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Strange issue with 1070 Strix RGB LEDs

Jasma91
Level 7
So I've had my Asus Strix OC GTX1070 since November of 2016. All of the RGB LED's worked perfectly fine when I got the card, and I've had no issues otherwise with the performance of the card. However, I noticed yesterday that the RGB LEDs seemed to only be partially functioning on one end of the card. Here are some pictures: The first picture is what the card looked like after installing it (properly functioning RGB LEDs), and the second picture is what it looks like now (RGB LEDs only working on one side.

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Anybody have an idea of what I could do to fix this? I tried reinstalling/updating the Asus AURA program, GPUTweak, and GPU BIOS, all to no avail. The card performs perfectly fine, no overheating/fan issues, no performance loss in games, etc.

I just want to know if there is some simple fix that I'm completely missing, or if there is no way to fix this. Any help or suggestions are appreciated.
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75 REPLIES 75

jorgerod wrote:
I have an Asus 1070 Strix, I have no problems with the leds, but I opened it to clean it and the LED system is only 2 leds at the end of the board and the light is channeled through 2 acrylic or fiber optics of some kind through the board. Maybe they've moved and the light does not go through.


I'm having this same issue with my STRIX 1070 OC8GB. If it was a "bad LED" i would expect it to be on one side of the card, rather than both. I'll open it up tonight and take a peek, but i remember when i was first inspecting the card for loose connections i did notice a fairly decent gap between the "tube" and the LED's themself. I'm wondering if the gap is causing some sort of "light bleed", thus resulting in light not being able to make it down the full length of the plastic tube. I'll try to re-position the tube closer to LED's and see if that corrects the issue. Cross-fingers its something as silly as that.:confused:

IM2OTAKU4U wrote:
I'm having this same issue with my STRIX 1070 OC8GB. If it was a "bad LED" i would expect it to be on one side of the card, rather than both. I'll open it up tonight and take a peek, but i remember when i was first inspecting the card for loose connections i did notice a fairly decent gap between the "tube" and the LED's themself. I'm wondering if the gap is causing some sort of "light bleed", thus resulting in light not being able to make it down the full length of the plastic tube. I'll try to re-position the tube closer to LED's and see if that corrects the issue. Cross-fingers its something as silly as that.:confused:


but it is strange that problem not occur at day 1.....
I have 2 card with this issue which used 9 months around......
I believe something wrong with that tube too, as the light source LED seems no problem.....

Please update us if you find something special on the tube 🙂

Million thanks 🙂

well.....I took it apart...adjusted the tubes to be as close to the LED's as possible....annnnddd....no dice. looks a little better than it did?...and by a little i mean not enough to really notice. Its still dim as whoaaaa after the 1st fan...not really sure why that'd happen unless there was a severe kink in the optics tube? But i tried to keep it as free flow as possible. So perhaps it is something faulty in the LED's PCB? RMA worthy? or just live with it? For a $400+ graphics cards you'd sure think you'd not to have issues like this... maybe someone from ASUS would care to send me a replacement LED-PCB board to try out rather than replace the whole card? wishful thinking i'm sure....but i've gone ahead and uploaded photo's of when i first bought the card, to what the card illuminates to now....pretty sucky...

IM2OTAKU4U wrote:
well.....I took it apart...adjusted the tubes to be as close to the LED's as possible....annnnddd....no dice. looks a little better than it did?...and by a little i mean not enough to really notice. Its still dim as whoaaaa after the 1st fan...not really sure why that'd happen unless there was a severe kink in the optics tube? But i tried to keep it as free flow as possible. So perhaps it is something faulty in the LED's PCB? RMA worthy? or just live with it? For a $400+ graphics cards you'd sure think you'd not to have issues like this... maybe someone from ASUS would care to send me a replacement LED-PCB board to try out rather than replace the whole card? wishful thinking i'm sure....but i've gone ahead and uploaded photo's of when i first bought the card, to what the card illuminates to now....pretty sucky...




I have same problem on a 1080 and a 1080ti.......
probably the LED is got dimmed that day1.....
people said that RGB LED can last for over 10 years is just a joke........

