I am having issues with my new ASUS GeForce STRIX-GTX1080-A8G-GAMING card. So I am here for a solution.
Complete System Specs; Motherboard model: ASUS Z170 Pro Gaming LGA 1151 ATX Intel Motherboard REV 1.04 / BIOS REV 3016 / INTEL CHIPSET DRIVER VER 10.1.1.38 UEFI Version: CPU: Intel Core i7-6700K SkyLake 4.0GHz LGA 1151 Boxed Processor Memory kit part number (s) and amount in GB: CORSAIR 16GB 2 x 8GB DDR4-3200 PC4-3200 Dominator Platinum GPU: ASUS GeForce STRIX-GTX1080-A8G-GAMING 8GB GDDR5X Video Card w/ Aura RGB Lighting / NVIDIA DRIVER Version: 376.33 - Release Date: Wed Dec 14, 2016 (Using Display Port Connection) SSD/HDDs/Optical drives: SAMSUNG 950 Pro 256GB PCIe Gen 3.0 M.2 Internal Solid State Drive SSD/HDDs/Optical drives: SEAGATE 4TB Gaming Internal SATA 3.5" SSHD SSD/HDDs/Optical drives: ASUS DVD-RW DRW-24F1MT 24X DVD-Writer with M-Disc Support PSU: XIGMATEK Tauro 600W 80+ Bronze Semi-Modular (600W / +12V / 45A and GTX1080 requires at least 500W / +12V / 42A) USB Devices (model/version number): KEYBOARD A4TECH X7 G800V Keyboard (Wired USB) USB Devices (model/version number): MOUSE LOGITECH G300S Optical Gaming Mouse (Wired USB) Monitor: ASUS ROG Swift PG278QR Gaming Monitor - 27" 2K WQHD (2560 x 1440), 1ms, overclockable 165Hz, G-SYNC™ (Using Display Port Connection) CPU Cooler: COOLER MASTER Hyper 212 EVO Universal CPU Cooler PC CASE: EVEREST RAMPAGE STORM W5 GAMING USB 3.0 MidT ATX Operating system: MICROSOFT WINDOWS 10 PRO ACTIVATED Drivers Installed (include version): ASUS Z170 PRO GAMING / INTEL CHIPSET DRIVER VER 10.1.1.38 Any third Party temp/voltage software installed: NO EXTRA SOFTWARE INSTALLED System Overclocked (provide details)? NO OVERCLOCKING
My problem is; I bought the system on 12/18/2016 Microcenter NY Long Island/Westbury. For the first time we installed everyting else and tried some games but the system frozens randomly even in game or during windows desktop with some weird symbols and distorted graphics. Sometimes you can continue playing game but no change on the monitor (1st youtube link; you can hear the racing cars are moving, engine sounds but no change on the monitor).
1st youtube link as follows;
ASUS GeForce GTX 1080 STRIX-GTX1080-A8G-GAMING 8GB GDDR5X Video Card PART 2/2
Sometimes directly distorted screen and reset itself 4 or 5 seconds later (Even in game and on the desktop while doing nothing).
2nd youtube link as follows;
ASUS GeForce GTX 1080 STRIX-GTX1080-A8G-GAMING 8GB GDDR5X Video Card PART 1/2
Limited onyl 1 video... You can check my channel... Youtube -> Omer255
I attached the photographs (No Screen Shot as the system already frozen...).
-We have two systems having the same specs with my brother(ASUS GTX 1080 and the rest...). My brother's computer is perfect and stable, having no issues. While we swapped the graphic cards we encountered the same problem with my brother's system using my GTX 1080 which we are sure is defective. And on my computer with the other ASUS GTX 1080 it was perfect no problem even in game and during windows desktop.
-Tried HDMI connection, same issues, no change.
-Tried old NVIDIA Drivers (Version: 376.19 - Release Date: Mon Dec 05, 2016) same issues, no change.
I requested support from local Asus Center from Turkey and within 48 hours, they told me it's a product that they can not support. They advised me to contact with Asus United States.
So I sent my request to Asus United States. 4 days passed, no answer... My mail request ID is WTM20170102200720279.
I am living in Turkey but have chance to send it back to US NY. One of my friend is living there and will help me sending/returning the card to Microcenter or directly Asus.
So, anybody officialy has another idea for solution regarding problems. If no, should I return it back to Microcenter NY Long Island/Westbury or is there a way to send it from New York to directly Asus for a replacement? And will the Asus accept this article as a reference to understand the GTX 1080's problem and apply the procedures/replacement faster. If so, I will print out this article and put the copy inside the box of GTX 1080 or if there is an e-mail address any officials can provide me I can send this article/link.