A warning for Newegg and ASUS buyers. When you're shipped bent pins. Google helps.

[wvdominick]

I'll try to keep this short.

I purchased a Maximus VI Impact motherboard from Newegg a few weeks ago and it turned out to be a huge fiasco. I installed the board following the instructions in the manual. Before installing the CPU I noticed the CPU socket looked a little strange where the pins were. It looked like two pins in different locations were "different" than the others. I'd never seen this type of socket before so I didn't know anything was wrong, but of course now I know they were bent pins. The board worked fine when 1 dimm was installed, but it wouldn't boot with 2. I started the process to get a replacement. It was faster with Newegg to just order another board and get a refund on the first board. Well, Newegg screwed me. They got the board and said I damaged the pins and they wouldn't honor their return policy. Then, ASUS screwed me. I contacted them and they said I damaged the pins and they wouldn't honor their warranty.

So now I have two boards. The second one worked fine, but I now wish I had no ASUS products in my house. I have ASUS routers, monitors, tablets and a laptop. The company I work for has a lot of ASUS products, but I'll do my best to make that end. This has just been a horrible experience and not one I expected from ASUS. Newegg is off my list as well. I'll not buy from them again for the way I was treated.

Google to the rescue. When I ordered from Newegg I was given the option to join a free Google buyer protection program. I contacted them when all else failed and they came through. They refunding me my money. I talked to some great people at Google and I highly recommend opting in to this program if you have the option.

I have an extra Maximus VI Impact that works with 1 dimm installed. Any takers?

[wvdominick]

Here is the socket for those interested. Somebody tell me how I bent that single tiny pin near the top right? The other one you can see if you zoom out a little bit. It's slightly off from the others.

[ewind]

wvdominick wrote:
Here is the socket for those interested. Somebody tell me how I bent that single tiny pin near the top right? The other one you can see if you zoom out a little bit. It's slightly off from the others.

That looks like it be quit ez to fix really, I've fix worth. But a brand new system board you should not have to FIX anything. Yea I'd be piss off too .... money to hard to come by these days. next time I see that Google pop up, I will look closer at it.

[chrsplmr]

wvdominick+ for hanging in there .. this is a good thread for the new to desktop building to consider.
Welcome to ROG.

First though I want to start by asking you to reconsider your New Asus Position .. they may be harmless in
this, no one knows at this point, and you could not expect them to fix or replace anything damaged by the user. There is a warning sticker over the socket .. ie .. [not that you damaged it, this to is unknown, I don't
doubt you in the least.]

Then I would ask you to reconsider your New NewEgg Position as they are a leader in bringing us the latest in technology First to the market. They have been a long time friend to the enthusiast.
[It is still unknow if perhaps the error was accidentally theirs by shipping a previously RMA'd unit. It has happened before. Everything I buy from them I consider warrants scrutiny. I'll leave this here.]

Excellent points to learn from this:

1. Carefully inspect all new hardware from All Manufacturers. Consider it suspect, both for Quality Control Issues and Possibly being previously owned/opened. If it looks wrong - it probably is.
2. Anything that you see that is questionable, question. Choose to install or continue at that point.[Risky.]
TAKE PICTURES IF YOU ARE UNSURE AND ASK. [I know we are excited and waited for the new gear, but this may save heartache later.]
3. Use an E-tailer/Retailer with a good track record of customer service. ie .. a solid RMA program.
And don't be afraid to call them back if there are Any questions about the package received.
4. Buyer Protection is a wonderful thing. Usually for the few bucks it costs, it makes sense, like insuring a shipment.

OP- and thank you for the review of, and bringing to our attention the GOOGLE Sevice. I was unaware. Excellent. At the end of the day they came through .. good for you.
Best of Luck. Keep us 'posted' .c.

EDIT::: While I was typing this 'wall' you were replying to above. Thank You for the pic to help us understand.c.

[wvdominick]

chrsplmr wrote:
wvdominick+ for hanging in there .. this is a good thread for the new to desktop building to consider.
Welcome to ROG.

First though I want to start by asking you to reconsider your New Asus Position .. they may be harmless in
this, no one knows at this point, and you could not expect them to fix or replace anything damaged by the user. There is a warning sticker over the socket .. ie .. [not that you damaged it, this to is unknown, I don't
doubt you in the least.]

