USB 2 Header Wonky after Resuming from Suspend

[ttesty_1]

I plugged an AORUS WATERFORCE X II 360 into a Z890 Hero's USB 2 Header. It works fine, except when resuming from suspend, the USB 2 Header becomes defective, appearing and disappearing. If I unplug the SATA power going to the cooler and re-plugin it into the cooler, the cooler works fine. This defective header behavior NEVER occurs when I use a USB 3 Header that has a USB 2 Header converter cable, which then plugins into the cooler. Probably bad manufacturing somewhere. So I lose a USB 3 header. Would be nice if the techs read this product feedback.

[ttesty_1]

"Appearing and disappearing in a non-stop loop" in device manager and reporting as defective.

[Saltgrass]

OK, I will venture in to see if I can help.  I do not see a USB specification on that unit so the USB 2.0 should work fine.  

How many connectors are on the unit?  Maybe a USB. SATA and Fan Speed?

Are you using their software?

You may be seeing errors on your Event Viewer, so you might check that.

Have you checked the power saving modes to see if that USB port is being closed down or left powered when sleeping?

[ttesty_1]

I've already resolved. The fact that it works fine on a USB 3.0 header converted to a USB 2.0 header indicates something fishy with the stock USB 2.0 hardware. Unit has USB, SATA, and Fan connector, using their GCC software. Already checked Event Viewer, device was repeatedly surprise removing on the USB 2.0 header (from motherboard).... and not on the USB 3.0 header (from converter). Already tweaked USB power saving. Anyway, just reporting for others. Seems that the quality of the motherboard at launch was less than I desired.

[Saltgrass]

I have a Ryujin III 360 cooler on the same motherboard.  Using the ASUS Armory Crate software, so I could see the display, I was getting constant errors.  Some USB hub errors were involved.  I ended up doing a complete uninstall of that software and am currently seeing no such problems.

[ttesty_1]

I wasn't even using Amory Crate. Also tried reinstalling GCC, made no difference. The USB 2 header was constantly getting surprised removed. I stopped that by disconnecting the SATA cable to the fan, reconnecting. But using the USB 3 header with a USB 2 converter, I never had to do that - it just worked after resuming from suspend.