A warning for Newegg and ASUS buyers. When you're shipped bent pins. Google helps.

[wvdominick]

I'll try to keep this short.

I purchased a Maximus VI Impact motherboard from Newegg a few weeks ago and it turned out to be a huge fiasco. I installed the board following the instructions in the manual. Before installing the CPU I noticed the CPU socket looked a little strange where the pins were. It looked like two pins in different locations were "different" than the others. I'd never seen this type of socket before so I didn't know anything was wrong, but of course now I know they were bent pins. The board worked fine when 1 dimm was installed, but it wouldn't boot with 2. I started the process to get a replacement. It was faster with Newegg to just order another board and get a refund on the first board. Well, Newegg screwed me. They got the board and said I damaged the pins and they wouldn't honor their return policy. Then, ASUS screwed me. I contacted them and they said I damaged the pins and they wouldn't honor their warranty.

So now I have two boards. The second one worked fine, but I now wish I had no ASUS products in my house. I have ASUS routers, monitors, tablets and a laptop. The company I work for has a lot of ASUS products, but I'll do my best to make that end. This has just been a horrible experience and not one I expected from ASUS. Newegg is off my list as well. I'll not buy from them again for the way I was treated.

Google to the rescue. When I ordered from Newegg I was given the option to join a free Google buyer protection program. I contacted them when all else failed and they came through. They refunding me my money. I talked to some great people at Google and I highly recommend opting in to this program if you have the option.

I have an extra Maximus VI Impact that works with 1 dimm installed. Any takers?

[Chino]

Welcome to the ROG forums, wvdominick.

Unfortunately a bent pin is officially considered user error and invalidates the warranty. It's not right, I know. But it all depends on your region, the person that you're dealing with and how bad the damage is. There have been cases in the past where users sent in their motherboards and Asus fixed the pins and didn't charge them anything.

[wvdominick]

Chino wrote:
Welcome to the ROG forums, wvdominick.

Unfortunately a bent pin is officially considered user error and invalidates the warranty. It's not right, I know. But it all depends on your region, the person that you're dealing with and how bad the damage is. There have been cases in the past where users sent in their motherboards and Asus fixed the pins and didn't charge them anything.

This option was not offered to me. They did offer me the great deal of $140 to replace the socket. What a deal! 😛

[ewind]

I buy a lot system boards - as I build computers - out maybe 100 or more system I have build. I never come across one that had bent pins. I sure it happens but, 99.9% of the time it's EU's that bend the pin on install of the CPU, mainly putting it in wrong. Kind of same with AMD CPU's that still used pins on Processor it's self. However I did drop a stick of memory and bent a few pins, but I was able to take a pocket knife and fit them.

I guess my real question is if you got your money from the free Google buyer protection program. How are trying to sell a system board on here with bent pins. Did they not want the board back?

[Classic_GOD]

ewind wrote:
I buy a lot system boards - as I build computers - out maybe 100 or more system I have build. I never come across one that had bent pins. I sure it happens but, 99.9% of the time it's EU's that bend the pin on install of the CPU, mainly putting it in wrong. Kind of same with AMD CPU's that still used pins on Processor it's self. However I did drop a stick of memory and bent a few pins, but I was able to take a pocket knife and fit them.

I guess my real question is if you got your money from the free Google buyer protection program. How are trying to sell a system board on here with bent pins. Did they not want the board back?

I've built many systems myself and I saw 2 cases of bent pins. 1 was a low end Gigabyte board that incorrectly installed hold-down plate on 1155 socket (to the point you couldn't open it without unscrewing the pin that the plate should go under) and pins were probably damaged when hold-down plate was installed. The other was a mid-range board from MSI that got exchanged by the seller in a blink of en eye (I have feeling it was used). Most if not all motherboards (especially the high-end ones) are visually inspected by a computer before going off the manufacturing line and that includes socket pin inspection. While it's not impossible for the computer to miss a bent pin it is very unlikely. But there is a possibility of pins getting damaged in transport so while it's true that you shouldn't accept a damaged box with sensitive electronics it's especially true in case of motherboards and if a protection cap gets loose from the socket it's a definite reason to return the board without even taking it out of the box.

So in the future don't tell anyone that you installed a CPU just go with 'after taking it out of the box I noticed a bent pin during a routine socket inspection." 😉

[ewind]

Classic_GOD wrote:


So in the future don't tell anyone that you installed a CPU just go with 'after taking it out of the box I noticed a bent pin during a routine socket inspection." 😉

Even then there a chances it will be rejected. It's not fair I know, but it does happen. I still want know if the free Google buyer protection program ask for the item back. If not I see many many people using this for fraud, opps my pins are bent, sweet I got a board for free.

[wvdominick]

ewind wrote:
I buy a lot system boards - as I build computers - out maybe 100 or more system I have build. I never come across one that had bent pins. I sure it happens but, 99.9% of the time it's EU's that bend the pin on install of the CPU, mainly putting it in wrong. Kind of same with AMD CPU's that still used pins on Processor it's self. However I did drop a stick of memory and bent a few pins, but I was able to take a pocket knife and fit them.

I guess my real question is if you got your money from the free Google buyer protection program. How are trying to sell a system board on here with bent pins. Did they not want the board back?

No. I was told it's a total loss for Newegg and ASUS. That's why they stuck it to me. Google doesn't want it either.

[Retired]

this got nothing to with this..

Newegg is a "Taiwan" company?, based in the US?

yes, it is..

Sorry for interrupting the thread

[pennyboy]

I don't agree with that, I think New Egg should of replaced it for you that is poor on their part. That's the trouble with huge companies like them, they can just say 'na f off' you did it your problem. Instead they should take your word and honor the RMA. Sorry to hear this, I would be majorly pissed off if I was you. Very disappointing!

[wvdominick]

pennyboy wrote:
I don't agree with that, I think New Egg should of replaced it for you that is poor on their part. That's the trouble with huge companies like them, they can just say 'na f off' you did it your problem. Instead they should take your word and honor the RMA. Sorry to hear this, I would be majorly pissed off if I was you. Very disappointing!

It's extremely disappointing and hard to believe really. I've never been shipped anything that was broken and then been refused a refund. Amazing.