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Strange issue with 1070 Strix RGB LEDs

Jasma91
Level 7
So I've had my Asus Strix OC GTX1070 since November of 2016. All of the RGB LED's worked perfectly fine when I got the card, and I've had no issues otherwise with the performance of the card. However, I noticed yesterday that the RGB LEDs seemed to only be partially functioning on one end of the card. Here are some pictures: The first picture is what the card looked like after installing it (properly functioning RGB LEDs), and the second picture is what it looks like now (RGB LEDs only working on one side.

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Anybody have an idea of what I could do to fix this? I tried reinstalling/updating the Asus AURA program, GPUTweak, and GPU BIOS, all to no avail. The card performs perfectly fine, no overheating/fan issues, no performance loss in games, etc.

I just want to know if there is some simple fix that I'm completely missing, or if there is no way to fix this. Any help or suggestions are appreciated.
961 Views
75 REPLIES 75

2ezKID wrote:
Boys I need your help.
*
I did the repair (replacing the clear tubes) but now the red led does not work. Green and blue work fine. When I put the following values in Asus Aura;
R 255
G 0
B 0
I get no light. Although the backplate logo does light up correctly.
I tried uninstalling all Asus software and using DDU for the graphic driver and no luck. Thanks in advance guys.*


You know what? THE SAME THING HAPPENED TO ME!!! Now i got dead RED lights on the shroud...i guess its the resistors went bad...

gajbotron
Level 7
I have same issue with my Asus 1080 Ti OC, what kint of tubes exactly I need to order so I can replace faulty ones? There is several different lenght/width... Tnx!

Seabee_2
Level 9
My Strix 1080 did that and only fix was to RMA . The report back from ASUS on my rma was it was not repairable and they will be sending a new refurbished card back to me It is supposed to arrive by the 12 of Apr 2019. Do not hesitate to RMA as your warranty days are ticking away.

Seabee_2 wrote:
My Strix 1080 did that and only fix was to RMA . The report back from ASUS on my rma was it was not repairable and they will be sending a new refurbished card back to me It is supposed to arrive by the 12 of Apr 2019. Do not hesitate to RMA as your warranty days are ticking away.


I live in Brazil, RMA here is a pain...so i wont be RMAing it justo for the red LED...will try to fix it myself, if anyone could help me...

AtrixfizIeo
Level 9
Such a simple repair, I didn't even end up taking pictures haha The old optics came out in pieces, and was really nervous the new stuff was going to be just as brittle.. I was wrong! From turning the computer off, to turning it back on.. 10 mins? :thumbsup!

JimmyH
Level 10
It's awesome that there is a solution, but I must ask the question. My GPU is not that old, why should I be replacing them?, and does that mean that other RGB components are going to go the same way?

Sanorin
Level 7
Same issue here with my 1070 Strix. The lighting has been extremely dim on the side and bottom for some time, until I found this thread and bought a 4mm fiber optic side glow cable to replace it myself.

I'll use the chance to also replace the thermal paste on the GPU and CPU, and see if I can get a few degrees lower.

Pictures below:
- My 1070 lighting as it was originally 3 years ago.
- The super dim lighting as it is today.
- The fiber optic cable I bought (1 meter long).

I'll post some pictures of the process and results once I get to do it, if anyone is interested.
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Sanorin
Level 7
So here is the process of replacing the side glow tubes from my GTX 1070 Strix. Should be similar for other cards. This video (https://www.youtube.com/watch?v=0GUySjP7-gI) that someone posted a few pages back was very helpful for knowing how to disassemble it. A lot of it is unnecessary for the purpose of replacing these tubes, but it's good to know.

So, to start, take off the 3 screws next to the fans, and the 3 screws on the side that goes closer to the motherboard, then the cover comes right off. You may want to disconnect the black cables to fully separate it and move it more freely. Otherwise, as I did, just be careful and don't pull too much.
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Carefully, use a flat screwdriver or something to lever the side glow tubes out from its enclosing. And I repeat, carefully, or you may break them. I had to take a broken piece out with tweezers.
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Now, the original tubes are roughly 27 cm long. So just cut two pieces from the new one with scissors or a sharp knife. Here's a side by side comparison of the old and new tubes, see how white they got.
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Then, insert the new side glow tubes, you may need to push a bit to make sure they clip into place. Finally, put the fan cover back and all the 6 screws, install the card into your computer and hope for the best!
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Aaaand... let there be light!
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As someone else said, the new light colors are a little off to me too, but it doesn't bother me much. At least it's fully glowing again in all its glory 🙂

And the whole process is like 5-10 minutes, definitely not worth it to send your card to Asus.

check it out guys

i bought this high temp tape and insulated the new light tubes on my card. if the heat tape works as it should(check youtube), im thinking this may be a perma fix, if not at least giving us a lot more time before changes. doesnt affect the color at all. i didnt tape it all the way up to where the LED's are so there wouldnt be any light transfer thru the tape, which could impact the color. left a little gap as shown. have fun

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video of old VS new tube:
https://streamable.com/qt0jf

svan71
Level 7
Well this happened on my 580, I contacted support which was a nightmare, I explained the issue, sent pics of the card with 2/3 of the lights off and pics from this forum showing the problem is with the fiber optics in the face plate I was told i needed new drivers. After explaining the card is fine the leds are the issue I was told I'd be contacted in 24 hours. Well I was contacted and told I could not get a face plate and that I voided the warranty disassembling the card. Apparently Asus does not know the law in the USA does not allow companies to prevent users from servicing their own purchased products and unless there actions in serviceng caused damage a warranty can not be voided. it's like saying if you change your tires you void your cares warranty. Either way I did not disassemble my card, this was an assumption made by a the person who contacted me only because he clearly did not read the chat I had with tech and only saw the pics I pulled from this forum.

Hello Steven

Thank you for contacting ASUS Product Support.
My name is Junele Anthony O. and it's my pleasure to help you with your problem.
Good day. I tried to contact you today to determine our next step moving forward but it seems that you're not available at the moment.
Based on our facility that handled your request for the optical fiber in the face plate of your ROG-STRIX-RX580-O8G-GAMING, we are unable to provide the part requested because it's not an accessory that comes in with the GPU, it is part of the GPU itself. The only way for us to fix it is to send it in for repair, however since you already dis-assembled the GPU it already voided the warranty and repair fees might apply. We highly suggest going through our resellers or off the market sellers to get those optical fiber.

CASE NO= N191267547

You are more than welcome to visit our Asus support website: http://www.asus.com/us/support
If you continue to experience issues in the future, please do not hesitate to contact us.

Best Regards,

Junele Anthony O.
ASUS Product Support


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