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ASUS GTX 770 OC 4GB - driver failure? (solid color or flashing display crash)

chloeroddy
Level 7
Hey everyone, thanks in advance for reading this - it's been a frustrating past day or so trying to deal with this issue; I'll try to give all the details I have regarding this problem but I'm sure I'll forget to add something, so just let me know if I forgot something critical!

I have the GPU stated above. I built a new rig on Friday and went through the Windows installation on Saturday. All was dandy until I (in hindsight, stupidly) took the CD that came with the GPU and inserted it into my disk reader. I'm not sure what exactly happened, but this coincided with the first incident of the problem I'm now struggling with. Basically, display output (through HDMI) to my monitor craps out, sometimes by outputting a single, seemingly random solid color (it was usually red or a shade of blue at first, now sometimes it just turns to black) or a flashing screen. The first few times I had this problem, I didn't think it was a big deal, because upon rebooting I was able to get past the logon screen and actually function for a reasonable amount of time (2 hours?) before the problem happened again. Another crash occurred, for instance, not while playing a game, but right after I exited the game window.

Now, however, I'm not even able to get on to Windows - the problem usually occurs right after I sign on. It says "Welcome," and then outputs the crash screen almost immediately afterwards. I tried un- and re-installing the drivers while using integrated graphics on my i7-4790k (which worked for a while, but for some reason is now not outputting...), which did not solve the problem. I used Display Driver Uninstaller a couple of times as well. Installing previous drivers did not help, either. At this point, I was able to run in Safe Mode, but after the integrated graphics stopped outputting to the display, I wasn't able to boot to SM.

A few hours ago, I re-installed Windows, which allowed me to successfully operate again. The first thing I did was install the GPU drivers, via Windows Update. As soon as I restart, bam, the problem returns. I've googled this issue, and it seems like several people with this specific GPU have also had this problem, but it's unclear to me how to solve it. It looks like people with the 2GB version of the card updated the GPU's BIOS and that solved it, but there is no BIOS update for the 4GB version.

Any help would be much, much, much appreciated!

CPU: i7-4790k (currently not overclocked) cooled by a H100i
Mobo: Gigabyte Z97N Gaming 5
GPU: ASUS GTX770-DC2OC-4GD5
PSU: EVGA G2 Series 750w
RAM: G-Skill Ripjaws DDR3-2133 16GB
SSD: Samsung 840 EVO
HDD: WD Red 2GB
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47 REPLIES 47

Also, this is probably a stupid question, but before I send it in tomorrow - would flashing the vBIOS specified for the 2GB work for the 4GB version? My instinct says this would probably brick the card, but just to be sure...

Oh sweet, that looks good. It probably won't make that much of a difference if I send it to the California location, since I'm located there as well. But any decrease in wait time is very much welcomed 😄

chloeroddy
Level 7
I won't. Having gone through probably hundreds of threads, I can see how annoying it is when people don't post back with a final solution to their problem :mad: leaving us all hanging!

Nate152
Moderator

chloeroddy
Level 7
What's a cross-ship?

Nate152
Moderator
Yeah don't flash the bios.

Here have a look at this about the cross - ship.

http://www.service.asus.com/#!csm/c1ys

I think they will put the price of the gpu on your credit card, then once they receive your defective card they will take it off your credit card.

I've read a bit on flashing a different card's BIOS, and it honestly seems to be fine most of the time, even flashing another manufacturer's BIOS...hmm I'm really tempted but I'm going to do some more research first. This is obviously not something I want to take lightly.

Nate152
Moderator
Yeah it will save some time. If you haven't set up the rma yet, when you do, tell them you want to do a cross ship.

Nate152
Moderator
I'm not 100% sure but if you flash the bios it might void the warranty, check that before doing it.

chloeroddy
Level 7
For sure. It must void it if you flash a version not intended for your specific card. Eh.