Just so there are no misconceptions. I reverted the color scheme back to "pure white" just as the original photo was taken when i first got the card. i've attached that image for better comparison between then and now...clearly something has gone wrong...

MasterC
Community Admin
Community Admin
For anyone with this issue, please RMA your card(s) and private message me your RMA number.
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

MasterC@ASUS wrote:
For anyone with this issue, please RMA your card(s) and private message me your RMA number.



I just take my card to Asus service center today and they change the LED shell immediately.
It is NOT the LED faulty but the tube changed into milky color due to the heat...
so light cannot go though the tube well compare with brand new status...

Those tube cannot last over 1 year!!!!!
Being told by support staff, it is NO solution..... As it is material issue....

The LED without any problem.....

so I have to replace it again soon.... 😞

joseph lai wrote:
I just take my card to Asus service center today and they change the LED shell immediately.
It is NOT the LED faulty but the tube changed into milky color due to the heat...
so light cannot go though the tube well compare with brand new status...

Those tube cannot last over 1 year!!!!!
Being told by support staff, it is NO solution..... As it is material issue....

The LED without any problem.....

so I have to replace it again soon.... 😞


Well i'm not as lucky as you and i don't live near an ASUS service center. However i did look online and found Fiber Optic lighting "SIDEGLOW" tubing ( http://www.fiberopticproducts.com/Sideglow.htm ) that comes in a variety of diameters and can be cut to certain lengths (minimum 5 FT. order). I'm going to take this back apart again and measure the diameter of the optics tube with calipers, but i'm guessing its close to 7mm in diameter. I'll go ahead and give this a try. I'd rather just take my card back to Micro Center, as I have a 2 year protection plan with them, however, the cost of the card has increased to $649...which is more than $200 above and beyond what i originally bought it for - absolutely ridiculous!? Not paying that difference! And i don't want to go thru all the hoops of a drawn out RMA with ASUS....couldn't they just send me two new optics tubes? :rolleyes::confused: HINT HINT I'd be really happy if ASUS would just send me two new optics tubes!;)

BTW After they replaced the optics tubes did your problem go away?

IM2OTAKU4U wrote:
Well i'm not as lucky as you and i don't live near an ASUS service center. However i did look online and found Fiber Optic lighting "SIDEGLOW" tubing ( http://www.fiberopticproducts.com/Sideglow.htm ) that comes in a variety of diameters and can be cut to certain lengths (minimum 5 FT. order). I'm going to take this back apart again and measure the diameter of the optics tube with calipers, but i'm guessing its close to 7mm in diameter. I'll go ahead and give this a try. I'd rather just take my card back to Micro Center, as I have a 2 year protection plan with them, however, the cost of the card has increased to $649...which is more than $200 above and beyond what i originally bought it for - absolutely ridiculous!? Not paying that difference! And i don't want to go thru all the hoops of a drawn out RMA with ASUS....couldn't they just send me two new optics tubes? :rolleyes::confused: HINT HINT I'd be really happy if ASUS would just send me two new optics tubes!;)

BTW After they replaced the optics tubes did your problem go away?


yes! solved immediately! like NEW now 🙂 but being told it will happen again........

IM2OTAKU4U wrote:
Well i'm not as lucky as you and i don't live near an ASUS service center. However i did look online and found Fiber Optic lighting "SIDEGLOW" tubing ( http://www.fiberopticproducts.com/Sideglow.htm ) that comes in a variety of diameters and can be cut to certain lengths (minimum 5 FT. order). I'm going to take this back apart again and measure the diameter of the optics tube with calipers, but i'm guessing its close to 7mm in diameter. I'll go ahead and give this a try. I'd rather just take my card back to Micro Center, as I have a 2 year protection plan with them, however, the cost of the card has increased to $649...which is more than $200 above and beyond what i originally bought it for - absolutely ridiculous!? Not paying that difference! And i don't want to go thru all the hoops of a drawn out RMA with ASUS....couldn't they just send me two new optics tubes? :rolleyes::confused: HINT HINT I'd be really happy if ASUS would just send me two new optics tubes!;)

BTW After they replaced the optics tubes did your problem go away?
Could you takes some pictures of the process and also of the old tubes when you'll do the fix ?
I think it could be very useful to a lot of people including myself.

Thanks