltake DPS Thoughpower 750 Watt • CPU Cooler: Thermaltake Frio Advanced • Keyboard: TT Sports Challanger Ultimate • Mouse: TT Sports Black Element • Case: Thermaltake GT Level 10


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TheNerdBench wrote:
Sorry but I am not an Asus employee so I will not be able to comment on what is/isn't covered.

But I am extremely curious as to how/what conditions your motherboard would produce fire if you don't mind sharing?

Thanks.


+1...
-hax0rmort


MOBO - ASUS ROG Crosshair V Formula-Z
CPU - AMD FX-9370
RAM - AMD Radeon R9 Gamer Series 16GB (2 x 8GB) 2400 MHz
SSD1 - Samsung 840 EVO 250GB // Boot
SSD2 - Samsung 840 EVO 250GB // Game
GPU1 - ASUS Radeon R9 290X
GPU2 - ASUS Radeon R9 290X
COOLER - Corsair H100i AIO Liquid Cooler
PSU - Corsair RM Series 1000W Gold PSU
AUDIO - Creative Sound Blaster Z
CASE - NZXT H440 Red/Black
KEYBOARD - Corsair K95 RGB
MOUSE - SteelSeries Sensei
HEADSET - Logitech G430

I was doing a test bench with the motherboard. I had just tested all of the components with an ASRock motherboard that booted fine. I then swapped out the ASRock for the Asus. After flipping the power, there was an audible zap and the motherboard caught fire right next to the northbridge heatsink.

TheNerdBench
Level 10
Well people think I'm crazy because I keep a fire extinguisher next to my bench...I've never had to use it yet but one never knows.

Bummer on the motherboard mate; hope you can get it sorted.

[/HR]
For trouble-shooting tips see my blog at:


[/HR]
http://thenerdbench.blogspot.com/p/bench-testing.html


[/HR]
MB: Crosshair V Formula-Z • CPU: FX-8350 • GPU: Asus Matrix R9 280x • RAM: 8GB of Crucial Ballistix Tactical Tracer (1866)• PSU: Thermaltake DPS Thoughpower 750 Watt • CPU Cooler: Thermaltake Frio Advanced • Keyboard: TT Sports Challanger Ultimate • Mouse: TT Sports Black Element • Case: Thermaltake GT Level 10


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Now that I've had a motherboard catch on fire, I'll definitely make sure to keep my desk clear of anything flammable. I'm quite lucky nothing else was damaged (like my two monitors right behind the bench).