My advice has been the same for nearly 15 years.
Do not fix something that ain't broke.
What that means is why mess with something that is working just fine. 😄 😄
Think that puts things in context quite nicely. Those guys do not have a clue about what is happening on the ground support wise. Those of us that offer motherboard support do so from a practical perspective, I like many others here work daily with the ROG products. So you have some group of people in a telecentre working from a script on the one hand and you have another group who actually use the products and own the products.
It is your call who you want to listen to. 🙂