Then I would ask you to reconsider your New NewEgg Position as they are a leader in bringing us the latest in technology First to the market. They have been a long time friend to the enthusiast.
[It is still unknow if perhaps the error was accidentally theirs by shipping a previously RMA'd unit. It has happened before. Everything I buy from them I consider warrants scrutiny. I'll leave this here.]

Excellent points to learn from this:

1. Carefully inspect all new hardware from All Manufacturers. Consider it suspect, both for Quality Control Issues and Possibly being previously owned/opened. If it looks wrong - it probably is.
2. Anything that you see that is questionable, question. Choose to install or continue at that point.[Risky.]
TAKE PICTURES IF YOU ARE UNSURE AND ASK. [I know we are excited and waited for the new gear, but this may save heartache later.]
3. Use an E-tailer/Retailer with a good track record of customer service. ie .. a solid RMA program.
And don't be afraid to call them back if there are Any questions about the package received.
4. Buyer Protection is a wonderful thing. Usually for the few bucks it costs, it makes sense, like insuring a shipment.

OP- and thank you for the review of, and bringing to our attention the GOOGLE Sevice. I was unaware. Excellent. At the end of the day they came through .. good for you.
Best of Luck. Keep us 'posted' .c.

EDIT::: While I was typing this 'wall' you were replying to above. Thank You for the pic to help us understand.c.

Thanks for the welcome. I've been lurking for a long time, but I've never had need to post anything before.

The Newegg and ASUS reps were all very nice and apologetic, but it comes down to those companies refusing to acknowledge a mistake and do what's right. They made the calculation that it is cheaper for them to lose a customer than to eat the cost of a defective $220 product they shipped to me. They succeeded in losing my business and I hope they end up regretting how they treated people like myself.

Those are all excellent points. Well said. Especially #2.

This may have been an RMA'd product, but it looked brand new to me. I don't know, but I do know it is nearly physically impossible to bend one tiny pin in over 1100 pins without effecting the others around it. Stunned that after seeing this board they still blamed it on me. It looks like a manufacturing error, but how that passed inspection is beyond me.

[pennyboy]

wvdominick wrote:
Thanks for the welcome. I've been lurking for a long time, but I've never had need to post anything before.

The Newegg and ASUS reps were all very nice and apologetic, but it comes down to those companies refusing to acknowledge a mistake and do what's right. They made the calculation that it is cheaper for them to lose a customer than to eat the cost of a defective $220 product they shipped to me. They succeeded in losing my business and I hope they end up regretting how they treated people like myself.

Those are all excellent points. Well said. Especially #2.

This may have been an RMA'd product, but it looked brand new to me. I don't know, but I do know it is nearly physically impossible to bend one tiny pin in over 1100 pins without effecting the others around it. Stunned that after seeing this board they still blamed it on me. It looks like a manufacturing error, but how that passed inspection is beyond me.

+1 stick to your guns mate! glad to hear you are taking your business elsewhere! If more people walk away after being treated this way they might finally start to rethink their policy and do the right thing by their customers!

[wvdominick]

pennyboy wrote:
+1 stick to your guns mate! glad to hear you are taking your business elsewhere! If more people walk away after being treated this way they might finally start to rethink their policy and do the right thing by their customers!

Thanks! I've spent thousands of dollars on Amazon over the years and have never had this type of thing happen to me. Lesson learned.

[chrsplmr]

Dom .. I hope u stay in some way .. u r all ROG goodSir.c.

[Coiledvipers]

This is why I buy From amazon They are like the Walmart of Online. They take your word for it issue you a refund and like in my case I ordered a EVGA GTX 780FTW Popped it in my Computer dead after 2 hours. Contacted Amazon They Overnighted me a Return and a replacement. They felt Sorry I didn't ask for it They gave me a partial Refund and I could pick any 2 games under 29.99 on there Digital Downloads or 1 game at at about 60 bucks. I didn't ask for it they said that since I couldn't use my Computer some Compensation was due.


EDIT: I still buy stuff from newegg but not as much as I used to because there customer support has been going down hill. I wont buy ram or CPU from Amazon for simple fact there computer section is lacking. I buy Lifetime Ram from Kingston most of the time but there customer support is starting to lack aswell now.

[adrichardson]

Stupid question but don't you have consumer protection laws for this? In the UK, you'd either return it under Distance Selling Regs, or rely on the Sale of Goods Act.