Nobi125 wrote:
It would be really amazing if we could actually buy the card. Hurry up....
AMEN!!!
I paid $550 for one when it was listed with a 3-day ETA - That was on the 7th August.
That ETA turned from the 10th Aug. into "NO ETA", and now on the retailers website it's listed as: "
Product Availability: Product not in our stock nor in suppliers stock. Suppliers do not currently have an ETA as to when it may be available."
I contacted ASUS Tech support and asked when the card I had paid for will be available? They said they "don't deal with such matters - sorry for the inconvenience, have a good day!!!.
I replied to ask if they could put me in touch with someone who does know what's going on with this product?
They said they'd "forward my enquiry to their superiors"... blah blah blah
I asked when I should expect a reply from their superiors??
They suggested I "try the ASUS HOTLINE in your country" - end of discussion
So, after spending 3 days talking to a brick wall, I phoned the ASUS HOTLINE only to find there really wasn't a category that suited my enquiry from the many selections on the automated answering line..... So I chose what I thought was the most relevant - "Pre-Sales", they should know about product availability right??
WRONG!!! They told me I "should be able to get this information from the retailer/wholesaler" ... well no-S&*% Shirlock, and since they DON"T have that information I thought someone from ASUS might actually know a little more???????
They said "We don't normally deal with this sort of thing but leave it with us and we'll get back to you within 24 hours"..
Well, that's great, I felt like I was at least going to get an answer.........
WRONG!!!! That phone call was over a week ago and I have yet to hear back from them....
My Last attempt was to use the "Escalation Mailbox" on their support page, I listed all the hoops I had jumped through trying to get an honest answer to a very simple question. It just so happens the same person who answered my original tech support enquiry answered me via this mailbox and said;
"For your request, I have passed it to the relevant personnel.
Please wait patiently.
We will give you a satisfactory response as soon as possible.
Sorry for any inconvenience this causes to you."
That was 5 days ago - and no response...............(currently 22nd Aug 1500hrs)..............
Sorry for the rant, but I don't even own an ASUS product and this company is giving me the S&*$s.......
Their silence only creates more questions... Where are these cards? When will they be available? Why is there a wait on them? Is everyone from manufacturing away on holidays?
I'd be more willing to wait if I knew why I had to wait, but not knowing why is simply poor communication on their behalf. But if they are willingly not communicating and keeping potential customers in the dark to save face then I'd consider that deception. And I'd cancel my order in a heartbeat and vow never to buy an ASUS product as long as I live purely on principle if that was the case.
So, yeah, yeah, blah, blah....
Just had to get that off my chest, sorry to waste 3 minutes of your lives,
Please carry on.....