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ROG Strix GeForce RTX™ 4090 OC White Black Screen/Driver Crash

iamlox
Level 7

Got this card from MicroCenter on 04/12 and also bought  ROG Thor 1200 Platinum II at the same time. 

The issue happnes when I was playing or finished playing some games, my monitor screen will go back and then recover in like 10 or 20 seconds. Then I could find those entries in Event Viewer.  This does not happen to all games. When I was playing NBA 2K11 and Trine 4, it works fine. When I was playing Borderlan3, PUBG and Read Dead Redemption 2, it always happens. Before I upgraded to this card, I had ROG Strix RTX3090 OC White Edition which works fine.

Videocard Driver Recover 2.JPGVideocard Driver Recover 3.JPG

Searched online and realized that this does not happen to me only. Here are some links. It seems that some design issue with voltage/frequecy. However some users reported this only happens when pc is idle. The issue only happens to my PC when I play games/finished playing games.

https://www.overclock.net/threads/massive-rtx-4090-problems-driver-or-hardware.1801381/#post-2905029...

https://www.reddit.com/r/buildapc/comments/yuqhag/rtx_4090_black_screen_issues/

There is a solution in those post that the video card won't crash if I changed power management to prefer max performance in Nvida control panel. I tested and it works. However I believe this is not supposed to be the solution of this issue since I did not change anything when I was using RTX3090. 

My PC specs are here:

12900K/ ROG Z690 Formula, Corsair 16GBX2 6200, ROG Strix GeForce RTX™ 4090 OC White, ROG Thor 1200 Platinum II

VBIOS has been upgraded to v2.1 and mobo BIOS is 2204.

I am not sure this is hardware issue or software issue. Software issue can be fix by future BIOS update/new drive. It is still eligible for return for refund based on Micro Center return policy.  I really need some advice on if I should return it but this card is really hard to find though. Please advise.

1,568 Views
13 REPLIES 13

yeah i was getting them, then it would either recover or the pc would restart

Hi, I returned my card back to Micro Center and got refund since it is in 30 days return period. I am not sure if I should get another one when MC has it in stock again. I am 90% sure this is caused by hardware issue but not sure this issue will impact batches of ROG Strix 4090 though.

Yes, I got nvlddmkm driver crash message but it is not BSOD.  After I exited games, screen will go black  for 10-20 seconds then it will reboot or it will go back to desktop.

Silent_Scone
Super Moderator

Driver crashes can be caused by a wide range of issues so they can be tough to narrow down, let alone do so vicariously.

If the replacement card exhibits the same behaviour then report back.

 

13900KS / 8000 CAS36 / ROG APEX Z790 / ROG TUF RTX 4090