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ASUS X570 Event 17, WHEA logger warnings fix, When?

paulus_69
Level 7

‎09-19-2019 10:31 AM

Other manufacturers fixed those errors in log, ASUS is the only one that still have them. When is this going to be fixed?

I'm running 3700x with GTX1080 Ti, and I get at least three warnings on boot, and can trigger more just by running CPUZ, HWINFO, Ryzen master, Msi Afterburner, etc.
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37 REPLIES 37

DanHot
Level 7

‎09-20-2019 06:08 AM

Same here!
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Coonz
Level 7
In response to DanHot

‎09-20-2019 02:36 PM

I get them all the time. I've got a rx 5700 xt GPU.
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AStaley
Level 7

‎09-21-2019 01:10 AM

Thought these were fixed in 803 with an AGESA update, can’t recall if you needed the latest AMD chipset software installed as well, but no harm in installing. *I’ve not had a single WHEA error with my build.
AMD 5950X | Crosshair VIII Dark Hero | G.Skill TridentZ Royal 32GB | ROG Strix 2080Ti | 1+2TB Samsung 970 Evo Plus NVME | ROG Thor 850W | Strix Helios Case | Arctic Liquid Freezer II 360
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frauss
Level 7
In response to Dan_Hot

‎09-23-2019 02:59 AM

Same problem tuf 570 and rtx 2070
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stmarci
Level 7

‎10-11-2019 10:01 AM

Hi, I'm having the exact same problem with a Ryzen 7 3700X and an Asus Prime X570-Pro (BIOS 1201, Agesa 1.0.0.3 ABBA). Video card is an RTX 2070 Super (Asus ROG Strix A8G Gaming), memory: G.Skill 3200MHz with XMP profile enabled. I managed to reduce the amount of WHEA warnings by disabling the PCI Express power saving feature in the power plan itself. I also got a WHEA_UNCORRECTABLE_ERROR Stop error (ie. Blue Screen Of Death) with my previous video card which was a RTX 2070 A8G-Gaming (Asus). I mistakenly returned it becuause the crashdump showed that the Nvidia High Definition Audio Controller was faulty (UC - unexpected completion and CTO - completion timeout occurred and that's the reason why it was deemed uncorrectable).

I'm glad I'm not the only one with this problem. However I'm expecting Asus+AMD+nVidia to come with a solution soon.

I'm not a hardware expert but from the architecture of the Zen2 platform it seems that the PCI Express controller resides in the CPU itself, hopefully this is some kind of a power saving or PCIe 4.0 issue which can be fixed with a BIOS update.

Currently I'm experiencing Event 17 correctable errors which point to the nVidia High Definition Audio Controller and the GPU itself (10DE/1E84 and 10DE/10F8). I can reproduce it by rebooting the machine (I get around 3) and around 1-2 when running GPU intensive applications like Folding@Home.

Best Regards,
Márton
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raju2529
Level 7

‎10-12-2019 06:51 AM

reinstall the generic Nvidia driver or Asus cusmized nvidia driver will fix this issues
Intel i5 7200U_ Nvidia 940MX _Windows_11_Enterprise_64bit_22H2_buildno_22621.754
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stmarci
Level 7
In response to raju2529

‎10-13-2019 12:01 AM

raju2529 wrote:
reinstall the generic Nvidia driver or Asus cusmized nvidia driver will fix this issues


No, unfortunately it didn't help although I gave it a try. This is a hardware error, it won't be solved by reinstalling different kinds of software although it is possible to circumvent the problem with a software workaround. That's up to the engineers at nVidia/AMD (Asus) to decide. Either the CPU's PCI Express controller is faulty or there is a problem with the motherboard (perhaps the clocks are unstable etc.). At best there will be a BIOS fix that can mask the problem but nothing else.
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Dan_Hot
Level 7
In response to raju2529

‎10-13-2019 02:28 AM

raju2529 wrote:
reinstall the generic Nvidia driver or Asus cusmized nvidia driver will fix this issues


No that is not true!
Even without driver this issue is there,


it because ASUS missed the option for change PCIe_1 x16.
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