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Matrix 980ti RMA experience. It never ends...

Sol_Vector
Level 7
So after having to wait two weeks for the card to ship out, it finally arrived and obliterated anything I threw at it. This lasted about three weeks, and then I started having artifacts (white horizontal lines) even in bios. After a week of dealing with support they determine that it is indeed having an issue and needs to be RMA-ed.
So I ship it out and they receive/accept it the next day. It gets marked into "Repair" status an sits there for two week at which point I contact support for an update. They have no update to give me, so I wait another week of no update and get an email stating I will be receiving a replacement. Upon contacting support, as suggested by the email, they tell me I am supposed to reply to the automated email that explicitly states DO NOT REPLY... So today I receive an email stating that they're unable to give me a replacement, but I can have a Strix card instead! Accepting this would basically mean I paid $180 (including the extra tax and RMA shipping) extra for a Strix with the added benefit of having no graphics card for over a month.

The whole reason I bought the Matrix was to go in tandem with my Rampage IV Black, to take advantage of the VGA hotwire and possibly LN2 down the road if I decide not to resell this build, so the Strix doesn't even meet the basic requirements in place when I bought the card. Is this really the norm from ASUS nowadays?

EDIT: Before anyone can say I broke it with the VGA Hotwire/OC/LN2 etc... I was far to busy prepping for and running an event for Intel LANFest durring this time to do anything besides preset "Gaming Mode" within GPUTweak before the problems arose.
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14 REPLIES 14

Nate152 wrote:
Thank you

Since this seems to be dragging a bit I will suggest you send Bahz a PM and explain the situation, he may be able to help speed things along.

We've already been in touch a few times. Hasn't changed anything yet, but I'm hopeful as he is actually responsive.

Kotronas wrote:
Love EU laws after 3 times of trying to fix the same issue on a product you can ask for a refund.

Sent from my SM-N910C using Tapatalk

Sadly, this is still the first time trying to fix the issue, so even then I'd be out of luck.

So far today no word, and the offices are closed so I'm not expecting any.

Kotronas
Level 9
Love EU laws after 3 times of trying to fix the same issue on a product you can ask for a refund.

Sent from my SM-N910C using Tapatalk

Sol_Vector
Level 7
Alright, 45th day I received a "shipping notification" email stating "My RMA is scheduled for shipment today."

Upon checking the tracking, I find it actually shipped 8 hours before the email was sent, and is scheduled for delivery 7 days later. Hopefully in one week's time my theory of unending RMA will be proven false!

Nate152
Moderator
All right !

Bahz will see it through that you get your gpu. 🙂

I apologize for the time it has taken, I know it's a real drag being without your pc for so long.

I'm looking forward to an update when you receive your new gpu in about a week.

Sol_Vector
Level 7
So new 980ti arrived today. I say new as it appears that is what it is, which is surprising as I usually receive a refurb for RMA issues unless the item was DOA. Installed the card and so far it is working fine. No time to stress test before work but here to hoping!