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ASUS GTX 770 OC 4GB - driver failure? (solid color or flashing display crash)

chloeroddy
Level 7
Hey everyone, thanks in advance for reading this - it's been a frustrating past day or so trying to deal with this issue; I'll try to give all the details I have regarding this problem but I'm sure I'll forget to add something, so just let me know if I forgot something critical!

I have the GPU stated above. I built a new rig on Friday and went through the Windows installation on Saturday. All was dandy until I (in hindsight, stupidly) took the CD that came with the GPU and inserted it into my disk reader. I'm not sure what exactly happened, but this coincided with the first incident of the problem I'm now struggling with. Basically, display output (through HDMI) to my monitor craps out, sometimes by outputting a single, seemingly random solid color (it was usually red or a shade of blue at first, now sometimes it just turns to black) or a flashing screen. The first few times I had this problem, I didn't think it was a big deal, because upon rebooting I was able to get past the logon screen and actually function for a reasonable amount of time (2 hours?) before the problem happened again. Another crash occurred, for instance, not while playing a game, but right after I exited the game window.

Now, however, I'm not even able to get on to Windows - the problem usually occurs right after I sign on. It says "Welcome," and then outputs the crash screen almost immediately afterwards. I tried un- and re-installing the drivers while using integrated graphics on my i7-4790k (which worked for a while, but for some reason is now not outputting...), which did not solve the problem. I used Display Driver Uninstaller a couple of times as well. Installing previous drivers did not help, either. At this point, I was able to run in Safe Mode, but after the integrated graphics stopped outputting to the display, I wasn't able to boot to SM.

A few hours ago, I re-installed Windows, which allowed me to successfully operate again. The first thing I did was install the GPU drivers, via Windows Update. As soon as I restart, bam, the problem returns. I've googled this issue, and it seems like several people with this specific GPU have also had this problem, but it's unclear to me how to solve it. It looks like people with the 2GB version of the card updated the GPU's BIOS and that solved it, but there is no BIOS update for the 4GB version.

Any help would be much, much, much appreciated!

CPU: i7-4790k (currently not overclocked) cooled by a H100i
Mobo: Gigabyte Z97N Gaming 5
GPU: ASUS GTX770-DC2OC-4GD5
PSU: EVGA G2 Series 750w
RAM: G-Skill Ripjaws DDR3-2133 16GB
SSD: Samsung 840 EVO
HDD: WD Red 2GB
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47 REPLIES 47

Nate152
Moderator
Ok, the only thing I can suggest as I said before is see if you can find someone that will test your gpu for you.

You can check in the bios to see if it is showing in there and the pcie lane is x16. This will at least rule out the motherboard.

That bites there isn't a bios update for your card, that does seem to be the fix.

Thanks for all the help, Nate. Actually, now that you mention it, I do not recall seeing the card in the BIOS. I guess I just assumed that was normal?

I'm out now but will post an update when i get the chance 🙂

I really don't want to jinx it, but I've restarted after removing and reinserting the card, and I haven't crashed in over 5 minutes, which to me is a considerable accomplishment...

I'm tentatively hopeful but afraid it'll just start acting up again in a bit, but I'll keep posting with updates as they come. This is quite weird, though, since I did take it out and put it back in at least 2 or 3 times.

chloeroddy
Level 7
The card is definitely detected, though - it showed up in Corsair LInk and was displaying temps and such.

Nate152
Moderator
all right yep see if you can find someone to test it for you or if worse comes to worse you can always take it to a pc shop or best buy, the geek squad will test it for you, although if you're pretty sure it's the card, I myself would not pay to have it tested.

if it is less than 30 days old contact the retailer you got it from, if older than that you have to set up an RMA with Asus.

Yeah, there we go again 😕 definitely was too soon to say something, lol

chloeroddy
Level 7
I also downloaded GPU Tweak, and if I enter Windows and change any clock setting, it will immediately crash. By downclocking, even a -10 offset will crash it.

Nate152
Moderator
The only other thing that could cause this would be your psu and I'm doubting it's that. let us know if replacing the card fixes the problem.

chloeroddy
Level 7
Yeah, I just requested an RMA. Hoping that solves the problem. Will post when I receive the replacement card.

Nate152
Moderator
All right chloeroddy, sounds good. It might be a while until you get your card back. Don't forget about us.:D